Customer reviews of 1000parfums.ch

4,9 /5

Based on 4 512 published reviews

5 4 001 89% 4 420 9% 3 51 1% 2 16 0% 1 24 1%

Summary of reviews

1000parfums.ch consistently delivers fast and reliable service, with many reviews highlighting on-time delivery, immediate shipment, and perfectly packaged merchandise. Customers appreciate the smooth and simple ordering process, clear product descriptions, and fast, efficient service that keeps prices attractive and promotions fair. The store earns praise for staying true to orders and providing a wide range of products, with several notes of confidence in product quality and long-standing satisfaction. Overall, shoppers report punctuality, smooth interactions, and dependable fulfillment as key strengths.

Reviews 2, 3 and 4 stars

Reset filters

Acheteur Vérifié

Published on 19/09/2023 à 19h18 following a purchase from 31/08/2023

Fast delivery and the products are always very well packaged. The only problem is that we often find more interesting prices on other sites

Translated reviews

Acheteur Vérifié

Published on 17/09/2023 à 18h09 following a purchase from 12/09/2023

Fast shipping, I recommend.

Translated reviews

Acheteur Vérifié

Published on 12/09/2023 à 11h17 following a purchase from 29/08/2023

This is not the perfume I ordered

Translated reviews

Acheteur Vérifié

Published on 12/08/2023 à 13h36 following a purchase from 06/08/2023

Very good

Translated reviews

Acheteur Vérifié

Published on 09/08/2023 à 13h41 following a purchase from 03/08/2023

What I appreciated less is that my cart was loaded with a product I did not select. Luckily I checked closely.

Translated reviews

Acheteur Vérifié

Published on 07/08/2023 à 22h59 following a purchase from 01/08/2023

Very good, correct no problem

Translated reviews

Acheteur Vérifié

Published on 16/07/2023 à 13h36 following a purchase from 10/07/2023

Translated reviews

Acheteur Vérifié

Published on 09/07/2023 à 14h05 following a purchase from 04/07/2023

Website, perfect shipping speed. Only downside... many products out of stock. Too bad.

Translated reviews

Acheteur Vérifié

Published on 17/04/2023 à 01h06 following a purchase from 06/04/2023

Fast service,

Translated reviews

Acheteur Vérifié

Published on 16/04/2023 à 12h59 following a purchase from 30/03/2023

I have nothing to say

Translated reviews

Acheteur Vérifié

Published on 20/03/2023 à 19h24 following a purchase from 15/03/2023

Fast delivery. However, the box is way too big for a perfume..

Translated reviews

Acheteur Vérifié

Published on 13/03/2023 à 09h43 following a purchase from 05/03/2023

ok ok

Translated reviews

Acheteur Vérifié

Published on 04/03/2023 à 12h50 following a purchase from 27/02/2023

As always happy with my purchase / Fast delivery is great / Thank you

Translated reviews

Acheteur Vérifié

Published on 02/02/2023 à 10h05 following a purchase from 25/01/2023

appreciable fast delivery

Translated reviews

Acheteur Vérifié

Published on 06/01/2023 à 17h47 following a purchase from 29/12/2022

The delivery speed was top-notch this time

Translated reviews

Acheteur Vérifié

Published on 02/01/2023 à 14h35 following a purchase from 11/12/2022

Satisfied, what more can I say!

Translated reviews

Acheteur Vérifié

Published on 02/01/2023 à 09h41 following a purchase from 12/12/2022

navigation

Translated reviews

Response from 1000parfums.ch Published on 03/01/2023

Thank you for your communication. Please feel free to share your detailed navigation experience on 1000parfums.ch, your feedback is important. Currently, the search filter is no longer active due to a technical issue that our IT department is analyzing and will resolve very quickly. We apologize for this unfortunate setback and await your additional information if necessary. Have a pleasant day and we hope to see you soon on 1000parfums.ch! Chloé Favre Customer Service

Acheteur Vérifié

Published on 01/01/2023 à 16h47 following a purchase from 23/12/2022

The package was dropped in my milk box when it should have been delivered against signature.

