1000parfums.ch consistently delivers fast and reliable service, with many reviews highlighting on-time delivery, immediate shipment, and perfectly packaged merchandise. Customers appreciate the smooth and simple ordering process, clear product descriptions, and fast, efficient service that keeps prices attractive and promotions fair. The store earns praise for staying true to orders and providing a wide range of products, with several notes of confidence in product quality and long-standing satisfaction. Overall, shoppers report punctuality, smooth interactions, and dependable fulfillment as key strengths.
Hello Madam, Hello Sir, I am not happy because the delivery time was not respected. It was noted that it would be done in 48 hours. And since I placed my order on 15.5.25, I should have received the order on 17.5.25. However, I only received it on 19.5.25 while your company is based in Vésenaz. I believe your company should pay more attention to respecting delivery deadlines. We are in Switzerland. I wish you good continuation and send you my best regards.
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Response from 1000parfums.ch
Hello, Thank you for your feedback. Your order was placed on Thursday, May 15 at 1:49 AM. It was indeed dispatched on Thursday, May 15. Since delivery is made within 48 hours, the package was delivered to you on Monday, May 19. All packages go to the sorting center of La Poste Daillens VD. Finally, the post does not deliver packages on Saturday, which is why your delivery took place on Monday, May 17. Best regards, The 1000parfums.ch team
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Cecile P.
Rating: 3 out of 5
following a purchase from 11/11/2024
Always very good.
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Acheteur Vérifié I.
Rating: 3 out of 5
following a purchase from 04/09/2024
Good
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Acheteur Vérifié S.
Rating: 3 out of 5
following a purchase from 26/06/2024
It was not possible to finalize my order after creating an account, so I had to place the order without going through the account, did not understand the procedure well. Also a pity not to have received a return email to confirm my order and my payment accepted.
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Response from 1000parfums.ch
Thank you for taking the time to give us your feedback following your order on 1000parfums.ch. Customer satisfaction is our priority and we always care to know your impressions. Upon validation of your order and shipment, you were notified by an email of the confirmation on Wednesday, June 26 at 09:46 and of the departure of your package on Thursday, June 27 at 15:42. They probably arrived in your junk/spam messages, we invite you to check them regularly. This is a first order, your security system triggered the anti-spam filter. Furthermore, on your customer account, under shipment, the package number is indicated, allowing you to track the shipment. Do not hesitate to contact us by phone if you encounter a problem again during the ordering process. The reasons are mainly: browser security settings or slow or intermittent internet connection due to a client-server issue. Hoping to see you again soon for a simple and pleasant customer experience, we wish you a great summer! Chloé Favre Customer Service
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Edith
Rating: 3 out of 5
following a purchase from 29/04/2024
I am not satisfied with the payment. I wanted to pay with the Postfinance card, but it is no longer possible in the way it used to be: Since I do not have an app for payment with my iPhone, it is not possible. Too bad!!
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Barbara H.
Rating: 3 out of 5
following a purchase from 10/04/2024
Product does not meet my expectations
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Response from 1000parfums.ch
Thank you for your message, which we acknowledge. Please provide us with all further information so that we can address your comment specifically. We look forward to your response in this matter and ask you to excuse the inconvenience caused. In the meantime, we wish you a nice day. Chloé Favre Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/01/2024
Okay. One should also be able to pay by invoice like before
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Response from 1000parfums.ch
Thank you very much for your message. According to our general terms and conditions, the payment method by invoice is always offered. Payment is made upon ordering. The payment period is 7 working days after receipt of the order confirmation. The payment method TWINT is now available. Thank you very much for your purchase! See you soon! Chloé Favre Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2023
This is not the perfume I ordered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2022
navigation
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Response from 1000parfums.ch
Thank you for your communication. Please feel free to share your detailed navigation experience on 1000parfums.ch, your feedback is important. Currently, the search filter is no longer active due to a technical issue that our IT department is analyzing and will resolve very quickly. We apologize for this unfortunate setback and await your additional information if necessary. Have a pleasant day and we hope to see you soon on 1000parfums.ch! Chloé Favre Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2022
I find the site a bit difficult since when searching by brand not all references are available. Otherwise for everything else a score of 6 out of 6
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2022
Because I couldn't order the desired products, unavailable, and had to settle for what was available.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2021
Debit in Euro, when the invoice is in CHF. I do not find this correct. The invoice should have mentioned that the debit is made in Euro, or that the amount of the item should be mentioned in Euro, we are in Switzerland, and our currency is the Swiss Franc and not the Euro.
