Customer reviews of 1000parfums.ch

Thank you for your brief communication. Your email dated 19/12/2022 informs us that the Aqua Allegoria refill from Guerlain, which you just purchased, cannot be used with your old bottle that is not refillable. Indeed, the 200 ml refill allows for an extended use of the new Aqua Allegoria bottle. The spray nozzle unscrews manually to refill the bottle easily, benefiting from a drip-free system. It cannot be used alone and is only compatible with the 125 ml and 75 ml refillable bottles. Eco-refills are booming in the perfume and cosmetics industry. All brands are reviewing their packaging. We sincerely apologize for this situation, and we understand your disappointment. However, you must acquire a refillable bottle to use the refill... We remain at your disposal for any further information. Chloé Favre Customer Service

Thank you for your message. For several months, all brands have had very long production times due to supply shortages of bottles and sprays. This situation is complex to handle and is expected to last until the first quarter of 2023. We thank you for your understanding and apologize for the inconvenience. Best regards, Chloé Favre Customer Service

Thank you for your direct approach to express your dissatisfaction! However, could you please indicate the nature of the problem encountered? We have not received any complaint from you to date. Dialogue and proximity with our customers are part of our priorities. We look forward to hearing from you soon. Chloé Favre Customer Service

Dear Madam,
Your message of 23/04/2021 informs us of the problem you are experiencing with one of the products you recently received.
We sincerely apologize for this unfortunate setback. This is an incident that remains quite exceptional.
We have immediately proceeded with its replacement. The package has been sent by La Poste in PostPac Priority. It has just been delivered to the annex compartment of your mailbox.
Please confirm that everything is in order.
We look forward to hearing from you and send our best regards.
See you soon on 1000parfums.ch !
Chloé Favre
Customer Service

Thank you for your message. We have just sent you order No. 300007133, which you validated on 08.05.2020. As you will see, the reference number 4622 corresponds well to the perfume bottle 'First' Van Cleef & Arpels. For your information: The brand Van Cleef & Arpels discontinued the production of the reference 'Gem' a few months ago. Consequently, this item has not been available on 1000 parfums.ch since 2019! According to our general sales conditions, you have a right of return (see Article 10). Do you have any questions? Contact us by email! We will be happy to respond to you as soon as possible. Best regards, Chloé Favre Customer Service

Dear Sir,
Thank you very much for returning the perfume that we mistakenly sent to you.
Your order was indeed confused during processing by our shipping service and was mistakenly delivered to your address. We sincerely apologize for this oversight and the inconveniences that may have resulted. This incident is quite exceptional and does not reflect the level of quality we wish to offer you. Of course, we are doing everything possible to ensure that this does not happen again.
We offer you a 5% discount voucher, the details of which have been sent to you by email.
Hoping that your next purchase on 1000parfums.ch will fully satisfy you, we send you our best regards.
Have a nice day and a good end of the year 2019!
Chloé Favre
Customer Service

Dear Madam,
We acknowledge receipt of the PUPA products ref. 4145 - Super Intensive Bronzing Cream SPF30 that you returned.
You are right, the merchandise was confused within our shipping service.
We regret the inconveniences caused and ask you to accept our sincere apologies for our delivery error.
Information taken from our supplier, the official distributor of the PUPA brand, we were informed quite late that ref. 4183 - Super Invisible Bronzing Spray SPF30 is no longer offered currently in Switzerland. It is still available on the official PUPA website. We do not have, to date, more information, we will get back to you as soon as possible.
Only SPF15 (ref. 4182) and 6 (ref. 4181) are still available at the price of CHF 22.00 as well.
If you wish to modify your order, please do not hesitate to communicate the replacement reference to us.
If however this proposal does not meet your expectations, we will immediately proceed to refund your order to your PayPal account.
You will also need to provide us with your bank details in order to transfer the shipping costs of CHF 11.00 paid for the return of the merchandise.
We reiterate our sincere apologies for this situation which remains exceptional and thank you for your understanding.
The exchange has occurred in the meantime and as you indicate, a mistake can indeed happen! However, we are doing everything possible to ensure that this problem does not recur...
See you very soon on 1000parfums.ch!
Chloé Favre

Dear Madam,
Thank you very much for your comment and your direct approach to us to express your disappointment regarding the delivery time of your package.
Here is the history of your order:
1- Validation – Wednesday, September 12, 2018 – 22:26
2- Handled by La Poste – Thursday, September 13, 2018 – around 15:45
3- Notified for pickup due to your absence: Monday, September 17, 2018 – 10:22
4- Distribution at the counter - Tuesday, September 18, 2018 – 17:26 – Compliant delay
We remind you of our General Terms and Conditions of Sale that you accepted: https://www.1000parfums.ch/fr/conditions-generales-de-vente/
particularly article 8 – Delivery time: “Unless otherwise specified at the time of order validation, the delivery time is generally 2 working days after receipt of payment. Orders placed from Monday to Thursday after 3:00 PM will be shipped the following day. Orders placed on Friday after 3:00 PM will be processed and shipped on Monday.”
We have chosen to ship all our packages via PostPac Economy Signature to ensure reliable delivery, especially in case of loss, damage, or incorrect delivery. As indicated in our advantages, delivery occurs in 2 to 4 working days. We also remind you that La Poste does not deliver packages on Saturdays: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers
Dialogue and proximity with our customers are among our priorities, and we want to assure you that we are constantly working for quality service in compliance with the GTC.
Wishing that your next order gives you complete satisfaction, we send our best regards.
Chloé Favre
Customer Service

