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A
Rating: 3 out of 5
I find the delivery time too long and it's a shame not to have tracking for the package
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Customer reviews of 1000parfums.ch
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 4 512 published reviews
Summary of reviews
1000parfums.ch consistently delivers fast and reliable service, with many reviews highlighting on-time delivery, immediate shipment, and perfectly packaged merchandise. Customers appreciate the smooth and simple ordering process, clear product descriptions, and fast, efficient service that keeps prices attractive and promotions fair. The store earns praise for staying true to orders and providing a wide range of products, with several notes of confidence in product quality and long-standing satisfaction. Overall, shoppers report punctuality, smooth interactions, and dependable fulfillment as key strengths.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Sending the package by registered mail, obligation to go to the post office to pick it up, no time advantage...
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A
Rating: 3 out of 5
I find that you are not doing your job well.. if you do not provide us with a sample, who will???? So, it is preferable to go to our perfumery, even if it means taking the car and going out....
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A
Rating: 1 out of 5
Everything went very well and the delivery was very fast
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A
Rating: 3 out of 5
Until my last order, the site was satisfactory. But the last order was laborious. Indeed, the problem came from 'civility' which was mandatory, I tried in vain to make the correction in my account but it was not accepted. Ultimate solution I had to open a 2nd account. It's IT and its mysteries!
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A
Rating: 3 out of 5
Simple
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A
Rating: 1 out of 5
The so-called perfumes are not reliable I could put the whole bottle the result would be the same !!!! no smell !!!! just water !!! it's sad, very sad
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A
Rating: 3 out of 5
Order error The Water was unknown to me.
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A
Rating: 3 out of 5
Too many items
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A
Rating: 1 out of 5
The perfume bottle was broken and a third of the product was lost, I had to return the package and I still have not been refunded and the product has not been replaced
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Response from 1000parfums.ch
Madam,
Following our various exchanges, and your direct approach to us to express your dissatisfaction, we are pleased to inform you that our supplier has proceeded to exchange the bottle ref. 3158 Reminiscence - Rem - 20 ml which was cracked.
It is always difficult to determine with certainty the origin of this type of incident which remains quite exceptional: shock during various transports, a defect in the bottle, a problem during the filling of the bottle, ...
For the sake of clarity and commercial seriousness, let us review the different stages of the processing of this file:
Friday 31.05.2019: Announcement of the problem you noticed upon receipt
Monday 03.06.2019: 1000parfums.ch acknowledges receipt and responds to your message, sending a return form and a La Poste barcode for the reshipment of the bottle
Thursday 13.06.2019: You drop off the package at La Poste
Monday 17.06.2019: 1000parfums.ch receives your package
Tuesday 18.06.2019: 1000parfums.ch informs the brand distributor of the problem encountered with the bottle
Thursday 20.06.2019: The distributor agrees to process our request
Monday 24.06.2019: Receipt by the distributor of the damaged bottle and expertise
Thursday 27.06.2019: Follow-up from you and immediate response from 1000parfums.ch. At the same time, acceptance by the distributor to replace the bottle.
Monday 01.07.2019: Sending by the distributor of a new package
Wednesday 03.07.2019: Receipt of the distributor's shipment
Thursday 04.07.2019: 1000parfums.ch reships the bottle to you.
As we indicated, the processing time of about 15 days is quite standard in this type of procedure. However, between your announcement and the receipt of your package, 18 days have passed!
We reaffirm that dialogue and proximity with our customers are part of our priorities.
Awaiting your confirmation of receipt in perfect condition of this bottle, we send you our cordial greetings,
Chloé Favre
Customer Service
Following our various exchanges, and your direct approach to us to express your dissatisfaction, we are pleased to inform you that our supplier has proceeded to exchange the bottle ref. 3158 Reminiscence - Rem - 20 ml which was cracked.
It is always difficult to determine with certainty the origin of this type of incident which remains quite exceptional: shock during various transports, a defect in the bottle, a problem during the filling of the bottle, ...
