Customer reviews of 1000parfums.ch

Hello, Thank you for your feedback. Your order was placed on Thursday, May 15 at 1:49 AM. It was indeed dispatched on Thursday, May 15. Since delivery is made within 48 hours, the package was delivered to you on Monday, May 19. All packages go to the sorting center of La Poste Daillens VD. Finally, the post does not deliver packages on Saturday, which is why your delivery took place on Monday, May 17. Best regards, The 1000parfums.ch team

Dear Sir, Thank you for your message which we take very seriously. At this stage here is what we can tell you: Your order from Sunday 08/12/2024 was validated at 13:57 with a payment by TWINT which generated an order confirmation. We note only one attempt to order. If the item had been out of stock, you would not have been able to continue the ordering process. The shipment took place on Monday 09/12/2024. An email notified you of the departure of your package. Of course, we remain at your complete disposal. Do not hesitate to provide us with any additional information that will allow us to respond more precisely. You can cancel your order and we invite you to consult our General Sales Conditions. We are sincerely sorry for this situation. See you soon, Chloé Favre Customer Service

Thank you for taking the time to give us your feedback following your order on 1000parfums.ch. Customer satisfaction is our priority and we always care to know your impressions. Upon validation of your order and shipment, you were notified by an email of the confirmation on Wednesday, June 26 at 09:46 and of the departure of your package on Thursday, June 27 at 15:42. They probably arrived in your junk/spam messages, we invite you to check them regularly. This is a first order, your security system triggered the anti-spam filter. Furthermore, on your customer account, under shipment, the package number is indicated, allowing you to track the shipment. Do not hesitate to contact us by phone if you encounter a problem again during the ordering process. The reasons are mainly: browser security settings or slow or intermittent internet connection due to a client-server issue. Hoping to see you again soon for a simple and pleasant customer experience, we wish you a great summer! Chloé Favre Customer Service

Thank you for your message, which we acknowledge. Please provide us with all further information so that we can address your comment specifically. We look forward to your response in this matter and ask you to excuse the inconvenience caused. In the meantime, we wish you a nice day. Chloé Favre Customer Service

Dear Sir, Here is the response to your email from Friday 23/02/2024 received in the afternoon in which you briefly expressed your disappointment regarding the quality of the perfume you recently received: Wednesday 21/02/2024 - reference 3668 - Jean-Paul Gaultier - EDT Intense 125 ml. We regret the inconveniences experienced and ask you to accept our sincere apologies for this situation. In accordance with our General Terms and Conditions of Sale article 16 - Customer Service and our presentation Who are we? our offices are open from Monday to Friday from 09:00 to 17:00. At this stage, here is what we can tell you about this bottle: it was delivered to our warehouse at the beginning of December 2023 directly from our supplier, official distributor Jean-Paul Gaultier, the items that are still for sale on 1000parfums.ch all belong to the same batch, this is the only remark received to date regarding this reference. The batch number allows us to determine the production date by the brand: 2023/08/04, the bottle is therefore 6 months and 22 days old today. The shelf life of perfumes depends on a period after opening and a production date. The estimated usage duration for alcohol-based products is up to 5 years and often longer. On the other hand, a hermetically sealed perfume can retain its scent and potency for years. However, the color of the perfume changes. It should not be concluded that its fragrance is disturbed: the perfume continues to live as its raw material always evolves. The perfumeries you have already contacted could provide you with these initial elements... The very stable environment of our warehouse is perfectly suited for storing our merchandise as the temperature and lighting are controlled. Given the information provided, it is impossible for us to determine with certainty the origin of this type of incident which remains quite exceptional. During the bottling of the bottle, was the cap improperly closed or was the safety closure of the sprayer not airtight which led to oxidation of the perfume juice? The liquid becomes darker and cloudy and the scent also alters, losing its fragrance and giving off a more alcoholic aroma. To perform a control of the bottle, you will find attached a return slip as well as a barcode for shipping, allowing you to return the perfume in its original packaging. We invite you to reuse the cardboard received and complete if necessary the padding so that the bottle reaches us in perfect condition. Upon receipt of the bottle, our team will carry out a first inspection and if necessary it will be forwarded to the brand's control service. In this case, it will take about fifteen days before we can communicate the conclusions of the various parties involved. Of course, if the problem is confirmed we will proceed with the replacement at no additional cost. We sincerely apologize for this unfortunate setback and any inconveniences that may have arisen from it. Awaiting your prompt news, we send you our best regards, Chloé Favre Customer Service

Thank you very much for your message. According to our general terms and conditions, the payment method by invoice is always offered. Payment is made upon ordering. The payment period is 7 working days after receipt of the order confirmation. The payment method TWINT is now available. Thank you very much for your purchase! See you soon! Chloé Favre Customer Service

