/10
★★★★★
based on 70199 published reviews
★★★★★
based on 70199 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I received the order too late. I had to take it with me on a trip. Now useless bought for nothing.
Manel S.
purchased on 07/10/2022
Translated review1/5
★☆☆☆☆
Very disappointed, I did not receive the products I ordered and no return service
Sarah J.
purchased on 10/10/2022
Translated review1/5
★☆☆☆☆
Very bad experience with the makeup remover. Almost impossible to use this product. I have contacted your customer service about this.
Joelle R.
purchased on 09/10/2022
Translated review1/5
★☆☆☆☆
A product arrived open so it was empty there was everywhere instead of sending me another one with photos I was offered a code of 50% for one product or I have to return the other! the empty bottle!
Delphine V.
purchased on 08/10/2022
Translated review1/5
★☆☆☆☆
After reception, we realized that there was only the soap that was of good composition. Pin up does not want to take back the other 2 ordered. Very disappointed with the service and their return policy. I do not recommend
Solenn D.
purchased on 06/10/2022
Translated review1/5
★☆☆☆☆
The package received does not correspond to my order.
Corinne A.
purchased on 06/10/2022
Translated review1/5
★☆☆☆☆
Very fast delivery.
Claudine G.
purchased on 06/10/2022
Translated review1/5
★☆☆☆☆
Hello, maybe the products work for the other ones, but not for me, I have a lot of plaque on my face.
Olivier M.
purchased on 06/10/2022
Translated review1/5
★☆☆☆☆
Null
Sghaier S.
purchased on 04/10/2022
Translated review1/5
★☆☆☆☆
The soap burned my skin after 3 uses
Audrey C.
purchased on 05/10/2022
Translated review1/5
★☆☆☆☆
Hello, Second time I order from Pinup Secret and I am disappointed. The order tracking indicates that the package has been delivered. However, after checking in the mailbox and with the neighbors, I did not receive my package. Having contacted the delivery service, it informs me that they can not do anything and that I must see it with the seller. It is currently in progress with you, I am waiting for a return after having transmitted the documents. I recommended because I was basically satisfied with my first order, the quality of the products...
Aurélia V.
purchased on 05/10/2022
Translated review1/5
★☆☆☆☆
Still no news from the survey that is supposed to tell me who my package was delivered to because I did not receive it And no refund
Audrey Y.
purchased on 03/10/2022
Translated review1/5
★☆☆☆☆
No on 2 products order one receipt
Emmeline L.
purchased on 04/10/2022
Translated review1/5
★☆☆☆☆
I don't recommend it. Soap far too aggressive for my combination skin. Very disappointed 😞
Amandine B.
purchased on 12/09/2022
Translated review1/5
★☆☆☆☆
His incredible 😻
Lilya B.
purchased on 30/09/2022
Translated review1/5
★☆☆☆☆
Order never arrived, I contact the customer service who tells me that they have to wait 14 days! The post office says they didn't get the parcel by pinup, it's going around in circles and I don't have the order that I paid for
Sarah M.
purchased on 29/09/2022
Translated review1/5
★☆☆☆☆
Error of products at the delivery, unreachable phone service with vocal message saying that it is closed exceptionally, except that it is every day! I received an answer to my complaint 11 days later because I threatened to contact the consumer services because their legal deadline stipulated on their email was not respected and I still do not have the ordered products. Case in progress.... and it's a real shame not to respect a customer who orders regularly!
Céline L.
purchased on 29/09/2022
Translated review1/5
★☆☆☆☆
I did not receive my full order, only one soap out of two and no solutions found by the site
Amélie V.
purchased on 29/09/2022
Translated review1/5
★☆☆☆☆
Package arrived on time
Virginie L.
purchased on 26/09/2022
Translated review1/5
★☆☆☆☆
I received the package opened with the product not closed...
Pauline B.
purchased on 23/09/2022
Translated review