For the sake of clarity and commercial seriousness, let us review the different stages of the processing of this file:
Friday 31.05.2019: Announcement of the problem you noticed upon receipt
Monday 03.06.2019: 1000parfums.ch acknowledges receipt and responds to your message, sending a return form and a La Poste barcode for the reshipment of the bottle
Thursday 13.06.2019: You drop off the package at La Poste
Monday 17.06.2019: 1000parfums.ch receives your package
Tuesday 18.06.2019: 1000parfums.ch informs the brand distributor of the problem encountered with the bottle
Thursday 20.06.2019: The distributor agrees to process our request
Monday 24.06.2019: Receipt by the distributor of the damaged bottle and expertise
Thursday 27.06.2019: Follow-up from you and immediate response from 1000parfums.ch. At the same time, acceptance by the distributor to replace the bottle.
Monday 01.07.2019: Sending by the distributor of a new package
Wednesday 03.07.2019: Receipt of the distributor's shipment
Thursday 04.07.2019: 1000parfums.ch reships the bottle to you.
As we indicated, the processing time of about 15 days is quite standard in this type of procedure. However, between your announcement and the receipt of your package, 18 days have passed!
We reaffirm that dialogue and proximity with our customers are part of our priorities.
Awaiting your confirmation of receipt in perfect condition of this bottle, we send you our cordial greetings,
Chloé Favre
Customer Service
A
Rating: 3 out of 5
Too bad the delivery requires a signature. DHL, on the other hand, allows for a deposit mandate.
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A
Rating: 3 out of 5
I sent an email inquiry before I ordered a product.
I wanted to have two samples of the same product. Email was ignored.
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I wanted to have two samples of the same product. Email was ignored.
A
Rating: 2 out of 5
Did not receive the right products
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Response from 1000parfums.ch
Dear Madam,
We acknowledge receipt of the PUPA products ref. 4145 - Super Intensive Bronzing Cream SPF30 that you returned.
You are right, the merchandise was confused within our shipping service.
We regret the inconveniences caused and ask you to accept our sincere apologies for our delivery error.
Information taken from our supplier, the official distributor of the PUPA brand, we were informed quite late that ref. 4183 - Super Invisible Bronzing Spray SPF30 is no longer offered currently in Switzerland. It is still available on the official PUPA website. We do not have, to date, more information, we will get back to you as soon as possible.
Only SPF15 (ref. 4182) and 6 (ref. 4181) are still available at the price of CHF 22.00 as well.
If you wish to modify your order, please do not hesitate to communicate the replacement reference to us.
If however this proposal does not meet your expectations, we will immediately proceed to refund your order to your PayPal account.
You will also need to provide us with your bank details in order to transfer the shipping costs of CHF 11.00 paid for the return of the merchandise.
We reiterate our sincere apologies for this situation which remains exceptional and thank you for your understanding.
The exchange has occurred in the meantime and as you indicate, a mistake can indeed happen! However, we are doing everything possible to ensure that this problem does not recur...
See you very soon on 1000parfums.ch!
Chloé Favre
We acknowledge receipt of the PUPA products ref. 4145 - Super Intensive Bronzing Cream SPF30 that you returned.
You are right, the merchandise was confused within our shipping service.
We regret the inconveniences caused and ask you to accept our sincere apologies for our delivery error.
Information taken from our supplier, the official distributor of the PUPA brand, we were informed quite late that ref. 4183 - Super Invisible Bronzing Spray SPF30 is no longer offered currently in Switzerland. It is still available on the official PUPA website. We do not have, to date, more information, we will get back to you as soon as possible.
Only SPF15 (ref. 4182) and 6 (ref. 4181) are still available at the price of CHF 22.00 as well.
If you wish to modify your order, please do not hesitate to communicate the replacement reference to us.
If however this proposal does not meet your expectations, we will immediately proceed to refund your order to your PayPal account.
You will also need to provide us with your bank details in order to transfer the shipping costs of CHF 11.00 paid for the return of the merchandise.
We reiterate our sincere apologies for this situation which remains exceptional and thank you for your understanding.
The exchange has occurred in the meantime and as you indicate, a mistake can indeed happen! However, we are doing everything possible to ensure that this problem does not recur...
See you very soon on 1000parfums.ch!
Chloé Favre
A
Rating: 3 out of 5
I ordered and received 2 perfumes LANVIN Avant Garde 50ml. One bottle was broken....
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Response from 1000parfums.ch
Thank you very much for your message.
The customer service of the Post informs us that you have not yet explained this problem.