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Response from 1000parfums.ch
Thank you for your communication and your direct approach to express your situation regarding the debit in EUR! According to our General Terms and Conditions of Sale, the prices of 1000parfums.ch are understood net in Swiss Francs (CHF) including VAT. Your order confirmation is in CHF as well as the transaction by PostFinance E-Finance, just like the payment we received. I invite you to contact your bank for clarification. Did you place an order on another site that misled you? Please know that for over 10 years, our site 1000parfums, Swiss e-shop, has been doing everything possible to ensure that our customers are completely satisfied with our service. Of course, we remain at your disposal for any further information. Looking forward to hearing from you, we send you our best regards, Chloé Favre, Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2021
The wait for the order is too long
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Response from 1000parfums.ch
Thank you for your message which we take note of. After verification, here are the details of the processing of your order: - Wed. 27/10/2021 - Validation of your order with the payment method invoice, - Fri. 12/11/2021 - Receipt of your payment and shipment of your order, - Tue. 16/11/2021 - You are notified for the collection of your package at the post office, - Wed. 17/11/2021 - Your package is distributed at the counter. According to our General Terms and Conditions of Sale: - payment is made at the time of order. You opted for payment by invoice, in this case, the products are shipped only after receipt of payment. - the delivery time is generally 2 working days after receipt of payment. - shipments are sent in PostPac Economy signature parcels. Delivery occurs within two working days. Packages are not processed on Saturdays by La Poste. In case of the client's absence, La Poste delivers a notice of passage in their mailbox. The delivered package is available at their post office for 7 working days. The client can request La Poste for a second presentation within 6 working days. We do everything possible to ensure that you are completely satisfied with the delivery time, delivery conditions, and their costs. I invite you to choose another payment method or make an e-banking for your next order. We will send you a discount voucher corresponding to our current offer. Do not hesitate to contact us for any further information. Best regards, Chloé Favre Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
The user guide is far too cumbersome. I had to enter my Visa details 3 times before the order worked!
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Response from 1000parfums.ch
Thank you for your message. To guarantee the security of your credit card payment, www.1000parfums.ch has integrated 3-D Secure. This security standard provides additional protection against fraudulent use of your credit card. The new procedure is even more practical and secure for confirming your online purchases with a credit card. We will inform you by email. You started to place an order. This payment failed. The second payment attempt was successful. If you encountered a problem in our shop, please do not hesitate to let us know. The most common problems: browser security parameters, slowed down or interrupted internet connection due to a server problem on the customer side. Thank you for your trust and we apologize for the inconvenience. We hope to welcome you back to 1000parfums.ch soon! Chloé Favre Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2021
Given the amount of my order, I am disappointed that the delivery was not accompanied by samples.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2021
I ordered about 9 products and I am disappointed that despite the amount of the invoice, there were not even a few samples included with my delivery, it's really a shame, but that's how it is.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2021
Unfortunately, the offer is limited: There is no refill of Hermes Eau de Toilette or Eau de Parfum. In other online orders, there were free samples included. Unfortunately not here.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2021
Perfect delivery, execution speed, very attractive price, unfortunately not all men's Armani fragrances, the site could be more attractive aesthetically
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Response from 1000parfums.ch
Thank you for your comment which we take note of. Our catalog will evolve very soon with an expanded offer that we hope will meet your expectations. Well-being and visual comfort are indeed important on a site. A simple, more streamlined graphic charter is currently under study.
See you soon on 1000parfums.ch!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2020
Disappointment because you seem to have changed the composition of this perfume. I bought it for the first time about ten years ago and kept this purchase (a few remnants of the perfume). The comparison is undeniable: the new perfume (actually eau de toilette) is different from the old one (less structured, less strong…). Since the brand and the name are exactly the same, I would not have expected to buy the same perfume, but that is not the case.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2020
The travel spray does not fill up...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
Delivery was fast. Thank you! But the product text said Vapo, and we thought it would be a spray. Unfortunately, it was just the bottles with a simple screw cap. What a pity!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2019
I find the delivery time too long and it's a shame not to have tracking for the package
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2019
Sending the package by registered mail, obligation to go to the post office to pick it up, no time advantage...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2019
I find that you are not doing your job well.. if you do not provide us with a sample, who will???? So, it is preferable to go to our perfumery, even if it means taking the car and going out....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2019
Until my last order, the site was satisfactory. But the last order was laborious. Indeed, the problem came from 'civility' which was mandatory, I tried in vain to make the correction in my account but it was not accepted. Ultimate solution I had to open a 2nd account. It's IT and its mysteries!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2019
Simple
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2019
Order error The Water was unknown to me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
Too many items
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2019
Too bad the delivery requires a signature. DHL, on the other hand, allows for a deposit mandate.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
I sent an email inquiry before I ordered a product.
I wanted to have two samples of the same product. Email was ignored.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2019
I ordered and received 2 perfumes LANVIN Avant Garde 50ml. One bottle was broken....
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Response from 1000parfums.ch
Thank you very much for your message.
The customer service of the Post informs us that you have not yet explained this problem.
Information about the damage to shipments The Post:
Report the damage within 8 days of delivery at your branch. There, the Post will create a protocol and then check whether you are entitled to compensation.
Additional services packages: Signature
The packages will only be delivered to the recipient against signature. In case of loss, damage, or incorrect delivery, Post CH AG is liable within the framework of the general terms and conditions 'Postal services for private customers' (GTC) up to a maximum of CHF 1,500.00.
If you have any additional questions, we are happy to assist you.
We look forward to your response in this matter and ask you to excuse any inconvenience caused.
Best regards,
Chloé Favre
Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2019
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2018
Quite good, but not particularly cheap
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2018
Hello, you should mention that there are still customs fees to pay in addition to shipping (which is normal) and the price of these fees... thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2018
Difficulty in composing one's cart without having to redo previous orders
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2018
Simplify, clarify the site. We should reach the product in 1 or 2 clicks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/06/2018
Delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2018
Fast uncomplicated delivery. However, I found the shipping costs of 8 CHF a bit high.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/03/2018
Fast delivery but seems not to be an original perfume
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2018
Good experience but unexpected delay in the delivery of one of the perfumes.
However, very good communication regarding this delay and an apology.
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