/10
★★★★★
based on 70198 published reviews
★★★★★
based on 70198 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I received my package but a jar arrived broken so really disappointed with my 1st purchase
Sabrina J.
purchased on 14/12/2022
Translated review1/5
★☆☆☆☆
Very disappointed with the quality of service! Not received the right product, after complaint and some exchanges with the "SAV", radio silence, I find myself with a product that does not correspond to what I had ordered!
Clotilde D.
purchased on 14/12/2022
Translated review1/5
★☆☆☆☆
My oil-free day cream arrived broken
Constance R.
purchased on 13/12/2022
Translated review1/5
★☆☆☆☆
I had to claim an item that was paid for but not included with my order.
Rimbaud C.
purchased on 13/12/2022
Translated review1/5
★☆☆☆☆
I do not recommend
Asmaa B.
purchased on 13/12/2022
Translated review1/5
★☆☆☆☆
I am missing two items and I haven't heard from customer service and I didn't get a delivery note even to make a return.
Laury E.
purchased on 09/12/2022
Translated review1/5
★☆☆☆☆
Received late after a claim via the application without commercial gesture.
Aicha M.
purchased on 27/11/2022
Translated review1/5
★☆☆☆☆
Order still not received today December 24 although it was shipped on the 13th ... it was to offer to my niece and I find myself without anything for Christmas
Christelle T.
purchased on 11/12/2022
Translated review1/5
★☆☆☆☆
Unfortunately one of my soap boxes arrived broken at the bottom so it was unusable.
Carole M.
purchased on 09/12/2022
Translated review1/5
★☆☆☆☆
I placed my order and then wanted to cancel it within 30 minutes. This was totally impossible. So I sent an email that told me that the package was already being shipped (order dating from just 1 h) I am waiting for the refund that has not yet been made to date,
Sephora D.
purchased on 12/12/2022
Translated review1/5
★☆☆☆☆
The package was not complete I do not understand?
Asma Z.
purchased on 11/12/2022
Translated review1/5
★☆☆☆☆
Open package
Sabrina B.
purchased on 11/12/2022
Translated review1/5
★☆☆☆☆
How dare you ask me for an opinion when you have the wrong address and I have no excuse when it's Christmas and I had to buy another gift in a hurry, so I lost money because of you. Yesterday you contacted me to dare to say that you did not make a mistake with the address but as I said, when we follow the package we see the address and it was not good. Please be aware that since no commercial gesture is made and that you have not urgently found a solution for my daughter's Christmas, I will do what is necessary to defend myself! Via the networks and via test-purchase
Nathalie D.
purchased on 09/12/2022
Translated review1/5
★☆☆☆☆
Product received damaged. No response from customer service for 2 weeks regarding my complaint
Alexandra M.
purchased on 05/12/2022
Translated review1/5
★☆☆☆☆
Hello, I am waiting to see the result.
Latifa Z.
purchased on 08/12/2022
Translated review1/5
★☆☆☆☆
I have not yet seen a good result I hope in the next few days
Nour B.
purchased on 08/12/2022
Translated review1/5
★☆☆☆☆
Allergic reaction
Barbara R.
purchased on 09/12/2022
Translated review1/5
★☆☆☆☆
I was missing an item in my order and I find that the customer service was not great this time.
Aurore B.
purchased on 08/12/2022
Translated review1/5
★☆☆☆☆
It does not work for acne
Ophelie D.
purchased on 07/12/2022
Translated review1/5
★☆☆☆☆
I received my parcel with the mist completely empty so I can't give an opinion on the products as I couldn't test them. Sincerely
Fanny R.
purchased on 02/12/2022
Translated review