Information about the damage to shipments The Post:
Report the damage within 8 days of delivery at your branch. There, the Post will create a protocol and then check whether you are entitled to compensation.
Additional services packages: Signature
The packages will only be delivered to the recipient against signature. In case of loss, damage, or incorrect delivery, Post CH AG is liable within the framework of the general terms and conditions 'Postal services for private customers' (GTC) up to a maximum of CHF 1,500.00.
If you have any additional questions, we are happy to assist you.
We look forward to your response in this matter and ask you to excuse any inconvenience caused.
Best regards,
Chloé Favre
Customer Service
The customer service of the Post informs us that you have not yet explained this problem.
Information about the damage to shipments The Post:
Report the damage within 8 days of delivery at your branch. There, the Post will create a protocol and then check whether you are entitled to compensation.
Additional services packages: Signature
The packages will only be delivered to the recipient against signature. In case of loss, damage, or incorrect delivery, Post CH AG is liable within the framework of the general terms and conditions 'Postal services for private customers' (GTC) up to a maximum of CHF 1,500.00.
If you have any additional questions, we are happy to assist you.
We look forward to your response in this matter and ask you to excuse any inconvenience caused.
Best regards,
Chloé Favre
Customer Service
A
Rating: 3 out of 5
good
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A
Rating: 1 out of 5
I ordered and paid and received a confirmation, even the postal shipping was indicated as 2-3 days and then the message that the ordered lotion is not available at all.
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Response from 1000parfums.ch
Order 300006002 from 06/02/2019
An error in the goods movements always causes inconvenience on both sides. This unfortunate incident is an isolated case. We will do everything to ensure that such an error does not happen again.
Please excuse us again for the inconvenience caused.
Chloé Favre
Customer Service
This is a copy of our message from February 7, 2019: Cancellation at 1000parfums.ch
“Thank you for your trust.
We have only just learned that reference 3153 - Clarins is temporarily unavailable and we have no concrete information on when the item can be delivered again.
Therefore, we will refund you the corresponding amount. The amount of CHF 82.00 will be credited to your credit card today.
We apologize for the inconvenience caused and sincerely thank you for your understanding.
Best regards. “
An error in the goods movements always causes inconvenience on both sides. This unfortunate incident is an isolated case. We will do everything to ensure that such an error does not happen again.
Please excuse us again for the inconvenience caused.
Chloé Favre
Customer Service
This is a copy of our message from February 7, 2019: Cancellation at 1000parfums.ch
“Thank you for your trust.
We have only just learned that reference 3153 - Clarins is temporarily unavailable and we have no concrete information on when the item can be delivered again.
Therefore, we will refund you the corresponding amount. The amount of CHF 82.00 will be credited to your credit card today.
We apologize for the inconvenience caused and sincerely thank you for your understanding.
Best regards. “
A
Rating: 3 out of 5
Quite good, but not particularly cheap
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A
Rating: 3 out of 5
Hello, you should mention that there are still customs fees to pay in addition to shipping (which is normal) and the price of these fees... thank you
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A
Rating: 3 out of 5
Difficulty in composing one's cart without having to redo previous orders
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A
Rating: 1 out of 5
I received the wrong cream!
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A
Rating: 1 out of 5
Great
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A
Rating: 3 out of 5
Simplify, clarify the site. We should reach the product in 1 or 2 clicks
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A
Rating: 2 out of 5
Good product, but delivery took 4 working days instead of 2. It's not honest on the part of the seller who clearly marked (delivery 2 working days)
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Response from 1000parfums.ch
Dear Madam,
Thank you very much for your comment and your direct approach to us to express your disappointment regarding the delivery time of your package.
Here is the history of your order:
1- Validation – Wednesday, September 12, 2018 – 22:26
2- Handled by La Poste – Thursday, September 13, 2018 – around 15:45
3- Notified for pickup due to your absence: Monday, September 17, 2018 – 10:22
4- Distribution at the counter - Tuesday, September 18, 2018 – 17:26 – Compliant delay
We remind you of our General Terms and Conditions of Sale that you accepted: https://www.1000parfums.ch/fr/conditions-generales-de-vente/
particularly article 8 – Delivery time: “Unless otherwise specified at the time of order validation, the delivery time is generally 2 working days after receipt of payment. Orders placed from Monday to Thursday after 3:00 PM will be shipped the following day. Orders placed on Friday after 3:00 PM will be processed and shipped on Monday.”
