Customer reviews of 1000parfums.ch

Thank you for your message which we take note of. After verification, here are the details of the processing of your order: - Wed. 27/10/2021 - Validation of your order with the payment method invoice, - Fri. 12/11/2021 - Receipt of your payment and shipment of your order, - Tue. 16/11/2021 - You are notified for the collection of your package at the post office, - Wed. 17/11/2021 - Your package is distributed at the counter. According to our General Terms and Conditions of Sale: - payment is made at the time of order. You opted for payment by invoice, in this case, the products are shipped only after receipt of payment. - the delivery time is generally 2 working days after receipt of payment. - shipments are sent in PostPac Economy signature parcels. Delivery occurs within two working days. Packages are not processed on Saturdays by La Poste. In case of the client's absence, La Poste delivers a notice of passage in their mailbox. The delivered package is available at their post office for 7 working days. The client can request La Poste for a second presentation within 6 working days. We do everything possible to ensure that you are completely satisfied with the delivery time, delivery conditions, and their costs. I invite you to choose another payment method or make an e-banking for your next order. We will send you a discount voucher corresponding to our current offer. Do not hesitate to contact us for any further information. Best regards, Chloé Favre Customer Service

Thank you for your feedback which we take very seriously. Your order was indeed validated 10 days before the end of our autumn promotion. Our flyer also thanked you for your purchase... Throughout the year, we offer additional discounts that are all subject to a validity date. It is therefore with pleasure that we send you by mail the new offer that has just started. You can also follow us through our newsletters and social networks that announce current offers. Soon, the Black Friday Week will start on 1000parfums.ch with a selection of products. Every year your birthday is celebrated at 1000parfum.ch! A personal message is addressed to you. According to our General Terms and Conditions of Sale, all our shipments are sent via PostPac Economy Signature. The signature ensures that your package is delivered to you in person. With this shipping method, loss, theft, damage, etc. will be borne by Swiss Post. You can also request a second presentation at your convenience. Upon simple request, your package can be sent without a signature. In this case, loss, theft, damage, etc. are at your expense. If you encounter a problem with La Poste, I invite you to contact them and check in with them. Dialogue and proximity with our customers are part of our priorities. Please know that we do everything to ensure your complete satisfaction. Do not hesitate to contact us for any further questions, navigation on 1000parfums.ch, security system for 3D payment... Best regards, Chloé Favre Customer Service

Thank you for your message. To guarantee the security of your credit card payment, www.1000parfums.ch has integrated 3-D Secure. This security standard provides additional protection against fraudulent use of your credit card. The new procedure is even more practical and secure for confirming your online purchases with a credit card. We will inform you by email. You started to place an order. This payment failed. The second payment attempt was successful. If you encountered a problem in our shop, please do not hesitate to let us know. The most common problems: browser security parameters, slowed down or interrupted internet connection due to a server problem on the customer side. Thank you for your trust and we apologize for the inconvenience. We hope to welcome you back to 1000parfums.ch soon! Chloé Favre Customer Service

Thank you for your comments. We understand your frustration. We usually respond to customer inquiries within 48 hours. Dialogue and closeness to our customers are our priorities. Although we regularly check the spam folder, it is likely that your request was accidentally deleted. On some days, spam is unfortunately very numerous... Our tip: To be informed about the availability of a product on 1000parfums, you can receive a notification. Every product that is out of stock offers this option. The delivery times of some brands can be long, and we buy when the prices are attractive. We are continuously working to provide you with impeccable service quality. We apologize for this inconvenience. As you can see, we have a quality service appreciated by our customers. We hope that you will continue to trust us. Chloé Favre Customer Service

Thank you very much for your communication. Garancia is indeed a recognized and appreciated brand by many users for the quality and performance of its range.
I just replicated your order exactly and I encountered no problems when selecting each of the products. What support did you use to place the order? I await your detailed feedback to pass on to our IT department. See you soon and have a great day,
Chloé Favre
Customer Service

Thank you very much for your communication.
Your order validated on Wednesday 01/09/21 at 09:44 was processed and shipped the same day as a priority. According to our T&Cs, all our shipments are sent with a signature, unless expressly requested by the customer.
The distribution by La Poste took place on Thursday 02/09/2021 at 12:35.
You were absent, so the postman notified you to pick up your package at your post office or request a second delivery.
You picked up your order on 03/09/21 at 17:07 at the counter of your post office.
I invite you to check the tracking of your package to verify our information. The shipping time is indeed compliant. Do not hesitate to contact us for any further information.
Have a great day and see you soon on 1000parfums.ch!
Chloé Favre
Customer Service

Your message has caught our full attention. According to our General Terms and Conditions of Sale, payment is indeed made at the time of ordering. In the case of payment by invoice, you have 7 working days. Upon simple request, we generally grant a 30-day period. The management of customer defaults weighs heavily on a company: loss of time, frustrations,... Due to some setbacks, we have adopted certain good practices to avoid these inconveniences. Thank you for your understanding. Do not hesitate to contact us for your next order!

Thank you for your communication.
According to our T&Cs, payment is made at the time of order. Although dialogue and proximity with our customers are among our priorities, we regrettably had some unpaid invoices in 2020... However, if you regularly order from 1000parfums.ch, upon simple request we will gladly process your order with payment upon receipt of the package. See you soon!
Chloé Favre / Customer service

Thank you for your comment which we take note of. Our catalog will evolve very soon with an expanded offer that we hope will meet your expectations. Well-being and visual comfort are indeed important on a site. A simple, more streamlined graphic charter is currently under study.
See you soon on 1000parfums.ch!