Customer reviews of 1000parfums.ch

Fast and efficient

Thank you for taking the time to give us your feedback following your order on 1000parfums.ch. Customer satisfaction is our priority and we always care to know your impressions. Upon validation of the shipment, you were notified by an email of the departure of your package: Monday, June 24 at 10:57. It probably arrived in your junk/spam messages, we invite you to check them regularly. This is a first order, your security system triggered the anti-spam filter. Furthermore, on your customer account, under shipment, the package number is indicated, allowing you to track the shipment. Although we do everything to ensure that our packages leave our depot well packaged, with contents well secured and cushioned to minimize movement, packages are subject to multiple handling, jolts, pressure, friction, and shocks during the various stages of transport by La Poste. It seems that the problem is minor, however, do not hesitate to inform us of such an event as soon as you receive your package. We will proceed with a refund for this unfortunate inconvenience to your credit card. Hoping to see you again soon for a new simple and pleasant customer experience, we wish you a great summer! Chloé Favre Customer Service

Thank you for taking the time to give us your feedback following your order on 1000parfums.ch. Customer satisfaction is our priority and we always care to know your impressions. Upon validation of your order and shipment, you were notified by an email of the confirmation on Wednesday, June 26 at 09:46 and of the departure of your package on Thursday, June 27 at 15:42. They probably arrived in your junk/spam messages, we invite you to check them regularly. This is a first order, your security system triggered the anti-spam filter. Furthermore, on your customer account, under shipment, the package number is indicated, allowing you to track the shipment. Do not hesitate to contact us by phone if you encounter a problem again during the ordering process. The reasons are mainly: browser security settings or slow or intermittent internet connection due to a client-server issue. Hoping to see you again soon for a simple and pleasant customer experience, we wish you a great summer! Chloé Favre Customer Service

Thank you for taking the time to give us your feedback following your order on 1000parfums.ch. We have received your feedback and we are delighted! Customer satisfaction is our priority and we always care to know your impressions. See you soon on 1000parfums.ch! Chloé Favre Customer Service

Thank you for taking the time to give us your feedback following your order on 1000parfums.ch. Customer satisfaction is our priority and we always care to know your impressions. In our business sector, exclusive e-commerce sales, we have not received samples from brands for several years. Only physical stores offer them, but the prices of perfumes are higher. We are sorry we cannot meet your request. See you soon on 1000parfums.ch!

Thank you for your communication. Validated Wednesday, May 15, your order was processed and shipped Thursday, May 16, and considering a long weekend, the delivery time from La Poste was indeed longer. This is a completely exceptional situation and we apologize. Do not hesitate to contact us for any urgent request, we gladly ship packages priority without additional charges. Hoping to see you very soon on 1000parfums.ch, we thank you for your understanding and send you our best regards, Chloé Favre Customer Service

Thank you for your message, which we acknowledge. Please provide us with all further information so that we can address your comment specifically. We look forward to your response in this matter and ask you to excuse the inconvenience caused. In the meantime, we wish you a nice day. Chloé Favre Customer Service

Dear Sir, Here is the response to your email from Friday 23/02/2024 received in the afternoon in which you briefly expressed your disappointment regarding the quality of the perfume you recently received: Wednesday 21/02/2024 - reference 3668 - Jean-Paul Gaultier - EDT Intense 125 ml. We regret the inconveniences experienced and ask you to accept our sincere apologies for this situation. In accordance with our General Terms and Conditions of Sale article 16 - Customer Service and our presentation Who are we? our offices are open from Monday to Friday from 09:00 to 17:00. At this stage, here is what we can tell you about this bottle: it was delivered to our warehouse at the beginning of December 2023 directly from our supplier, official distributor Jean-Paul Gaultier, the items that are still for sale on 1000parfums.ch all belong to the same batch, this is the only remark received to date regarding this reference. The batch number allows us to determine the production date by the brand: 2023/08/04, the bottle is therefore 6 months and 22 days old today. The shelf life of perfumes depends on a period after opening and a production date. The estimated usage duration for alcohol-based products is up to 5 years and often longer. On the other hand, a hermetically sealed perfume can retain its scent and potency for years. However, the color of the perfume changes. It should not be concluded that its fragrance is disturbed: the perfume continues to live as its raw material always evolves. The perfumeries you have already contacted could provide you with these initial elements... The very stable environment of our warehouse is perfectly suited for storing our merchandise as the temperature and lighting are controlled. Given the information provided, it is impossible for us to determine with certainty the origin of this type of incident which remains quite exceptional. During the bottling of the bottle, was the cap improperly closed or was the safety closure of the sprayer not airtight which led to oxidation of the perfume juice? The liquid becomes darker and cloudy and the scent also alters, losing its fragrance and giving off a more alcoholic aroma. To perform a control of the bottle, you will find attached a return slip as well as a barcode for shipping, allowing you to return the perfume in its original packaging. We invite you to reuse the cardboard received and complete if necessary the padding so that the bottle reaches us in perfect condition. Upon receipt of the bottle, our team will carry out a first inspection and if necessary it will be forwarded to the brand's control service. In this case, it will take about fifteen days before we can communicate the conclusions of the various parties involved. Of course, if the problem is confirmed we will proceed with the replacement at no additional cost. We sincerely apologize for this unfortunate setback and any inconveniences that may have arisen from it. Awaiting your prompt news, we send you our best regards, Chloé Favre Customer Service

Thank you very much for your message. According to our general terms and conditions, the payment method by invoice is always offered. Payment is made upon ordering. The payment period is 7 working days after receipt of the order confirmation. The payment method TWINT is now available. Thank you very much for your purchase! See you soon! Chloé Favre Customer Service