We have chosen to ship all our packages via PostPac Economy Signature to ensure reliable delivery, especially in case of loss, damage, or incorrect delivery. As indicated in our advantages, delivery occurs in 2 to 4 working days. We also remind you that La Poste does not deliver packages on Saturdays: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers
Dialogue and proximity with our customers are among our priorities, and we want to assure you that we are constantly working for quality service in compliance with the GTC.
Wishing that your next order gives you complete satisfaction, we send our best regards.
Chloé Favre
Customer Service
Thank you very much for your comment and your direct approach to us to express your disappointment regarding the delivery time of your package.
Here is the history of your order:
1- Validation – Wednesday, September 12, 2018 – 22:26
2- Handled by La Poste – Thursday, September 13, 2018 – around 15:45
3- Notified for pickup due to your absence: Monday, September 17, 2018 – 10:22
4- Distribution at the counter - Tuesday, September 18, 2018 – 17:26 – Compliant delay
We remind you of our General Terms and Conditions of Sale that you accepted: https://www.1000parfums.ch/fr/conditions-generales-de-vente/
particularly article 8 – Delivery time: “Unless otherwise specified at the time of order validation, the delivery time is generally 2 working days after receipt of payment. Orders placed from Monday to Thursday after 3:00 PM will be shipped the following day. Orders placed on Friday after 3:00 PM will be processed and shipped on Monday.”
We have chosen to ship all our packages via PostPac Economy Signature to ensure reliable delivery, especially in case of loss, damage, or incorrect delivery. As indicated in our advantages, delivery occurs in 2 to 4 working days. We also remind you that La Poste does not deliver packages on Saturdays: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers
Dialogue and proximity with our customers are among our priorities, and we want to assure you that we are constantly working for quality service in compliance with the GTC.
Wishing that your next order gives you complete satisfaction, we send our best regards.
Chloé Favre
Customer Service
A
Rating: 3 out of 5
Delivery time too long
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A
Rating: 2 out of 5
Instead of 48 hours, it was 96
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Response from 1000parfums.ch
Dear Customer,
Thank you for your message.
The Post delivers your packages throughout Switzerland affordably, safely, and reliably – from Monday to Friday until the next working day:
Package drop-off Monday – Delivery Thursday.
Attached you will find the results of the 'EasyTrack' from The Post: https://service.post.ch/EasyTrack/submitParcelData.do?lang=en&fromSearch=&formattedParcelCodes=99.60.023048.00020777
Orders placed on Friday after 3:00 PM will be processed and shipped on Monday. The shipments are transported by PostPac Economy Signature from the Swiss Post. Brand Avenue SA cannot be held responsible for a delivery problem after handing over the package to the Post:
Sat 23.06.2018 – 17:58 - Confirmation of your order
Mon 25.06.2018 – 15:45 - Package processing in our offices at La Poste
Tue 26.06.2018 – 11:30 – Shipment was sorted and forwarded
Tue 26.06.2018 – 16:35 - Shipment was sorted for delivery
Thu 28.06.2018 – 09:25 - Delivered by
The distribution of the package should have taken place on Wednesday 27.06.2018.
We apologize for the inconvenience. During the summer holidays, La Poste sometimes encounters delays in distribution. However, the service remains good.
We thank you for your understanding and wish you a pleasant day.
Chloé Favre
Customer Service
Thank you for your message.
The Post delivers your packages throughout Switzerland affordably, safely, and reliably – from Monday to Friday until the next working day:
Package drop-off Monday – Delivery Thursday.
Attached you will find the results of the 'EasyTrack' from The Post: https://service.post.ch/EasyTrack/submitParcelData.do?lang=en&fromSearch=&formattedParcelCodes=99.60.023048.00020777
Orders placed on Friday after 3:00 PM will be processed and shipped on Monday. The shipments are transported by PostPac Economy Signature from the Swiss Post. Brand Avenue SA cannot be held responsible for a delivery problem after handing over the package to the Post:
Sat 23.06.2018 – 17:58 - Confirmation of your order
Mon 25.06.2018 – 15:45 - Package processing in our offices at La Poste
Tue 26.06.2018 – 11:30 – Shipment was sorted and forwarded
Tue 26.06.2018 – 16:35 - Shipment was sorted for delivery
Thu 28.06.2018 – 09:25 - Delivered by
The distribution of the package should have taken place on Wednesday 27.06.2018.