Translated reviews

Response from 1000parfums.ch Published on 03/01/2023

Thank you for your message. Indeed, according to our General Terms and Conditions of Sale, from CHF 150.00 of purchase, packages are shipped with a signature. This was an omission, quite unintentional on our part, and we sincerely apologize for it. The end of the year period is particularly busy and the amount of your order unfortunately escaped our attention. We are doing everything possible to ensure that this oversight does not happen again... Hoping to see you soon on 1000parfums.ch, we wish you a very pleasant day, Chloé Favre Customer Service

Acheteur Vérifié

Published on 27/12/2022 à 10h02 following a purchase from 20/12/2022

Really easy

Translated reviews

Acheteur Vérifié

Published on 18/12/2022 à 16h52 following a purchase from 12/12/2022

Not easy

Translated reviews

Response from 1000parfums.ch Published on 28/12/2022

Thank you for your brief communication. Your email dated 19/12/2022 informs us that the Aqua Allegoria refill from Guerlain, which you just purchased, cannot be used with your old bottle that is not refillable. Indeed, the 200 ml refill allows for an extended use of the new Aqua Allegoria bottle. The spray nozzle unscrews manually to refill the bottle easily, benefiting from a drip-free system. It cannot be used alone and is only compatible with the 125 ml and 75 ml refillable bottles. Eco-refills are booming in the perfume and cosmetics industry. All brands are reviewing their packaging. We sincerely apologize for this situation, and we understand your disappointment. However, you must acquire a refillable bottle to use the refill... We remain at your disposal for any further information. Chloé Favre Customer Service

Acheteur Vérifié

Published on 15/12/2022 à 14h19 following a purchase from 24/11/2022

Unfortunately, I did not receive the ordered items right away. But after a phone call with a very apologetic lady about this, I quickly received the right merchandise and the return label.

Translated reviews

Acheteur Vérifié

Published on 05/12/2022 à 08h44 following a purchase from 27/11/2022

nothing to complain about

Translated reviews

Acheteur Vérifié

Published on 17/11/2022 à 11h53 following a purchase from 09/11/2022

nothing to report

Translated reviews

Acheteur Vérifié

Published on 16/11/2022 à 18h57 following a purchase from 09/11/2022

Delivery and packaging good. Unfortunately, the ordered and desired product was not delivered!

Translated reviews

Response from 1000parfums.ch Published on 18/11/2022

Thank you for your message. For several months, all brands have had very long production times due to supply shortages of bottles and sprays. This situation is complex to handle and is expected to last until the first quarter of 2023. We thank you for your understanding and apologize for the inconvenience. Best regards, Chloé Favre Customer Service

Acheteur Vérifié

Published on 16/11/2022 à 13h26 following a purchase from 10/11/2022

Product not available - Email notification promised - but delivery came first (fast - thank you!)

Translated reviews

Acheteur Vérifié

Published on 14/11/2022 à 11h26 following a purchase from 05/11/2022

Bad

Translated reviews

Response from 1000parfums.ch Published on 15/11/2022

Thank you for your direct approach to express your dissatisfaction! However, could you please indicate the nature of the problem encountered? We have not received any complaint from you to date. Dialogue and proximity with our customers are part of our priorities. We look forward to hearing from you soon. Chloé Favre Customer Service

Acheteur Vérifié

Published on 01/11/2022 à 14h05 following a purchase from 26/10/2022

Payment by Twint would be appreciated

Translated reviews

Acheteur Vérifié

Published on 19/10/2022 à 16h09 following a purchase from 14/10/2022

I found the desired product and it was sent to me in a very, very short time. Top

Translated reviews

Acheteur Vérifié

Published on 05/10/2022 à 17h22 following a purchase from 30/09/2022

Fast and serious. Lacks a bit of choice (e.g. Carolina Herrera)

Translated reviews

Response from 1000parfums.ch Published on 17/10/2022

Thank you for your feedback and the trust you place in us. Currently, our catalog offers about 110 brands and 2500 references. Very soon we will move to 190 brands and 6000 references. We hope that this evolution will meet your expectations! See you very soon, Chloé Favre Customer Service

Acheteur Vérifié

Published on 04/10/2022 à 10h27 following a purchase from 28/09/2022

On your site, it is written that shipping costs are free for purchases over CHF 90.-. This was not the case for my order which exceeded CHF 90.-!

