/10
★★★★★
based on 77427 reviews published
★★★★★
based on 77427 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I ordered 2 batches of 2 soaps with 1 brush offered and I only received one brush when I should have received 2 and I had to offer the 2nd batch so moderately satisfied.
Colette D.
purchased on 23/07/2023
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3
/5
★★★☆☆
The soap is fine, but the brush is FUIIIIIR! The bristles on the brush fall off one after the other, really poor quality.
Manon T.
purchased on 11/08/2023
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2
/5
★★☆☆☆
My previous order was missing 2 products and I was never reimbursed.
Caroline D.
purchased on 10/08/2023
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2
/5
★★☆☆☆
It's very early to be able to say
Hadjer G.
purchased on 09/08/2023
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2
/5
★★☆☆☆
I did not receive my full order
Fatumata T.
purchased on 09/08/2023
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2
/5
★★☆☆☆
Different soap. Some irritations
Fanny M.
purchased on 07/08/2023
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3
/5
★★★☆☆
I've been using pin up secret facials for almost 2 years and I'm really happy with the results, my face has fewer blemishes, I have a few pimples that come in sometimes but they go away quickly but otherwise I have practically no more blemishes that spoil my face. My face is clean and luminous since I've been using them and I don't even need to apply foundation when I go out...I'm really very satisfied and I think I'd use them for life. On the other hand, the price is a bit high despite the influencer promo codes.
Nikita C.
purchased on 08/08/2023
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3
/5
★★★☆☆
Order received promptly within the time indicated,
Elise P.
purchased on 02/08/2023
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2
/5
★★☆☆☆
A product where the Pin-up secret label is half peeled off Another one leaked in the parcel And a 3rd one didn't have the transparent security sticker.
Corinne R.
purchased on 31/07/2023
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2
/5
★★☆☆☆
I ordered three copies of the oil-free cream and received 3 copies of the goat's milk soap. Although the latter is a very good product, it is not at all what I ordered. My email to warn of this error remains unanswered ..... I have finished my oil-free cream and cannot continue with the new one ..... I am extremely disappointed...
Ludivine C.
purchased on 26/07/2023
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2
/5
★★☆☆☆
Excellent product
Vanessa J.
purchased on 02/08/2023
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3
/5
★★★☆☆
Satisfied
Laurence L.
purchased on 28/07/2023
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3
/5
★★★☆☆
I asked for home delivery, and I had to pick up my parcel at a Chronopost relay 12 kms from where I live.
Corinne L.
purchased on 30/07/2023
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3
/5
★★★☆☆
Disappointed with my parcel I did not receive my precious cream but another product which I sent back.Still waiting to receive my precious cream.
Isabelle D.
purchased on 30/07/2023
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2
/5
★★☆☆☆
I've been ordering from your site for a few years now, but my parcel cost 46€ and I had to pay 25€ in customs fees. This is independent of your company, I understand, but even though I love your products and find them very effective, if I can't find them in a pharmacy on Reunion Island, I'll have to find another product.
Gaëlle H.
purchased on 31/07/2023
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2
/5
★★☆☆☆
I requested home delivery and received it at a post office far from my home. I had to go by car, queue etc... Even though I asked for home delivery. It's a shame, it spoils the experience !!!!!!!!!!!!!!
Karima D.
purchased on 27/07/2023
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3
/5
★★★☆☆
I like the packaging
Marième B.
purchased on 26/07/2023
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3
/5
★★★☆☆
I'm very happy with the soap and the oil-free cream, but the brush has lost its bristles since the first use and every time. I must admit I'm disappointed by this article, because for the price I was expecting a better quality product.
Caroline R.
purchased on 25/07/2023
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2
/5
★★☆☆☆
Received defective product (pierced lid). Customer service contacted but the promotional code was never sent by customer service.
Alicia D.
purchased on 23/07/2023
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3
/5
★★★☆☆
Impersonal parcel
Manon M.
purchased on 21/07/2023
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2
/5
★★☆☆☆
The gift was missing, and the only compensation is a discount on a future purchase.
Nadia K.
purchased on 18/07/2023
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2
/5
★★☆☆☆
I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!
Rébéca G.
purchased on 18/07/2023
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2
/5
★★☆☆☆
Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...
Sherley P.
purchased on 17/07/2023
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2
/5
★★☆☆☆
Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.
Célia F.
purchased on 13/07/2023
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2
/5
★★☆☆☆
Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.
Steve P.
purchased on 13/07/2023
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3
/5
★★★☆☆
I've been ordering my goat's milk soap from Pin UP secret for years and it's always a real pleasure. It smells good and it lathers a lot, but on my latest order the soap doesn't smell good, it's greasy and doesn't lather... I'm disappointed. The recipe has been changed.
Marion L.
purchased on 12/07/2023
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3
/5
★★★☆☆
Top notch but I'm just starting out, come back in a month.
Sandrine L.
purchased on 12/07/2023
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2
/5
★★☆☆☆
Good product. However, out of 5 products ordered, I only received 3, 2 are missing!
Yaelle O.
purchased on 10/07/2023
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3
/5
★★★☆☆
The brush loses all its bristles
Cindy V.
purchased on 16/06/2023
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3
/5
★★★☆☆
The product looks really nice, but I think it's overpriced on the networks and the influencers say a lot of good things about it, even though it's just a soap enriched with tea extract and goat's milk - nothing extraordinary!
Schéra R.
purchased on 07/07/2023
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