We apologize for the inconvenience. During the summer holidays, La Poste sometimes encounters delays in distribution. However, the service remains good.
We thank you for your understanding and wish you a pleasant day.
Chloé Favre
Customer Service
A
Rating: 1 out of 5
-
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Response from 1000parfums.ch
Dear Madam,
Your order was validated on Monday 11/06/2018 at 16:33.
On Tuesday 12/06/2018, you requested by phone a delivery for Wednesday 13/06/2018. At 15:20 on 12/06/2018 we informed you by email that we were unable to ship within the desired timeframe.
Your order was sent priority signature on 13/06/2018 at no additional cost and delivered on 15/06/2018 at 11:48!
Your Grrr corresponds to your dissatisfaction!
However, two events completely independent of our will have affected the situation:
- the last-minute announcement from our supplier of a delivery delay
- the distribution delay from La Poste, this service is under the responsibility of La Poste.
This accumulation remains quite exceptional... We understand your disappointment.
We reiterate our apologies for the inconveniences that may have arisen and hope to provide you with complete satisfaction on your next order.
Best regards,
Chloé Favre
Customer Service
Your order was validated on Monday 11/06/2018 at 16:33.
On Tuesday 12/06/2018, you requested by phone a delivery for Wednesday 13/06/2018. At 15:20 on 12/06/2018 we informed you by email that we were unable to ship within the desired timeframe.
Your order was sent priority signature on 13/06/2018 at no additional cost and delivered on 15/06/2018 at 11:48!
Your Grrr corresponds to your dissatisfaction!
However, two events completely independent of our will have affected the situation:
- the last-minute announcement from our supplier of a delivery delay
- the distribution delay from La Poste, this service is under the responsibility of La Poste.
This accumulation remains quite exceptional... We understand your disappointment.
We reiterate our apologies for the inconveniences that may have arisen and hope to provide you with complete satisfaction on your next order.
Best regards,
Chloé Favre
Customer Service
A
Rating: 1 out of 5
The ordered perfumes are copies, the email was not answered, and the sale value was not refunded!!! KEEP AWAY AND SPREAD THE WORD: /
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A
Rating: 3 out of 5
Fast uncomplicated delivery. However, I found the shipping costs of 8 CHF a bit high.
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A
Rating: 1 out of 5
Perfume bottle leaking at the moment of spray... So loss of the precious liquid.... Not really satisfied...
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Response from 1000parfums.ch
Thank you for your comment which informs us of the problem you encountered when using the perfume you received recently. Although we do everything to ensure that our packages leave our depot well packaged, with contents well secured and padded so that it moves as little as possible, the packages are subject to several manipulations, shocks, pressures, friction, and impacts during the various stages of transport by La Poste. We draw your attention to our General Terms and Conditions of Sale, particularly article 12 - Claim “If the merchandise should present a defect, Brand Avenue SA guarantees the customer immediate replacement within the limits of available stock...” Furthermore, our packages are sent by La Poste in PostPac Economy Signature. If the package was damaged during transport, you must report this incident within eight days following delivery. Therefore, please urgently contact our customer service! Chloé Favre
A
Rating: 3 out of 5
Fast delivery but seems not to be an original perfume
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A
Rating: 3 out of 5
Good experience but unexpected delay in the delivery of one of the perfumes.
However, very good communication regarding this delay and an apology.
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However, very good communication regarding this delay and an apology.
A
Rating: 2 out of 5
I ordered 4 items, you sent them to me in 2 shipments in 2 packages.
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Response from 1000parfums.ch
Thank you for your comment!
Indeed, as we indicated in our message of 22/02/2018, we made a mistake when processing your order validated on 20.02.2018 - 15:16.
Consequently, you received two packages 1 day apart:
- Departure of the 1st package on 20.02.2018 - 16:00 - Arrived on 22.02.2018 / Received on 23.02.2018
- Departure of the 2nd package on 21.02.2018 - 16:00 - Arrived on 23.02.2018
We reiterate our apologies for our oversight and any inconvenience that may have resulted.
