Customer reviews of 1000parfums.ch

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 4 514 published reviews
5 4 003 89% 4 420 9% 3 51 1% 2 16 0% 1 24 1%

Summary of reviews

1000parfums.ch consistently delivers fast and reliable service, with many reviews highlighting on-time delivery, immediate shipment, and perfectly packaged merchandise. Customers appreciate the smooth and simple ordering process, clear product descriptions, and fast, efficient service that keeps prices attractive and promotions fair. The store earns praise for staying true to orders and providing a wide range of products, with several notes of confidence in product quality and long-standing satisfaction. Overall, shoppers report punctuality, smooth interactions, and dependable fulfillment as key strengths.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2018
Choice, service and price are excellent! I order regularly and there was only one delivery error that Mrs. Favre from 1000parfums replaced in no time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2018
It was my first order at your address. If the order processing always goes as experienced, the rating can be improved further. Merry Christmas, Happy New Year and much success. Regards P.E. Benz-Kundert
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2018
Quite good, but not particularly cheap
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
Hello, you should mention that there are still customs fees to pay in addition to shipping (which is normal) and the price of these fees... thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2018
Difficulty in composing one's cart without having to redo previous orders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2018
The products sold on this site are a bit cheaper than those in stores. Which is nice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2018
The site is very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2018
Very prompt and reliable. Good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2018
Simplify, clarify the site. We should reach the product in 1 or 2 clicks
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2018
Very good, serious and efficient. Too bad about the small price increase on the same fragrance since my last order, but it remains the most competitive after all!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2018
The variety of products is great. Unfortunately, the package is only handed over against signature, which causes extra work in case of absence. This delivery method should be reconsidered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2018
Quick order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2018
Super
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2018
Prompt delivery; good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2018
Cheap perfume and speed in delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2018
Fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2018
The product meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2018
It would be very good if there weren't those delivery fees which represent almost 10% of a product at CHF 84.-- !
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2018
As expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2018
Unbeatable selling prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2018
no problems...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2018
Fast and reliable delivery. Reasonable prices, but no big discounts on this product. However, it is more easily available than in perfumeries, which is why I ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2018
Very reliable site and timely delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2018
good and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2018
Top stiff
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2018
I don't know the site well yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2018
Works very well and has a large selection.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/09/2018
Good product, but delivery took 4 working days instead of 2. It's not honest on the part of the seller who clearly marked (delivery 2 working days)
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Response from 1000parfums.ch
Dear Madam,
Thank you very much for your comment and your direct approach to us to express your disappointment regarding the delivery time of your package.
Here is the history of your order:
1- Validation – Wednesday, September 12, 2018 – 22:26
2- Handled by La Poste – Thursday, September 13, 2018 – around 15:45
3- Notified for pickup due to your absence: Monday, September 17, 2018 – 10:22
4- Distribution at the counter - Tuesday, September 18, 2018 – 17:26 – Compliant delay
We remind you of our General Terms and Conditions of Sale that you accepted: https://www.1000parfums.ch/fr/conditions-generales-de-vente/
particularly article 8 – Delivery time: “Unless otherwise specified at the time of order validation, the delivery time is generally 2 working days after receipt of payment. Orders placed from Monday to Thursday after 3:00 PM will be shipped the following day. Orders placed on Friday after 3:00 PM will be processed and shipped on Monday.”
We have chosen to ship all our packages via PostPac Economy Signature to ensure reliable delivery, especially in case of loss, damage, or incorrect delivery. As indicated in our advantages, delivery occurs in 2 to 4 working days. We also remind you that La Poste does not deliver packages on Saturdays: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers
Dialogue and proximity with our customers are among our priorities, and we want to assure you that we are constantly working for quality service in compliance with the GTC.
Wishing that your next order gives you complete satisfaction, we send our best regards.
Chloé Favre
Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2018
Clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2018
Perfect nickel
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2018
correct and fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2018
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2018
Everything perfect. It would have been better if the postman could have put the package in the mailbox. Then I wouldn't have had to go to the post office the next day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2018
A very well-designed site..... It's very pleasant to 'stroll' around.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2018
Delivery time too long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/06/2018
Instead of 48 hours, it was 96
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Response from 1000parfums.ch
Dear Customer,
Thank you for your message.
The Post delivers your packages throughout Switzerland affordably, safely, and reliably – from Monday to Friday until the next working day:
Package drop-off Monday – Delivery Thursday.
Attached you will find the results of the 'EasyTrack' from The Post: https://service.post.ch/EasyTrack/submitParcelData.do?lang=en&fromSearch=&formattedParcelCodes=99.60.023048.00020777
Orders placed on Friday after 3:00 PM will be processed and shipped on Monday. The shipments are transported by PostPac Economy Signature from the Swiss Post. Brand Avenue SA cannot be held responsible for a delivery problem after handing over the package to the Post:
Sat 23.06.2018 – 17:58 - Confirmation of your order
Mon 25.06.2018 – 15:45 - Package processing in our offices at La Poste
Tue 26.06.2018 – 11:30 – Shipment was sorted and forwarded
Tue 26.06.2018 – 16:35 - Shipment was sorted for delivery
Thu 28.06.2018 – 09:25 - Delivered by
The distribution of the package should have taken place on Wednesday 27.06.2018.
We apologize for the inconvenience. During the summer holidays, La Poste sometimes encounters delays in distribution. However, the service remains good.
We thank you for your understanding and wish you a pleasant day.
Chloé Favre
Customer Service
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