/10
★★★★★
based on 70198 published reviews
★★★★★
based on 70198 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
A very aggressive product for my skin, which became dry after two days, accompanied by small pimples.
Anouk P.
purchased on 23/06/2023
Translated review1/5
★☆☆☆☆
I've been using pin up products for 2 weeks now and I haven't seen any results or changes.
Hajar G.
purchased on 22/06/2023
Translated review1/5
★☆☆☆☆
M'a fait plein de boutons soap contains coconut oil, which is Comé do, gênes
Hind B.
purchased on 22/06/2023
Translated review1/5
★☆☆☆☆
Order not received
Morgane M.
purchased on 21/06/2023
Translated review1/5
★☆☆☆☆
I have not received my parcel at home. It was delivered to 7890 Ellezelles at a relay point and I strongly object to travelling the miles to collect it. The delivery should have been made to 7911 BUISSENAL, Saule Pendu, 6. Thank you for making the necessary arrangements.
Laurine L.
purchased on 20/06/2023
Translated review1/5
★☆☆☆☆
Unfortunately, I did not have the opportunity to collect my parcel. It has been returned. Can you send it back to me? If not, will I be reimbursed quickly so that I can place another order?
Joanne L.
purchased on 20/06/2023
Translated review1/5
★☆☆☆☆
Disappointed with customer service, I've been buying from them for a few years now, and on my last order I contacted them about a problem with the pump on my cream, which made it unusable. The response from customer service was "there's nothing we can do". They're always busy to sell, but after that, at the price of their products, the least they can do is respect their customers.
Stéphanie G.
purchased on 19/06/2023
Translated review1/5
★☆☆☆☆
The product dries out my skin enormously and therefore inevitably creates excess sebum. This excess of sebum causes me a lot of pimples and blackheads. Maybe that's why I didn't buy your oil-free cream, but I don't think so because my skin is not comedogenic.
Mohamed S.
purchased on 19/06/2023
Translated review1/5
★☆☆☆☆
I still haven't received my order and you don't answer me when I ask you where my order number 192821 is.
Axel L.
purchased on 19/06/2023
Translated review1/5
★☆☆☆☆
Delivery too expensive
Laëtitia B.
purchased on 20/06/2023
Translated review1/5
★☆☆☆☆
I'm not satisfied
Sarra M.
purchased on 16/06/2023
Translated review1/5
★☆☆☆☆
I didn't receive the right product, after complaining I never heard back!
Margaux M.
purchased on 17/06/2023
Translated review1/5
★☆☆☆☆
Very disappointed with customer service. After 15 days of waiting, still no parcel and no solution or commercial gesture from Pin Up Secret. Package still waiting...
Céline D.
purchased on 13/06/2023
Translated review1/5
★☆☆☆☆
The brand made a mistake with the box, but I really need the products, and I must either pay for the missing product or send my box back, but I really need the products for my acne, I only ask for repairs, and that they send me the missing product.
Clara B.
purchased on 14/06/2023
Translated review1/5
★☆☆☆☆
Ordered two jars and received only one with a torn protective lid, so it was opened. Announced parcel and nothing at the Chronopost post office.
Christine E.
purchased on 09/06/2023
Translated review1/5
★☆☆☆☆
Unfortunately I have even more acne and dry skin.
Caroline B.
purchased on 10/06/2023
Translated review1/5
★☆☆☆☆
Disappointed to receive the soap in a cardboard box with no soap holder as shown on the networks.
Aude F.
purchased on 07/06/2023
Translated review1/5
★☆☆☆☆
Voleurs , one wonders if it really exists mdr
Mandy H.
purchased on 06/06/2023
Translated review1/5
★☆☆☆☆
Perfect and a big change
Laëtitia D.
purchased on 07/06/2023
Translated review1/5
★☆☆☆☆
The parcel took too long and now I'm not in France.
Hannah M.
purchased on 23/05/2023
Translated review