1000parfums.ch consistently delivers fast and reliable service, with many reviews highlighting on-time delivery, immediate shipment, and perfectly packaged merchandise. Customers appreciate the smooth and simple ordering process, clear product descriptions, and fast, efficient service that keeps prices attractive and promotions fair. The store earns praise for staying true to orders and providing a wide range of products, with several notes of confidence in product quality and long-standing satisfaction. Overall, shoppers report punctuality, smooth interactions, and dependable fulfillment as key strengths.
Easy to use. That said, several products are missing like 'Serge Lutens' and bottles like 'Midnight Rose' have small capacities. Large bottles are not available. For delivery, everything is fine, plus the packaging is anonymous which is very convenient if it concerns a birthday and you are not there to receive it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2022
Order delivered on time. I would have liked to receive some samples
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2022
Ordering was simple and quick
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/06/2022
Disappointed with the delivery, I've been using the perfume for 16 years and what you delivered is not it!!!!!!
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Response from 1000parfums.ch
Thank you very much for your communication, and your direct approach to express your disappointment. We fully understand your frustration and are sincerely sorry for this completely exceptional situation. As indicated on 1000parfums.ch, we guarantee the authenticity of our branded perfumes which are delivered in their original packaging directly from our supplier, the official distributor of the brand. Do you have doubts about the quality of the perfume you have been using for a short time? Please do not hesitate to contact us to share your observations and feelings: signs of alteration, change of smell, color of the juice... To make the most of your perfume in summer, it is important to apply it differently, especially due to the high heat that has persisted for several weeks. Please communicate the lot number, composed of seven digits and letters, that you will find under the packaging and the bottle. At this stage, it is difficult for us to take a position. Consequently, we look forward to hearing from you very soon! Chloé Favre Customer Service [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2022
Free shipping from 100 fr but that's not the case
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Response from 1000parfums.ch
Thank you for your communication. After verification, I confirm that your order has been validated with shipping costs, indeed. According to our T&Cs, shipping costs are free from CHF 90.00. When validating your order at the Delivery Method step, two options are proposed and you validated the one with shipping costs up to CHF 90.00 which adds the amount to your cart. Of course, we have just processed the refund on your PostCard. Please do not hesitate to contact us during your next purchase if you need further information. It is with pleasure that we will finalize your order together. Sincerely sorry for this situation and see you very soon on 1000parfums.ch! Chloé Favre Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2022
Because I couldn't order the desired products, unavailable, and had to settle for what was available.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
Good and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2022
Nice discovery, easy to use and order. Fast delivery, perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Pleasant site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2022
Very very disappointed, I received a package today (order placed on April 13, so 12 days ago) that does not contain the ordered product!! I received 'Young Man'!
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Response from 1000parfums.ch
Your direct approach to us to express the problems encountered during the processing of your order is perfectly legitimate. We sincerely apologize for any inconvenience that may have arisen. 1- The shipment: your order from Wednesday, April 13, 2022, at 4:29 PM was recorded and shipped on Thursday, April 14, 2022. According to our General Terms and Conditions of Sale, orders placed from Monday to Thursday after 12:00 PM will be shipped the next day. Orders placed on Friday after 12:00 PM will be processed and shipped on Monday. The delivery time is estimated at 2 working days. No package is delivered by Swiss Post on Saturdays, Sundays, and public holidays. The Easter weekend extended the processing of the shipment by La Poste. However, we note an abnormal blockage of your package from April 20 to April 23 on the platform of 8920 Urdorf Paketzentrum. Distribution occurred on Monday, April 25, 2022. We are refunding the shipping and packaging fees and opening a claim with La Poste. 2- For 1000parfums.ch, we indeed regret a reference error. The addressed perfume was subject to confusion within our shipping service. An exceptional incident that, combined with the shipping delay, made this first experience an unpleasant moment... We are sincerely sorry for this oversight. Of course, we are taking the necessary steps to ensure that you are delivered as soon as possible the originally ordered perfume and we are making a commercial gesture. We will contact you directly for the follow-up of your case. Best regards, Chloé Favre Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2022
I am positively surprised how quickly the ordered products arrived at my place, that was very good! Unfortunately, the delivery status and tracking cannot be followed more accurately (post-tracking), I would have liked to be present at the delivery time (this information was missing!)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2022
Convenient, fast, unbeatable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2022
all good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2022
prompt delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2022
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2022
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2022
Completely satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2022
Order delivered quickly, great and thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2022
Quick order, competitive prices, neat packaging and fast delivery. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2022
Excellent quality - price. Fast delivery and reliable product.
