/10
★★★★★
based on 783 published reviews
★★★★★
based on 783 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I do not know whether the flowers were delivered on time. Therefore, I cannot rate the service.
Steve W.
purchased on 09/01/2021
Translated review3/5
★★★☆☆
I gave 3 stars for the customer service which is top notch but disappointed with the florist. Delivery in the afternoon instead of the morning and fir branches replaced by ferns. Surprised to not have a fir tree in this season!
Angela B. Translated review
Answer from Des Fleurs comme j’aime
Hello, sorry for this problem, you should have contacted our service department so that we can intervene with our florist. Sincerely
3/5
★★★☆☆
"Matin" was done at 2pm, after dinner. Contrary to expectations. Flowers were fine
Petr S.
purchased on 20/11/2020
Translated review3/5
★★★☆☆
I would have liked to have received the photo of the flowered grave as proposed I did not get anything. I hope that everything went well.
Liliane C. Translated review
Answer from Des Fleurs comme j’aime
Hello, your delivery has been made. We are sorry if our florist did not send you the photo we asked for, as confirmed. We will check with him to see if he has taken it and send it to you. If not, please accept our apologies.
2/5
★★☆☆☆
The order was not delivered on time. Two days after the deadline
Molly Y. Translated review
Answer from Des Fleurs comme j’aime
Hello, your order was presented the same day, if it could not be delivered it is because the recipient was absent.
2/5
★★☆☆☆
Hello, I had wished for a photo of the bouquet sent but I did not receive it. I received it from the recipient, and I must admit that I was disappointed because it did not correspond to the photo on the site and was not very generous for a so-called "generous" bouquet.
Jacqueline Nadia E.
purchased on 19/08/2020
Translated review Answer from Des Fleurs comme j’aime
Hello
We are sorry if our florist forgot to send you the photo and that the delivery disappointed you, nevertheless you have the possibility of sending us the complaint by e-mail so that we can give a continuation there. cordially the customer service
We are sorry if our florist forgot to send you the photo and that the delivery disappointed you, nevertheless you have the possibility of sending us the complaint by e-mail so that we can give a continuation there. cordially the customer service
2/5
★★☆☆☆
Very disappointing.Lots of fanėes in the spray.
Colette S.
purchased on 09/07/2020
Translated review Answer from Des Fleurs comme j’aime
Hello, We are very surprised, our florists do not deliver wilted flowers, why didn't you inform us of this problem with a photo so that our complaints department could deal with your request? We remain at your disposal.
3/5
★★★☆☆
Delivery requested in the morning but made at 1:30 pm. The recipient was going to be away. The bouquet delivered did not correspond to the one shown on the photo. I had to wait for the delivery to arrive, but it did not. It's a shame for the recipient. The bouquet ordered for the morning arrived at 1:30 pm. The person could have been absent.
Bernard P.
purchased on 04/07/2020
Translated review Answer from Des Fleurs comme j’aime
Dear Customer, we are sorry but the bouquet was delivered in compliance with the general conditions of sale of our site, indeed it is specified that the morning deliveries are made from 9:00 to 13:00, and that of the afternoon from 13:00 to 19:00, except for ceremonies at specific times. As for the lilies and their perfume, they are present in the proposed bouquet, sorry if the lily does not suit the recipient.
2/5
★★☆☆☆
Hello, Order received as expected. But disappointed because the peonies were red while my order "peony dreams" was: "A delicate and refined composition in a mixture of pink and white which marries peonies and roses". Photo to support if you want the bouquet sent. It's a shame.
Florence K.
purchased on 25/05/2020
Translated review Answer from Des Fleurs comme j’aime
We are sorry that our florist did not respect the colours, you should have sent us a complaint with a photo of the bouquet delivered so that we could have intervened with our florist.
2/5
★★☆☆☆
No information on whether the bouquet was delivered. I had to call myself.
Gérard Et Anne L.
purchased on 21/04/2020
Translated review2/5
★★☆☆☆
None of the flowers matched the bouquet I had ordered. Not even the color or the spirit of the bouquet! The only thing that was respected was the delivery date.
Chrystelle L.
purchased on 28/04/2020
Translated review Answer from Des Fleurs comme j’aime
Dear Customer, if the delivery made by our florist is not in conformity, please send us a photo so that we can process your complaint. We look forward to hearing from you.
3/5
★★★☆☆
I had no confirmation of delivery ... difficult to question the family of the deceased ... too bad...
Charlotte S.
purchased on 02/03/2020
Translated review Answer from Des Fleurs comme j’aime
Hello, as you can check on the site your order has been delivered. If you wished, you could always ask for a picture of the delivery when ordering, Sincerely, the customer service
2/5
★★☆☆☆
I was disappointed by the difference of the actual product and the picture - I can understand it could be due supply of seasonal flowers, however, almost every single choice of flower is different. And most importantly, the final combination looks much worse than the photo. The two stars is for the prompt confirmation and calling receive before delivery.
Lilian Y.
purchased on 15/02/2020
Translated review Answer from Des Fleurs comme j’aime
Hello, you had ordered the miracle bouquet of flowers, we are sorry if it did not meet your expectations. Please do not hesitate to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist.
