Customer reviews of 1000parfums.ch

Thank you for your comment which has received our full attention.
Here is the history of your order:
1- Validation: Monday, December 18, 2017 – 14:07
2- Refund: Tuesday, December 19, 2017 – 12:59
3- Cancellation notice: Tuesday, December 19, 2017 – 13:10
Indeed, due to a stock error, the ordered item remained on sale and that is why we were unable to process your order. This event is quite exceptional and we are sorry for any inconvenience that may have resulted. We want to assure you that we are constantly working to improve our service quality and delivery times.
We hope that during your next order, we will fully satisfy you.
See you very soon!
Chloé Favre
Customer Service

Hello and thank you for your comment. We are sorry for the problem encountered during your purchase. To enhance the security of your online purchases, 1000parfums.ch has implemented 3D Secure payment. This is an additional security device dedicated to online transactions by credit card. 'Verified by Visa' and 'MasterCard SecureCode', also called 3D Secure, are devices introduced by card issuers to combat fraud. To shop on 1000parfums.ch, you must be registered for the 3D Secure program with your credit card issuing institution. How 3-D Secure works During your first online purchase following your registration, a new window opens at the time of payment. The security message you chose appears and you are asked to enter your personal password to identify yourself. To register for 3-D Secure You will be automatically invited during your first purchase on an online store using 3-D Secure. For registration, you need your credit or prepaid card as well as your card account number. The authentication procedure Step 1: Make your purchases Step 2: After validating your banking details on the PostFinance payment platform, you are transferred to your bank's site. In the 3D Secure window that appears, the authentication procedure to follow is specific to each bank. Enter your password known only to you. Step 3: You are redirected to the PostFinance platform to finalize and validate your order. You will receive your order confirmation by email. We hope this additional information will be useful to you. See you soon, Chloé Favre Customer Service

Thank you for your comment which has received our full attention. Here is the history of your order: 1- Validation: Monday, December 4, 2017 – 11:20 2- Shipping: Monday, December 4, 2017 – 18:38 3- Shipping notice: Tuesday, December 5, 2017 – 17:41 4- Distribution: Wednesday, December 6, 2017 – 11:48 Our shipping message indicated your package number as well as the delivery method which allowed you to track on https://www.post.ch/fr/particuliers the different stages of our shipment. We chose to ship all our packages in PostPac Economy Signature to ensure reliable distribution, especially in case of loss, damage, or incorrect delivery, within two working days from Monday to Friday. We let you check the prices at the following link: https://www.post.ch/fr/particuliers/expedition-privat/colis-suisse-pour-les-particuliers/postpac-economy-pour-les-particuliers The dialogue is the proximity with our customers is one of our priorities, do not hesitate to complete your comment in order to better respond to you. We hope to see you very soon on 1000parfums.ch! Chloé Favre Customer Service