Dear Customer,
Thank you for your message.
The Post delivers your packages throughout Switzerland affordably, safely, and reliably – from Monday to Friday until the next working day:
Package drop-off Monday – Delivery Thursday.
Attached you will find the results of the 'EasyTrack' from The Post: https://service.post.ch/EasyTrack/submitParcelData.do?lang=en&fromSearch=&formattedParcelCodes=99.60.023048.00020777
Orders placed on Friday after 3:00 PM will be processed and shipped on Monday. The shipments are transported by PostPac Economy Signature from the Swiss Post. Brand Avenue SA cannot be held responsible for a delivery problem after handing over the package to the Post:
Sat 23.06.2018 – 17:58 - Confirmation of your order
Mon 25.06.2018 – 15:45 - Package processing in our offices at La Poste
Tue 26.06.2018 – 11:30 – Shipment was sorted and forwarded
Tue 26.06.2018 – 16:35 - Shipment was sorted for delivery
Thu 28.06.2018 – 09:25 - Delivered by
The distribution of the package should have taken place on Wednesday 27.06.2018.
We apologize for the inconvenience. During the summer holidays, La Poste sometimes encounters delays in distribution. However, the service remains good.
We thank you for your understanding and wish you a pleasant day.
Chloé Favre
Customer Service

Thank you for your comment!
Indeed, as we indicated in our message of 22/02/2018, we made a mistake when processing your order validated on 20.02.2018 - 15:16.
Consequently, you received two packages 1 day apart:
- Departure of the 1st package on 20.02.2018 - 16:00 - Arrived on 22.02.2018 / Received on 23.02.2018
- Departure of the 2nd package on 21.02.2018 - 16:00 - Arrived on 23.02.2018
We reiterate our apologies for our oversight and any inconvenience that may have resulted.
We want to assure you that we are constantly working to improve the quality of our service and the execution times.
This type of incident remains quite exceptional. We take note of your remark!
We hope to fully satisfy you during your next purchase on 1000parfums.ch and send you our best regards!
Chloé Favre
Customer Service
Tel. 022 860 15 15

Thank you for your comment which has received our full attention.
Here is the history of your order:
1- Validation: Monday, December 18, 2017 – 14:07
2- Refund: Tuesday, December 19, 2017 – 12:59
3- Cancellation notice: Tuesday, December 19, 2017 – 13:10
Indeed, due to a stock error, the ordered item remained on sale and that is why we were unable to process your order. This event is quite exceptional and we are sorry for any inconvenience that may have resulted. We want to assure you that we are constantly working to improve our service quality and delivery times.
We hope that during your next order, we will fully satisfy you.
See you very soon!
Chloé Favre
Customer Service

Thank you for your comment which has received our full attention. Here is the history of your order: 1- Validation: Monday, December 4, 2017 – 11:20 2- Shipping: Monday, December 4, 2017 – 18:38 3- Shipping notice: Tuesday, December 5, 2017 – 17:41 4- Distribution: Wednesday, December 6, 2017 – 11:48 Our shipping message indicated your package number as well as the delivery method which allowed you to track on https://www.post.ch/fr/particuliers the different stages of our shipment. We chose to ship all our packages in PostPac Economy Signature to ensure reliable distribution, especially in case of loss, damage, or incorrect delivery, within two working days from Monday to Friday. We let you check the prices at the following link: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers The dialogue is the proximity with our customers is one of our priorities, do not hesitate to complete your comment in order to better respond to you. We hope to see you very soon on 1000parfums.ch! Chloé Favre Customer Service

Dear Madam,
1000parfums.ch offers you a carefully selected catalog of perfumes and cosmetic products.
We have processed and dispatched your order within 48 hours with the utmost care: validated on Tuesday 11/04/2017 at 19:45, it was shipped on Wednesday 12/04/2017. Your package was available at your post office on Friday 14/04/2017.
Regarding the price you mentioned, we would appreciate it if you could provide us with some additional information. Indeed, we noticed that ref. 3613 Rem EDP Vapo 100 ml was offered at the price of CHF 105.60, our price CHF 81.00.
Please do not hesitate to contact us to discuss this further.
We look forward to hearing from you and wish you a pleasant end of the day,
Chloé Favre Customer Service Tel. 022 860 15 15 [email protected]

Dear Sir,
Thank you for your communication which has caught our full attention.
Dialogue and proximity with our customers are part of our priorities!
After checking the processing of your order here is what we observe:
Friday 13/01/2017 - 10:01:36 - validation of your order
Friday 13/01/2017 - 17:17 - processing and shipping of your order
Friday 13/01/2017 - 18:16 - an email notifies you of the departure of your package with the barcode number
Thursday 19/01/2017 - 09:52 - delivery of the package by La Poste
You are right, the delivery of your package was supposed to take place on Tuesday 17/01/2017. The package tracking indeed indicates a delay on Tuesday 17/01/2017. The Customer Service of La Poste, which we have consulted, is unable to provide us with the reasons for this unusual delay.
A complaint has been filed with a request for a refund of the service fee.
According to our General Terms and Conditions of Sale, article 13 - Shipping and packaging costs, “Shipments are sent: in signature PostPac Economy packages. Shipping and packaging costs are listed on the order confirmation and are added to the prices indicated on the store order form and on the invoice. ... This service is under the responsibility of the service provider. Brand Avenue SA cannot be held responsible for any delivery issues after the package has been handed over to the provider ...”
We will promptly proceed with the refund of the shipping and packaging costs of CHF 9.00.
An email is sent in parallel with the aforementioned documents that will allow you to take an objective view of the situation. Please do not hesitate to contact us for any further information.
Of course, we sincerely apologize for this unfortunate setback and the inconvenience it may have caused.
We hope to see you very soon on 1000parfums.ch and wish you a pleasant day.
Chlo Favre
Customer Service
Tel. 022 860 15 15