Customer reviews of 1000parfums.ch

Thank you for your comment.
Indeed, the shipping and packaging fees are CHF 9.00 via La Poste PostPac Economy Signature.
From CHF 200.00, they are free. We invite you to consult our T&Cs.
We strive to offer the best prices for our entire catalog and work constantly to improve our service and punctuality.
We hope to see you very soon on 1000parfums.ch and to give you complete satisfaction.

The brand you ordered gives some products wider access through spaces frequented by the general public. However, selective distribution is favored to preserve the brand's image. Our current offer remains exceptional and occasional!

Dear Sir, You are right we forgot to publish the out of stock notice on your customer access and we sincerely apologize. We are sending you by email the tracking history of your order which will allow you to verify it. As we indicated, our supplier informed us of this supply problem on 11/08/2017. That is why it was available on 1000parfums.ch at the time of your order. This situation is quite exceptional! This item is now in 'coming soon' status. Of course, we also proceeded to refund the amount of CHF 45.00 on the same day. You have certainly been able to verify it in the meantime. We are sincerely sorry for this unfortunate delay and we hope that you will not hold it against us. Do not hesitate to contact us for any further information. Have a pleasant end of the day, Chloé Favre Customer Service

Hello and thank you for your comment.
We are sorry for the problem encountered during your purchase.
To enhance the security of your online purchases, 1000parfums.ch has implemented 3D Secure payment.
This is an additional security device dedicated to online transactions by credit card.
“Verified by Visa” and “MasterCard SecureCode”, also called 3D Secure, are devices introduced by card issuers to combat fraud.
To shop on 1000parfums.ch, you must be registered for the 3D Secure program with your credit card issuing institution.
How 3D Secure works
During the first online purchase following your registration, a new window opens at the time of the payment procedure.
The security message you have chosen appears and you are asked to enter your personal password to identify yourself.
To register for 3D Secure
You will be automatically invited during your first purchase on an online store using 3D Secure.
For registration, you need your credit or prepaid card as well as your card account number.
The authentication procedure
Step 1: Make your purchases
Step 2: After validating your banking details on the PostFinance payment platform, you are transferred to your bank's site.
In the 3D Secure window that appears, the authentication procedure to follow is specific to each bank. Enter your password known only to you.
Step 3: You are redirected to the PostFinance platform to finalize and validate your order.
You will receive your order confirmation by email.
We hope this additional information will be useful to you.
See you soon,
Chloé Favre Customer Service