326/5000
Hello, you ordered the miracle flower bouquet, we are sorry if it did not meet your expectations. Do not hesitate if there is an important difference to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist. Best regards
326/5000
Hello, you ordered the miracle flower bouquet, we are sorry if it did not meet your expectations. Do not hesitate if there is an important difference to send us a complaint with a photo of the bouquet delivered so that we can see what happened with our florist. Best regards
2/5
★★☆☆☆
The BOUQUET ORDERED WAS MUCH MORE HARMONIOUS THAN WHAT WAS DELIVERED AND THAT IS VERY REGRETTABLE. I DID NOT APPRECIATE THE BAD TASTE OF THE PERSON WHO COMPOSED IT
Thierry D.
purchased on 20/02/2020
Translated review3/5
★★★☆☆
Didn't get delivered at the requested time...well worth the choice...instead of 8-9am.we got delivered around 2:45pm!!!
Sylvie H.
purchased on 15/01/2020
Translated review Answer from Des Fleurs comme j’aime
Hello, you had asked for a delivery schedule, we are sorry but apart from weddings and mourning ceremonies, we do not guarantee, as specified on our site, (as all our colleagues also do) delivery schedules. With all our excuses that you did not take note of this element at the time of your order. Sincerely, the customer service
2/5
★★☆☆☆
I was not informed of the delivery. Too bad, I have to assume that the flowers were left at the cemetery. A text message to tell me that the delivery had been made would have reassured me. That's why I only gave it 2 stars
Christiane L.
purchased on 29/10/2019
Translated review Answer from Des Fleurs comme j’aime
Hello,
A visit to your account would have allowed you to check the "delivered" status of your order. See you soon on our site.
A visit to your account would have allowed you to check the "delivered" status of your order. See you soon on our site.
3/5
★★★☆☆
Flowers a little too open
Lisette G.
purchased on 28/09/2019
Translated review3/5
★★★☆☆
I would have appreciated receiving a photograph of the flowers that were delivered (I indicated that I would not be present at this funeral).
Bertrand P.
purchased on 19/09/2019
Translated review Answer from Des Fleurs comme j’aime
Dear Customer, you should not have hesitated to ask for one, our florist would have been happy to send it to you
3/5
★★★☆☆
The website should make it clearer for your staff and florists to understand the difference between the senders / billing details and the details of the recipient of the flowers. I got multiple emails sent to me in Australia then my relative who owns the house had to be contacted and do a followup to check on the progress of the flowers. However, the flowers that eventually got to my sister were beautiful and as pictured on the website so thank you for that.
Barbara J.
purchased on 28/06/2019
Translated review Answer from Des Fleurs comme j’aime
We are sorry, but you have sent your order to yourself as a recipient (your name and phone number as sender and recipient), our services and our employees who know the difference between sender and recipient, have sent you several emails that remained unanswered for a day and a half .... We were able to complete your order as soon as you replied. Thank you for your compliments on the bouquet.
We are sorry, but you have sent yourself as the recipient your order (your name and phone as sender and recipient), our services and our employees who make the difference between the sender and the recipient, have sent you several mail that remained unanswered for a day and a half .... We were able to fulfill your order as soon as you answered. Thank you for your compliments on the bouquet.
We are sorry, but you have sent yourself as the recipient your order (your name and phone as sender and recipient), our services and our employees who make the difference between the sender and the recipient, have sent you several mail that remained unanswered for a day and a half .... We were able to fulfill your order as soon as you answered. Thank you for your compliments on the bouquet.
3/5
★★★☆☆
A mistake was made about the delivery date, and the surprise was destroyed for the recipients. Also, I paid for a "large" bouquet, which in my mind would include at least two dozen roses, and from the photo I saw, it looked smaller than I would have imagined a "small" bouquet to be. Perhaps in the description of the different sizes of bouquets, reference should be made to the number of roses, so as to avoid disappointments like mine.
Maria C.
purchased on 23/05/2019
Translated review Answer from Des Fleurs comme j’aime
Hello,
We are sorry that you were not entirely satisfied, but there was no error in the date, in fact you initially asked for delivery on Friday 31/05 after midday, indicating that you should contact the recipient to find out if he or she wished to receive the flowers on Saturday morning, which is what our florist did by arranging with the recipient.
As far as the number of flowers in a bouquet is concerned, as all the online flower sales sites state, it is impossible to give a number of flowers in relation to the size of the bouquet, firstly because the price of flowers varies every day depending on the market, and secondly, with the same number of flowers, depending on the craftsman who assembles the bouquet, the final visual may be totally different in terms of volume depending on the way he works.
We hope to see you soon on our site. Sincerely
We are sorry that you were not entirely satisfied, but there was no error in the date, in fact you initially asked for delivery on Friday 31/05 after midday, indicating that you should contact the recipient to find out if he or she wished to receive the flowers on Saturday morning, which is what our florist did by arranging with the recipient.
As far as the number of flowers in a bouquet is concerned, as all the online flower sales sites state, it is impossible to give a number of flowers in relation to the size of the bouquet, firstly because the price of flowers varies every day depending on the market, and secondly, with the same number of flowers, depending on the craftsman who assembles the bouquet, the final visual may be totally different in terms of volume depending on the way he works.
We hope to see you soon on our site. Sincerely