9.2/10
★★★★★
based on 892 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
I am disappointed, after my order I receive a confirmation e-mail the next day stating that the shipment is in progress and I discover that the package was delivered to an address other than mine. When I contact the after-sales service, they say that the order is not delivered because they are waiting for the product ordered. Why send an e-mail saying that the delivery is in progress when it is not true? Moreover, the site stipulated that the product was in stock.
Reviewer icon
Yvette D.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Hello Yvette, We read your opinion carefully, we thank you for it. Indeed, we apologize once again for this out-of-stock condition which was not foreseen. We are here to help you, and always do our best to satisfy you and offer the best quality of service possible... See you soon on http://www.cosmeto-nature.com?
2/5
★★☆☆☆
- Several products unavailable but still visible on the site so a feeling of frustration is created ... too bad! - Difficult to choose the promotion "livraison sans signayire gratuite".
Reviewer icon
Sihame D.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Hello, thank you for taking the time to leave a notice, we will take your remark into account. We do our best to have all our products in stock. At the end of your order if you have chosen home delivery without signature the shipping costs are automatically deducted from your basket. Do not hesitate to come back to us for further remarks. See you soon on http://www.cosmeto-nature.com?
3/5
★★★☆☆
The delivery was made within the announced time, so great! A little drawback regarding the origin of the products
Reviewer icon
Emma D.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Hello Emma, Thank you for this notice. Concerning the origin of the products, we try to limit the misleading origins and we favour countries like Turkey, Spain, Italy and even France! Indeed, we have many products made in France! See you soon on http://www.cosmeto-nature.com ?
2/5
★★☆☆☆
My reduction of minus 20% impossible to validate it
Reviewer icon
Laurence M.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Hello, send us an email to: [email protected] with your name so we can check.
3/5
★★★☆☆
I give three stars l address on the mail summer Badly fucked I c not how the mail and arrived corrected if not satisfied with the products thank you cosmeto nature??
Reviewer icon
Samantha R.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Hello Samantha, We read your opinion carefully, we thank you for it. The address on the mail may have been erased during transport... if the mail has arrived at its destination, that's the main thing! 🙂 We sincerely apologize for that, see you soon on http://www.cosmeto-nature.com ??
3/5
★★★☆☆
Very welcoming hostess on the phone who had promised me a small gift because the rose lotion had broken and my order was put on hold. But I did not receive a small gift with my order to compensate me for the delay.
Reviewer icon
Agnès B.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Hello Agnes, thank you for taking the time to leave your opinion. We apologize for this oversight, do not hesitate for your next order to give me a call and I will add the gift promised in this one! See you soon at http://www.cosmeto-nature.com ?
3/5
★★★☆☆
I received my order today, lipstick April 602 ordered 2, paid 2 and received 1. Eyebrow pencil April ultra brown ordered 2, paid 2 and received 1. Is a lack of vigilance, attention, verification or out of stock, without even sending a word. Look for the error.
Reviewer icon
Marie-pierre F.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Hello. We're very sorry for the inconvenience. Your package of missing products was shipped today. Would you kindly change the note accordingly 🙂 See you soon on http://www.cosmeto-nature.com
3/5
★★★☆☆
On the product side, being totally for vegan, I'm happy with my choice, but on the delivery side, a little less since error on my zip code (yet ok on my customer account). The mistake is human but the person who wrote my address on the plastic sleeve delayed the delivery. No problem, I'll order again anyway. I wanted to test these products.
Reviewer icon
Béatrice L.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Dear Beatrice, We are sorry for this mistake which I hope will not happen again for your next orders 🙂 See you soon!
2/5
★★☆☆☆
Order late because of aloe vera soaps out of stock, I was not warned of the delay, I had to call because on the site the package was supposedly shipped.
Reviewer icon
Marjorie L.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Dear customer, We are sorry for the delay in delivery. According to the tracking system, your package has been delivered so far! Looking forward to seeing you again at http://www.cosmeto-nature.com??
