★★★★★
based on 1667 reviews published
Latest customer reviews
Thank you, Agour
Incredible cheeses! I really recommend this place
Very good products and fast delivery. Thank you very much
Delivery problem, request a delivery in the afternoon (because we are at work in the morning), not respected by the chronofrech company despite the requested changes
Very good
We sincerely thank you for your feedback and are delighted that your tasting experience with our products has satisfied you.
Your trust encourages us to continue our commitment to artisanal, local, and quality production.
We hope to have the pleasure of delighting you again very soon!
Maison Agour Etxea
Good reception, and good products, very satisfied
Happy to be back..
First order, and very satisfied with the cheese which is delicious but also with the care taken in the shipping. 5 well-deserved stars.
Perfect products, I have already recommended the house to several friends
Hello, Very good products. I have been buying Ossau-Iraty sheep cheese aged reserve for a few years. I am always delighted.
Exceptional products in impeccable packaging. They keep without any problem.
We were very satisfied with our order, the cheese is always excellent, the delivery was very fast. I did not request a cold pack to accompany the cheese delivery and I thank very much the person who put the cold bags for free to preserve the cheese.
Perfect and especially delicious
Top ! fast ! and excellent products
Basque cakes were present on your site, and I was disappointed to learn that you had removed their availability after my order.
Thank you for your message and for your interest in our Basque cakes.
Indeed, our production is entirely artisanal and local, which allows us to guarantee the best quality and the authentic taste of our products.
However, this sometimes implies limited stock availability.
The out-of-stock situation you noticed is temporary.
We are currently conducting the last tastings before relaunching this reference, and we hope to have it back online before the end-of-year holidays.
Thank you for your understanding and loyalty.
Best regards,
Maison Agour Etxea
Excellent products Good service
Excellent Ossau-Iraty cheese!!! Bayonne ham and belly too! Bravo and thank you
Very good
I do not want to give an opinion because I refuse to have my identity published. So if you do not have a solution, do not publish this note, please ignore everything. Thank you for your understanding.
Nickel
Very good products
High quality products shipped very quickly from Héllette to Spain. Everything perfect!
We greatly appreciate your positive comment. We are glad to know that you are satisfied with the quality of our products and the speed of delivery from Héllette to Spain.
We will be happy to serve you again very soon!
Sincerely,
L'Atelier du Chocolat
Very good products of excellent quality. Highly recommended. Very serious company both for the preparation of packages and delivery. I am really very satisfied.
Excellent Basque cheeses, perfectly aged and delivered in the best conditions.
Superb, as usual.
Hello, your cheeses are excellent.
Perfect. I will order again!
Great. 5 stars
We warmly thank you for your enthusiastic feedback!
It is a real pleasure to know that our products have delighted you.
We place great importance on the quality and authenticity of our cheeses, and your satisfaction encourages us to continue on this path.
We look forward to introducing you to other specialties from Maison Agour Etxea during your next tastings.
Best regards,
The online shop team
The 2 cheeses are in the cellar to continue their aging....
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I called and sent an email to Agour to report that the cheeses arrived in a pitiful state and therefore inedible. No response to date which is still a lack of respect. Honestly very disappointed because my previous purchases went smoothly without any problems. I am now hesitant to reorder even though I am of Basque Spanish origin, had a wife, and have a Basque son. Too bad....
Thank you for your feedback.
We would like to clarify that this is in no way a lack of respect on our part. Simply, we had not been informed of your approach to our headquarters.
Thus, in order to effectively handle any complaint, we invite you to contact our customer service directly at the following address: [email protected]
For our quality service to analyze your request under the best conditions, could you please send us visuals of your order upon receipt, as well as your impressions after tasting.
These elements will allow us to determine whether it is a problem related to transport, preservation, or the natural aging of the cheese. As you know, cheese is a living product: its taste qualities can vary.
Rest assured that, in the case of a proven dissatisfaction or a quality problem, we have compensation solutions available, in the form of credit or reshipment of one of our specialties.
We hope that this information will be useful to you and remain at your disposal to find the most suitable solution.
Awaiting your response,
Best regards,
The Maison Agour Etxea team
Cheeses of the highest quality. Very good. The delivery was on time, although they need to take care of the cold chain. Other than that, everything perfect. I will repeat the purchase with this company.
Thank you very much for your positive comment about our cheeses. We are glad to know that you are satisfied with the quality and the punctuality of the delivery.
We take your observation regarding the care of the cold chain very seriously and will work to improve this aspect, in order to always guarantee the best possible experience.
It will be a pleasure to serve you again very soon.
Sincerely,
Maison Agour Etxea
Everything perfect
Products delivered on time, and the quality is there!
Good value for money
Order placed and received quickly. The only small disappointment is that the company that received my package does not have a refrigerated corner to keep the package, otherwise everything went well.
We sincerely thank you for your feedback and are delighted that your order arrived quickly.
Regarding your comment, we would like to clarify that our products are shipped in specially designed packaging to ensure their proper preservation during transport.
However, we fully understand your concern and will make sure to pass this observation on to our carrier.
Rest assured that we remain attentive to every feedback from our customers in order to constantly improve our service. We hope that tasting our specialties will bring you complete satisfaction.
We look forward to delighting you again,
Best regards,
The Maison Agour Etxea team
Perfect
Always good merchandise at Agour, the little smoked raw milk tomettes, and the charcuterie. It's the bomb!
Excellent products and fast shipping
Delivery always so fast ..... and delicious cheese Thank you