Thank you for your communication. Please feel free to share your detailed navigation experience on 1000parfums.ch, your feedback is important. Currently, the search filter is no longer active due to a technical issue that our IT department is analyzing and will resolve very quickly. We apologize for this unfortunate setback and await your additional information if necessary. Have a pleasant day and we hope to see you soon on 1000parfums.ch! Chloé Favre Customer Service

Thank you for your brief communication. Your email dated 19/12/2022 informs us that the Aqua Allegoria refill from Guerlain, which you just purchased, cannot be used with your old bottle that is not refillable. Indeed, the 200 ml refill allows for an extended use of the new Aqua Allegoria bottle. The spray nozzle unscrews manually to refill the bottle easily, benefiting from a drip-free system. It cannot be used alone and is only compatible with the 125 ml and 75 ml refillable bottles. Eco-refills are booming in the perfume and cosmetics industry. All brands are reviewing their packaging. We sincerely apologize for this situation, and we understand your disappointment. However, you must acquire a refillable bottle to use the refill... We remain at your disposal for any further information. Chloé Favre Customer Service

Thank you for your message. For several months, all brands have had very long production times due to supply shortages of bottles and sprays. This situation is complex to handle and is expected to last until the first quarter of 2023. We thank you for your understanding and apologize for the inconvenience. Best regards, Chloé Favre Customer Service

Thank you for your direct approach to express your dissatisfaction! However, could you please indicate the nature of the problem encountered? We have not received any complaint from you to date. Dialogue and proximity with our customers are part of our priorities. We look forward to hearing from you soon. Chloé Favre Customer Service

Thank you very much for your communication, and your direct approach to express your disappointment. We fully understand your frustration and are sincerely sorry for this completely exceptional situation. As indicated on 1000parfums.ch, we guarantee the authenticity of our branded perfumes which are delivered in their original packaging directly from our supplier, the official distributor of the brand. Do you have doubts about the quality of the perfume you have been using for a short time? Please do not hesitate to contact us to share your observations and feelings: signs of alteration, change of smell, color of the juice... To make the most of your perfume in summer, it is important to apply it differently, especially due to the high heat that has persisted for several weeks. Please communicate the lot number, composed of seven digits and letters, that you will find under the packaging and the bottle. At this stage, it is difficult for us to take a position. Consequently, we look forward to hearing from you very soon! Chloé Favre Customer Service [email protected]

Your direct approach to us to express the problems encountered during the processing of your order is perfectly legitimate. We sincerely apologize for any inconvenience that may have arisen. 1- The shipment: your order from Wednesday, April 13, 2022, at 4:29 PM was recorded and shipped on Thursday, April 14, 2022. According to our General Terms and Conditions of Sale, orders placed from Monday to Thursday after 12:00 PM will be shipped the next day. Orders placed on Friday after 12:00 PM will be processed and shipped on Monday. The delivery time is estimated at 2 working days. No package is delivered by Swiss Post on Saturdays, Sundays, and public holidays. The Easter weekend extended the processing of the shipment by La Poste. However, we note an abnormal blockage of your package from April 20 to April 23 on the platform of 8920 Urdorf Paketzentrum. Distribution occurred on Monday, April 25, 2022. We are refunding the shipping and packaging fees and opening a claim with La Poste. 2- For 1000parfums.ch, we indeed regret a reference error. The addressed perfume was subject to confusion within our shipping service. An exceptional incident that, combined with the shipping delay, made this first experience an unpleasant moment... We are sincerely sorry for this oversight. Of course, we are taking the necessary steps to ensure that you are delivered as soon as possible the originally ordered perfume and we are making a commercial gesture. We will contact you directly for the follow-up of your case. Best regards, Chloé Favre Customer Service

Thank you for your communication and your direct approach to express your situation regarding the debit in EUR! According to our General Terms and Conditions of Sale, the prices of 1000parfums.ch are understood net in Swiss Francs (CHF) including VAT. Your order confirmation is in CHF as well as the transaction by PostFinance E-Finance, just like the payment we received. I invite you to contact your bank for clarification. Did you place an order on another site that misled you? Please know that for over 10 years, our site 1000parfums, Swiss e-shop, has been doing everything possible to ensure that our customers are completely satisfied with our service. Of course, we remain at your disposal for any further information. Looking forward to hearing from you, we send you our best regards, Chloé Favre, Customer Service