3/5
★★★☆☆
Unable to create an account via facebook. It is also unpleasant to systematically create an account to be able to buy products. This is not the case for all sites.
Reviewer icon
Julie G.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Hello+ch%C3%A8re+customer%2C%0D%0AVou+can+cr%C3%A9er+an+account+directly+via+Facebook%2C+Google++%2C+Paypal%2C+Amazon%2C+what+is+more+fast.+Par+contre+il+est+obligatoire+d%27entrer+une+adresse+postale+compl%C3%A8te+pour+l%27envoi+de+la+commande.%0D%0ABonne+journ%C3%A9e+%F0%9F%8C%B8%0D%0A
3/5
★★★☆☆
Perfect site. One of the 2 slightly defective items.
Reviewer icon
Patrick J.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Hello! Thank you for your comment. If you have received a damaged product, please do not hesitate to contact us at [email protected] by sending us pictures. We will find a solution together. See you soon on http://www.cosmeto-nature.com?
3/5
★★★☆☆
The product description is incomplete. The % of the main ingredient (snail slime for my order) is not mentioned at any time.
Reviewer icon
Jean P.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Dear Customer, Concerning the boxes, indeed, you do not have the list of ingredients of the products. You have to go directly to the product sheet in question. See you soon on http://www.cosmeto-nature.com?
3/5
★★★☆☆
Product shortage
Reviewer icon
Anonymous A.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Dear Customer, We regularly reference new products, which you will find here: https://cosmeto-nature.com/nouveaux-produits If you have other ideas, please do not hesitate to let us know at this address: [email protected] See you soon on http://www.cosmeto-nature.com??
2/5
★★☆☆☆
Big problem of delivery in view of the costs and time indicated ! Non respect of the place of delivery and no communication !!
Reviewer icon
Anonymous A.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Hi, we're sorry to hear you had a problem with the delivery. Please be aware that this is beyond our control, we did ship your package within 48 hours but La Poste could not deliver to the pick-up point chosen, so your package was delivered to another relay point and you had to receive a notification. Hoping to see you soon on http://www.cosmeto-nature.com 🙂 See you soon
3/5
★★★☆☆
To be seen in time
Reviewer icon
Anonymous A.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Dear Customer, You left a note of 3/5 on the site when you wanted to put this note on the products. Could you please make the change and note only the site and the service provided? Concerning the products, you can leave your opinion later after testing the product 🙂 See you soon on http://www.cosmeto-nature.com?
3/5
★★★☆☆
It's good but 1 no cruelty free label on most of the products so medium level nature and then the products are correct but not crazy either.
Reviewer icon
Anonymous A.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Dear customer, None of our products are tested on animals despite the absence of the cruelty free label. By the way, since 2013, cosmetic tests on animals have been banned in Europe! See you soon on http://www.cosmeto-nature.com??
3/5
★★★☆☆
I don't talk about it, because the postage and taxes are too expensive.
Reviewer icon
Anonymous A.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Dear customer, Our prices are expressed all taxes included. We have no other taxes. The shipping costs are from 4.99, which is very correct and they are free from 60 of purchase in colissimo home See you soon on http://www.cosmeto-nature.com ?
3/5
★★★☆☆
Excellent site, but few warnings about the composition of certain products. Ant egg cream is very bad for your health. And I only discovered it by chance a year after using it almost every day. There are still very good natural options such as toothbrushing, ghassoul shampoos...etc.
Reviewer icon
Anonymous A.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Dear Customer, Be reassured, our Gutto products and especially the ant egg cream, are tested in European laboratories and comply with European standards. If the product had a danger, it would not comply and we could not resell it 🙂 See you soon on http://www.cosmeto-nature.com ?
3/5
★★★☆☆
Manque de clarté
Reviewer icon
Anonymous A.(acheteur vérifié)
Translated review
Answer from Cosmeto Nature
Dear Customer, A redesign of our site is planned, our site will soon be updated, it will be clearer 🙂 See you soon
3/5
★★★☆☆
Moderately attractive prices
Reviewer icon
Anonymous A.(acheteur vérifié)
Translated review