Customer reviews of 1000parfums.ch

Thank you for your communication and your direct approach to express your situation regarding the debit in EUR! According to our General Terms and Conditions of Sale, the prices of 1000parfums.ch are understood net in Swiss Francs (CHF) including VAT. Your order confirmation is in CHF as well as the transaction by PostFinance E-Finance, just like the payment we received. I invite you to contact your bank for clarification. Did you place an order on another site that misled you? Please know that for over 10 years, our site 1000parfums, Swiss e-shop, has been doing everything possible to ensure that our customers are completely satisfied with our service. Of course, we remain at your disposal for any further information. Looking forward to hearing from you, we send you our best regards, Chloé Favre, Customer Service

Thank you for your message which we take note of. After verification, here are the details of the processing of your order: - Wed. 27/10/2021 - Validation of your order with the payment method invoice, - Fri. 12/11/2021 - Receipt of your payment and shipment of your order, - Tue. 16/11/2021 - You are notified for the collection of your package at the post office, - Wed. 17/11/2021 - Your package is distributed at the counter. According to our General Terms and Conditions of Sale: - payment is made at the time of order. You opted for payment by invoice, in this case, the products are shipped only after receipt of payment. - the delivery time is generally 2 working days after receipt of payment. - shipments are sent in PostPac Economy signature parcels. Delivery occurs within two working days. Packages are not processed on Saturdays by La Poste. In case of the client's absence, La Poste delivers a notice of passage in their mailbox. The delivered package is available at their post office for 7 working days. The client can request La Poste for a second presentation within 6 working days. We do everything possible to ensure that you are completely satisfied with the delivery time, delivery conditions, and their costs. I invite you to choose another payment method or make an e-banking for your next order. We will send you a discount voucher corresponding to our current offer. Do not hesitate to contact us for any further information. Best regards, Chloé Favre Customer Service

Thank you for your communication which we take very seriously. According to our General Terms and Conditions of Sale, prices are net in: Swiss Francs (CHF) VAT included, at the applicable rates, excluding shipping and packaging costs. However, on the order confirmation, the total excluding tax, VAT, and total including tax are detailed. Of course, the total including tax (All Taxes Included) that you paid corresponds to the prices displayed on 1000parfums. Do not hesitate to contact us for any further information. I will be happy to answer your questions. Chloé Favre Customer Service