Thank you for your message which we take note of. After verification, here are the details of the processing of your order: - Wed. 27/10/2021 - Validation of your order with the payment method invoice, - Fri. 12/11/2021 - Receipt of your payment and shipment of your order, - Tue. 16/11/2021 - You are notified for the collection of your package at the post office, - Wed. 17/11/2021 - Your package is distributed at the counter. According to our General Terms and Conditions of Sale: - payment is made at the time of order. You opted for payment by invoice, in this case, the products are shipped only after receipt of payment. - the delivery time is generally 2 working days after receipt of payment. - shipments are sent in PostPac Economy signature parcels. Delivery occurs within two working days. Packages are not processed on Saturdays by La Poste. In case of the client's absence, La Poste delivers a notice of passage in their mailbox. The delivered package is available at their post office for 7 working days. The client can request La Poste for a second presentation within 6 working days. We do everything possible to ensure that you are completely satisfied with the delivery time, delivery conditions, and their costs. I invite you to choose another payment method or make an e-banking for your next order. We will send you a discount voucher corresponding to our current offer. Do not hesitate to contact us for any further information. Best regards, Chloé Favre Customer Service

Thank you for your message. To guarantee the security of your credit card payment, www.1000parfums.ch has integrated 3-D Secure. This security standard provides additional protection against fraudulent use of your credit card. The new procedure is even more practical and secure for confirming your online purchases with a credit card. We will inform you by email. You started to place an order. This payment failed. The second payment attempt was successful. If you encountered a problem in our shop, please do not hesitate to let us know. The most common problems: browser security parameters, slowed down or interrupted internet connection due to a server problem on the customer side. Thank you for your trust and we apologize for the inconvenience. We hope to welcome you back to 1000parfums.ch soon! Chloé Favre Customer Service

Thank you for your comments. We understand your frustration. We usually respond to customer inquiries within 48 hours. Dialogue and closeness to our customers are our priorities. Although we regularly check the spam folder, it is likely that your request was accidentally deleted. On some days, spam is unfortunately very numerous... Our tip: To be informed about the availability of a product on 1000parfums, you can receive a notification. Every product that is out of stock offers this option. The delivery times of some brands can be long, and we buy when the prices are attractive. We are continuously working to provide you with impeccable service quality. We apologize for this inconvenience. As you can see, we have a quality service appreciated by our customers. We hope that you will continue to trust us. Chloé Favre Customer Service

Dear Madam,
Your message of 23/04/2021 informs us of the problem you are experiencing with one of the products you recently received.
We sincerely apologize for this unfortunate setback. This is an incident that remains quite exceptional.
We have immediately proceeded with its replacement. The package has been sent by La Poste in PostPac Priority. It has just been delivered to the annex compartment of your mailbox.
Please confirm that everything is in order.
We look forward to hearing from you and send our best regards.
See you soon on 1000parfums.ch !
Chloé Favre
Customer Service

Thank you for your comment which we take note of. Our catalog will evolve very soon with an expanded offer that we hope will meet your expectations. Well-being and visual comfort are indeed important on a site. A simple, more streamlined graphic charter is currently under study.
See you soon on 1000parfums.ch!

Thank you for your message. We have just sent you order No. 300007133, which you validated on 08.05.2020. As you will see, the reference number 4622 corresponds well to the perfume bottle 'First' Van Cleef & Arpels. For your information: The brand Van Cleef & Arpels discontinued the production of the reference 'Gem' a few months ago. Consequently, this item has not been available on 1000 parfums.ch since 2019! According to our general sales conditions, you have a right of return (see Article 10). Do you have any questions? Contact us by email! We will be happy to respond to you as soon as possible. Best regards, Chloé Favre Customer Service

Dear Madam,
Thank you very much for your Verified Review and for your direct approach to us to express the problem that occurred during the processing of your order.
However, as you will see on your order confirmation of 01/24/2020, the following two items were indeed validated:
Ref. 2211 Jean D'Avèze - Neck and Décolleté Cream with Cranberry Oil 1x
Ref. 2048 Jean D'Avèze - Regenerating Raspberry Seed Cream 1x
According to our General Terms and Conditions of Sale, article 10 - Return Article, you do indeed have the possibility to return the product ordered by mistake no later than 14 days from the date of receipt.
We will immediately proceed with the replacement. The merchandise must be returned undamaged, unopened, in its original packaging and by unit of packaging. The organization of the shipment as well as the return costs are entirely your responsibility.
We regret this unfortunate setback and fully understand your disappointment, however, our responsibility is not engaged in this situation. We are pleased to offer you the shipping costs for any exchange.
Do not hesitate to contact us, dialogue and proximity with our customers are part of our priorities!
Looking forward to hearing from you, we send our best regards,
Chloé Favre
Customer Service

Dear Sir,
Thank you very much for returning the perfume that we mistakenly sent to you.
Your order was indeed confused during processing by our shipping service and was mistakenly delivered to your address. We sincerely apologize for this oversight and the inconveniences that may have resulted. This incident is quite exceptional and does not reflect the level of quality we wish to offer you. Of course, we are doing everything possible to ensure that this does not happen again.
We offer you a 5% discount voucher, the details of which have been sent to you by email.
Hoping that your next purchase on 1000parfums.ch will fully satisfy you, we send you our best regards.
Have a nice day and a good end of the year 2019!
Chloé Favre
Customer Service