We want to assure you that we are constantly working to improve the quality of our service and the execution times.
This type of incident remains quite exceptional. We take note of your remark!
We hope to fully satisfy you during your next purchase on 1000parfums.ch and send you our best regards!
Chloé Favre
Customer Service
Tel. 022 860 15 15
Indeed, as we indicated in our message of 22/02/2018, we made a mistake when processing your order validated on 20.02.2018 - 15:16.
Consequently, you received two packages 1 day apart:
- Departure of the 1st package on 20.02.2018 - 16:00 - Arrived on 22.02.2018 / Received on 23.02.2018
- Departure of the 2nd package on 21.02.2018 - 16:00 - Arrived on 23.02.2018
We reiterate our apologies for our oversight and any inconvenience that may have resulted.
We want to assure you that we are constantly working to improve the quality of our service and the execution times.
This type of incident remains quite exceptional. We take note of your remark!
We hope to fully satisfy you during your next purchase on 1000parfums.ch and send you our best regards!
Chloé Favre
Customer Service
Tel. 022 860 15 15
A
Rating: 1 out of 5
Unacceptable to pay cash on delivery... An invoice at 30 days like the competition is much more pleasant!!!
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Response from 1000parfums.ch
Thank you for your direct approach to express your position regarding our T&Cs that you validated when placing your order! As indicated, payment is made at the time of order. The payment period is set at 7 days for the payment slip. The dialogue and proximity with our customers are part of our priorities. We are therefore pleased to have responded positively to your request for payment upon receipt of your package... Today you mention 30 days! We are therefore extremely surprised by your comment which does not reflect the smooth processing of your order and our responsiveness. You had the choice to stick to your position and cancel your order. Online sales are primarily a relationship of trust between you and us! You maintained your order, we assume a positive point tipped your decision in our favor...
A
Rating: 2 out of 5
Order error on your part...
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Response from 1000parfums.ch
Thank you for your comment which has received our full attention.
Here is the history of your order:
1- Validation: Monday, December 18, 2017 – 14:07
2- Refund: Tuesday, December 19, 2017 – 12:59
3- Cancellation notice: Tuesday, December 19, 2017 – 13:10
Indeed, due to a stock error, the ordered item remained on sale and that is why we were unable to process your order. This event is quite exceptional and we are sorry for any inconvenience that may have resulted. We want to assure you that we are constantly working to improve our service quality and delivery times.
We hope that during your next order, we will fully satisfy you.
See you very soon!
Chloé Favre
Customer Service
Here is the history of your order:
1- Validation: Monday, December 18, 2017 – 14:07
2- Refund: Tuesday, December 19, 2017 – 12:59
3- Cancellation notice: Tuesday, December 19, 2017 – 13:10
Indeed, due to a stock error, the ordered item remained on sale and that is why we were unable to process your order. This event is quite exceptional and we are sorry for any inconvenience that may have resulted. We want to assure you that we are constantly working to improve our service quality and delivery times.
We hope that during your next order, we will fully satisfy you.
See you very soon!
Chloé Favre
Customer Service
A
Rating: 2 out of 5
No tracking of the shipment. High shipping costs
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Response from 1000parfums.ch
Thank you for your comment which has received our full attention. Here is the history of your order: 1- Validation: Monday, December 4, 2017 – 11:20 2- Shipping: Monday, December 4, 2017 – 18:38 3- Shipping notice: Tuesday, December 5, 2017 – 17:41 4- Distribution: Wednesday, December 6, 2017 – 11:48 Our shipping message indicated your package number as well as the delivery method which allowed you to track on https://www.post.ch/fr/particuliers the different stages of our shipment. We chose to ship all our packages in PostPac Economy Signature to ensure reliable distribution, especially in case of loss, damage, or incorrect delivery, within two working days from Monday to Friday. We let you check the prices at the following link: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers The dialogue is the proximity with our customers is one of our priorities, do not hesitate to complete your comment in order to better respond to you. We hope to see you very soon on 1000parfums.ch! Chloé Favre Customer Service
A
Rating: 3 out of 5
Good, but can do better
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Response from 1000parfums.ch
The brand you ordered gives some products wider access through spaces frequented by the general public. However, selective distribution is favored to preserve the brand's image. Our current offer remains exceptional and occasional!
