Customer reviews of 1000parfums.ch

4,9 /5

Based on 4 514 published reviews

5 4 003 89% 4 420 9% 3 51 1% 2 16 0% 1 24 1%

Summary of reviews

1000parfums.ch consistently delivers fast and reliable service, with many reviews highlighting on-time delivery, immediate shipment, and perfectly packaged merchandise. Customers appreciate the smooth and simple ordering process, clear product descriptions, and fast, efficient service that keeps prices attractive and promotions fair. The store earns praise for staying true to orders and providing a wide range of products, with several notes of confidence in product quality and long-standing satisfaction. Overall, shoppers report punctuality, smooth interactions, and dependable fulfillment as key strengths.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 29/06/2019 à 18h07 following a purchase from 20/06/2019

Nothing to complain about

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Acheteur Vérifié

Published on 29/06/2019 à 13h55 following a purchase from 22/06/2019

Fast delivery. No shipping costs. Great

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Acheteur Vérifié

Published on 27/06/2019 à 12h23 following a purchase from 24/05/2019

The perfume bottle was broken and a third of the product was lost, I had to return the package and I still have not been refunded and the product has not been replaced

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Response from 1000parfums.ch Published on 04/07/2019

Madam,
Following our various exchanges, and your direct approach to us to express your dissatisfaction, we are pleased to inform you that our supplier has proceeded to exchange the bottle ref. 3158 Reminiscence - Rem - 20 ml which was cracked.
It is always difficult to determine with certainty the origin of this type of incident which remains quite exceptional: shock during various transports, a defect in the bottle, a problem during the filling of the bottle, ...
For the sake of clarity and commercial seriousness, let us review the different stages of the processing of this file:
Friday 31.05.2019: Announcement of the problem you noticed upon receipt
Monday 03.06.2019: 1000parfums.ch acknowledges receipt and responds to your message, sending a return form and a La Poste barcode for the reshipment of the bottle
Thursday 13.06.2019: You drop off the package at La Poste
Monday 17.06.2019: 1000parfums.ch receives your package
Tuesday 18.06.2019: 1000parfums.ch informs the brand distributor of the problem encountered with the bottle
Thursday 20.06.2019: The distributor agrees to process our request
Monday 24.06.2019: Receipt by the distributor of the damaged bottle and expertise
Thursday 27.06.2019: Follow-up from you and immediate response from 1000parfums.ch. At the same time, acceptance by the distributor to replace the bottle.
Monday 01.07.2019: Sending by the distributor of a new package
Wednesday 03.07.2019: Receipt of the distributor's shipment
Thursday 04.07.2019: 1000parfums.ch reships the bottle to you.
As we indicated, the processing time of about 15 days is quite standard in this type of procedure. However, between your announcement and the receipt of your package, 18 days have passed!
We reaffirm that dialogue and proximity with our customers are part of our priorities.
Awaiting your confirmation of receipt in perfect condition of this bottle, we send you our cordial greetings,
Chloé Favre
Customer Service

Acheteur Vérifié

Published on 26/06/2019 à 21h16 following a purchase from 19/06/2019

Product as described, delivery time longer than stated on the site

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Response from 1000parfums.ch Published on 08/07/2019

Thank you for your comment. After verification, the delivery time by La Poste is indeed compliant. All our packages are shipped in PostPac Economy Signature. Delivery usually occurs within 2 business days, from Monday to Friday. Your payment was credited to our account on Thursday 20/06/2019 and we proceeded with the shipment the same day. Packages are handled by La Poste around 3:30 PM. Delivery occurred on Monday 24/06/2019 at 11:10 AM. As a reminder, there is no delivery on Saturday. Therefore, a deposit on Thursday is delivered on Monday, which is 48 hours (2 business days) see the "Our advantages" section Fast delivery in 2 to 4 business days. Do not hesitate to contact us for further information. Have a great day and see you soon on 1000parfums.ch! Chloé Favre Customer Service

Acheteur Vérifié

Published on 25/06/2019 à 17h29 following a purchase from 14/06/2019

Good

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Acheteur Vérifié

Published on 25/06/2019 à 15h59 following a purchase from 19/06/2019

Clear, efficient, fast

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Acheteur Vérifié

Published on 25/06/2019 à 14h13 following a purchase from 20/06/2019

Item available, competitive price, quick confirmation and delivery

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Acheteur Vérifié

Published on 25/06/2019 à 13h20 following a purchase from 10/06/2019

Correct service, fast shipping

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Acheteur Vérifié

Published on 25/06/2019 à 12h33 following a purchase from 20/06/2019

Everything great, thank you very much

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Acheteur Vérifié

Published on 24/06/2019 à 13h20 following a purchase from 18/06/2019

Unbeatable prices and fast service

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Acheteur Vérifié

Published on 23/06/2019 à 23h05 following a purchase from 08/06/2019

Easy orders and fast deliveries.