Translated reviews

Response from 1000parfums.ch Published on 17/10/2022

Thank you for your message which we take very seriously. Indeed, shipping and packaging costs are free from CHF 90.00. During the order process at the delivery method step, you must select the free shipping option. Please do not hesitate to contact us for your next order, we will gladly answer any questions. Of course, we will proceed with the refund. Sorry for this unfortunate setback! See you very soon, Chloé Favre Customer Service

Acheteur Vérifié

Published on 29/09/2022 à 17h42 following a purchase from 14/09/2022

Wide selection of perfumes with different sizes. Delivery time respected. The possibility of gift wrapping would be a plus.

Translated reviews

Response from 1000parfums.ch Published on 17/10/2022

Thank you for your communication. Upon simple request, we are happy to wrap your gifts. The option will be available soon. See you very soon, Chloé Favre Customer Service

Acheteur Vérifié

Published on 25/09/2022 à 20h03 following a purchase from 03/09/2022

Fast, simple, good and efficient!

Translated reviews

Acheteur Vérifié

Published on 17/09/2022 à 18h48 following a purchase from 10/09/2022

delivery OK

Translated reviews

Acheteur Vérifié

Published on 03/09/2022 à 18h24 following a purchase from 23/08/2022

I find the site a bit difficult since when searching by brand not all references are available. Otherwise for everything else a score of 6 out of 6

Translated reviews

Acheteur Vérifié

Published on 29/08/2022 à 17h02 following a purchase from 23/08/2022

perfect

Translated reviews

Acheteur Vérifié

Published on 28/08/2022 à 15h37 following a purchase from 22/08/2022

Overall satisfied with the service...

Translated reviews

Acheteur Vérifié

Published on 18/07/2022 à 16h32 following a purchase from 12/07/2022

Everything went well. The delivery times are just a bit long (about 5 days until receipt)

Translated reviews

Response from 1000parfums.ch Published on 21/07/2022

Thank you for your message. The shipments are delivered by PostPac Economy from Die Post, delivery in 2 working days, from Monday to Friday. 1000parfums.ch announces delivery within 2-4 working days. Orders placed Monday to Thursday after 12:00 PM will be shipped the following day. Tue 12.07.2022 – 15:38 - Confirmation of your order Wed 13.07.2022 – 15:15 - Pickup of your package by Die Post Thu 14.07.2022 – 07:59 - Shipment sorted and forwarded Thu 14.07.2022 – 14:31 - Shipment sorted for delivery Fri 15.07.2022 – 08:18 - Loaded into delivery vehicle Fri 15.07.2022 – 10:12 - Delivered in mailbox/letterbox Upon request, we will gladly send your order in PostPac Priority. The delivery time corresponds well to our General Terms and Conditions. We thank you for your trust and hope to welcome you back to 1000parfums.ch soon! Chloé Favre Customer Service

Acheteur Vérifié

Published on 18/07/2022 à 09h09 following a purchase from 10/07/2022

Easy to use. That said, several products are missing like 'Serge Lutens' and bottles like 'Midnight Rose' have small capacities. Large bottles are not available. For delivery, everything is fine, plus the packaging is anonymous which is very convenient if it concerns a birthday and you are not there to receive it.

Translated reviews

Acheteur Vérifié

Published on 16/07/2022 à 12h43 following a purchase from 07/07/2022

Order delivered on time. I would have liked to receive some samples

Translated reviews

Acheteur Vérifié

Published on 08/07/2022 à 13h48 following a purchase from 29/06/2022

Ordering was simple and quick

Translated reviews