A
Rating: 3 out of 5
before completing the order by payment you could mention 'out of stock' and not after receiving the package. I have the invoice for the product not received but it does not tell me if I will receive it later or if you will refund me which would be normal
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Response from 1000parfums.ch
Dear Sir, You are right we forgot to publish the out of stock notice on your customer access and we sincerely apologize. We are sending you by email the tracking history of your order which will allow you to verify it. As we indicated, our supplier informed us of this supply problem on 11/08/2017. That is why it was available on 1000parfums.ch at the time of your order. This situation is quite exceptional! This item is now in 'coming soon' status. Of course, we also proceeded to refund the amount of CHF 45.00 on the same day. You have certainly been able to verify it in the meantime. We are sincerely sorry for this unfortunate delay and we hope that you will not hold it against us. Do not hesitate to contact us for any further information. Have a pleasant end of the day, Chloé Favre Customer Service
A
Rating: 3 out of 5
I am happy to have received my package, but what would have happened if I hadn't claimed it?
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A
Rating: 2 out of 5
I am not satisfied with the price I paid.
I did not check elsewhere and your prices are actually high!
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I did not check elsewhere and your prices are actually high!
Response from 1000parfums.ch
Dear Madam,
1000parfums.ch offers you a carefully selected catalog of perfumes and cosmetic products.
We have processed and dispatched your order within 48 hours with the utmost care: validated on Tuesday 11/04/2017 at 19:45, it was shipped on Wednesday 12/04/2017. Your package was available at your post office on Friday 14/04/2017.
Regarding the price you mentioned, we would appreciate it if you could provide us with some additional information. Indeed, we noticed that ref. 3613 Rem EDP Vapo 100 ml was offered at the price of CHF 105.60, our price CHF 81.00.
Please do not hesitate to contact us to discuss this further.
We look forward to hearing from you and wish you a pleasant end of the day,
Chloé Favre Customer Service Tel. 022 860 15 15 [email protected]
1000parfums.ch offers you a carefully selected catalog of perfumes and cosmetic products.
We have processed and dispatched your order within 48 hours with the utmost care: validated on Tuesday 11/04/2017 at 19:45, it was shipped on Wednesday 12/04/2017. Your package was available at your post office on Friday 14/04/2017.
Regarding the price you mentioned, we would appreciate it if you could provide us with some additional information. Indeed, we noticed that ref. 3613 Rem EDP Vapo 100 ml was offered at the price of CHF 105.60, our price CHF 81.00.
Please do not hesitate to contact us to discuss this further.
We look forward to hearing from you and wish you a pleasant end of the day,
Chloé Favre Customer Service Tel. 022 860 15 15 [email protected]
A
Rating: 3 out of 5
On some products the ml is not specified so disappointed upon receiving my order
Translated reviews
Response from 1000parfums.ch
Dear Madam,
Your communication has caught our full attention.
We are sincerely sorry that the set ref. 3634 Versace for Men, 3 Piece Set, does not meet your expectations. However, as you can see on 1000parfums.ch, the product description is clearly specified - Eau de Toilette Vapo 5 ml + Shower Gel 24 ml + After Shave Balm 24 ml as well as a short presentation, the notes and the creation date of the perfume - follow the link: http://www.1000parfums.ch/fr/versace-pour-homme-6988.html
You also have additional information indicating the article reference, the category (catalog), the olfactory family, and the % discount compared to the average public price observed. The same applies to our entire catalog.
The received set is indeed in accordance with the product sheet and its photo.
Please do not hesitate to contact us for further information.
Chlo Favre Customer Service
Your communication has caught our full attention.
We are sincerely sorry that the set ref. 3634 Versace for Men, 3 Piece Set, does not meet your expectations. However, as you can see on 1000parfums.ch, the product description is clearly specified - Eau de Toilette Vapo 5 ml + Shower Gel 24 ml + After Shave Balm 24 ml as well as a short presentation, the notes and the creation date of the perfume - follow the link: http://www.1000parfums.ch/fr/versace-pour-homme-6988.html
You also have additional information indicating the article reference, the category (catalog), the olfactory family, and the % discount compared to the average public price observed. The same applies to our entire catalog.
The received set is indeed in accordance with the product sheet and its photo.
Please do not hesitate to contact us for further information.
Chlo Favre Customer Service