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Acheteur Vérifié

Published on 22/06/2019 à 22h54 following a purchase from 14/06/2019

perfect

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Acheteur Vérifié

Published on 22/06/2019 à 13h34 following a purchase from 16/06/2019

Site where you can surf with ease

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Acheteur Vérifié

Published on 22/06/2019 à 13h28 following a purchase from 17/06/2019

very good and reliable

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Acheteur Vérifié

Published on 22/06/2019 à 13h19 following a purchase from 17/06/2019

Very fast delivery! Here's a fragrance that smells mega good!

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Acheteur Vérifié

Published on 18/06/2019 à 21h53 following a purchase from 12/06/2019

I am very happy to have found you!

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Acheteur Vérifié

Published on 17/06/2019 à 18h32 following a purchase from 11/06/2019

Perfect! I recommend!

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Acheteur Vérifié

Published on 16/06/2019 à 16h55 following a purchase from 10/06/2019

Good address, efficient, and good price

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Acheteur Vérifié

Published on 16/06/2019 à 14h38 following a purchase from 10/06/2019

I am really satisfied with the service. My product was delivered very quickly.

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Acheteur Vérifié

Published on 16/06/2019 à 14h07 following a purchase from 11/06/2019

Very reliable site, I recommend it

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Acheteur Vérifié

Published on 16/06/2019 à 13h58 following a purchase from 10/06/2019

very large selection and good prices

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Acheteur Vérifié

Published on 16/06/2019 à 13h47 following a purchase from 11/06/2019

As simple. Fast delivery.

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Acheteur Vérifié

Published on 16/06/2019 à 12h06 following a purchase from 14/05/2019

Fast shipping, everything is perfect!

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Acheteur Vérifié

Published on 15/06/2019 à 10h00 following a purchase from 06/06/2019

As with every order, super service.

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Acheteur Vérifié

Published on 12/06/2019 à 14h55 following a purchase from 06/06/2019

On point and fast delivery

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Acheteur Vérifié

Published on 12/06/2019 à 14h03 following a purchase from 06/06/2019

Average ++

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Acheteur Vérifié

Published on 12/06/2019 à 10h52 following a purchase from 05/06/2019

The best quality and price

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Acheteur Vérifié

Published on 11/06/2019 à 21h49 following a purchase from 29/05/2019

Perfect

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Acheteur Vérifié

Published on 11/06/2019 à 18h33 following a purchase from 05/06/2019

The perfume was delivered to me quickly, it's perfect.

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Acheteur Vérifié

Published on 11/06/2019 à 12h57 following a purchase from 05/06/2019

Very good, fast shipping

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Acheteur Vérifié

Published on 10/06/2019 à 19h45 following a purchase from 01/06/2019

First order, no issues, fast delivery, product compliant.

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Acheteur Vérifié

Published on 10/06/2019 à 17h08 following a purchase from 04/06/2019

Order delivered in 48 hours, perfect, I recommend.

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Acheteur Vérifié

Published on 09/06/2019 à 07h05 following a purchase from 02/06/2019

Very fast transaction and delivery, top price

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Acheteur Vérifié

Published on 08/06/2019 à 14h13 following a purchase from 01/06/2019

Super fast, well done!

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Acheteur Vérifié

Published on 08/06/2019 à 12h22 following a purchase from 03/06/2019

Everything worked excellently

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Acheteur Vérifié

Published on 03/06/2019 à 13h35 following a purchase from 27/05/2019

Attractive prices, significant discounts, very fast delivery times.

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Acheteur Vérifié

Published on 03/06/2019 à 09h04 following a purchase from 23/05/2019

very good

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Acheteur Vérifié

Published on 02/06/2019 à 19h52 following a purchase from 26/05/2019

Simple search

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Acheteur Vérifié

Published on 01/06/2019 à 16h41 following a purchase from 26/05/2019

Very good compliance

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Acheteur Vérifié

Published on 01/06/2019 à 15h33 following a purchase from 26/05/2019

Excellent and highly recommendable.

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