Too bad there are no samples in the shipping box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2022
Delivery too slow.
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Response from 1000parfums.ch
Thank you for your comment. All our packages are shipped via PostPac Economy Signature. Delivery usually occurs within 2 working days, from Monday to Friday. Your order was validated at 11:44 on Friday 18/02/2022 and was processed and shipped on Monday 21/02/2022. You received your package on Wednesday 23/02/2022 at 09:41. However, you are right that if the processing had occurred on the same day, you would have received the order on Tuesday 22/02/2022! The order has certainly been delayed in our management system. According to our terms and conditions, orders that arrive after 12:00 are processed on Monday... Please be assured that we are constantly working to improve our service, and we apologize for any inconvenience. Hoping that your next order on 1000parfums.ch will fully satisfy you, we send you our best regards. Chloé Favre Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2022
Fast delivery, too bad the shipping costs are high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
For the second time I had to call to have the shipping fees removed as the order amount was sufficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2022
I found the desired item, or a replacement for the unavailable perfume, after a relatively short time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2022
Thank you for the quality of your service. As I mentioned, I unfortunately could not place my order on your site, despite several attempts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2021
Fast shipping, although the Post lost the package. Luckily it was registered, but I wasted time explaining myself to the Post.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2021
Delivery fast and uncomplicated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
Good order tracking and fast delivery. The only downside is the delivery against signature. Priority mail would be sufficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2021
very well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Order received very quickly. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
Can you certify that this is indeed the original perfume?
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Response from 1000parfums.ch
We take good note of your request.
For over 10 years, the online perfumery 1000parfums.ch, Swiss e-shop, located in the Geneva region, offers a wide selection of authentic perfumes, cosmetic products, hair care, makeup, beauty accessories, and an anti-aging & weight loss device. We guarantee that all our products are from reputable brands.
Dialogue and proximity with our customers are part of our priorities. Do not hesitate to contact us for any further questions.
We hope to see you very soon on 1000parfums.ch!
Chloé Favre
Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Impeccable service and very fast thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2021
Delivery received quickly. I regret that there are no samples in the package, it's always nice to receive some!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
Debit in Euro, when the invoice is in CHF. I do not find this correct. The invoice should have mentioned that the debit is made in Euro, or that the amount of the item should be mentioned in Euro, we are in Switzerland, and our currency is the Swiss Franc and not the Euro.
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Response from 1000parfums.ch
Thank you for your communication and your direct approach to express your situation regarding the debit in EUR! According to our General Terms and Conditions of Sale, the prices of 1000parfums.ch are understood net in Swiss Francs (CHF) including VAT. Your order confirmation is in CHF as well as the transaction by PostFinance E-Finance, just like the payment we received. I invite you to contact your bank for clarification. Did you place an order on another site that misled you? Please know that for over 10 years, our site 1000parfums, Swiss e-shop, has been doing everything possible to ensure that our customers are completely satisfied with our service. Of course, we remain at your disposal for any further information. Looking forward to hearing from you, we send you our best regards, Chloé Favre, Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
Everything went perfectly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
ok ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2021
Fast delivery. Missed an email announcing the delivery. I was worried about not having any news and thought there was a delay. Which was not the case.-
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Response from 1000parfums.ch
Thank you for your communication and the trust you place in us! When your package leaves our warehouse, you receive a shipping notice by email. It was sent on 17/11/2021 at 12:22. Perhaps it is in your spam/junk messages? To check the status of your order, you can also log into your customer account. A successful delivery is a fast delivery! That is why we do everything to ensure your complete satisfaction with both the timing, delivery conditions, and their costs. Do not hesitate to contact us for any further information, we will be happy to answer your questions. See you soon on 1000parfums.ch! Chloé Favre Customer Service
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