1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Stefan Z.
Rating: 5 out of 5
following a purchase from 10/12/2024
Uncluttered, clear and very easy to navigate this website with a large assortment. In addition pleasantly easy payment with a simple payment module. Absolutely recommended for modelers!
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Philippe D.
Rating: 5 out of 5
following a purchase from 27/11/2024
Perfect to our expectations
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Response from 1001hobbies
Thank you for your feedback! We're delighted that everything met your expectations. See you soon for your next orders!
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Frank H.
Rating: 4 out of 5
following a purchase from 27/11/2024
On the whole, I am very satisfied. However, I think it's a shame that a German website has its warehouse abroad (in this case in France). Otherwise, as I said, I am very happy with it.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Andreas S.
Rating: 5 out of 5
following a purchase from 01/12/2024
I have placed several orders so far and everything has gone smoothly. I can recommend it without hesitation.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jorge R.
Rating: 1 out of 5
following a purchase from 14/12/2024
I did not receive the order I wanted.
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Response from 1001hobbies
We are sorry to hear that you did not receive the order you were expecting, could you please provide us with more details about your order so we can quickly check and resolve the issue? You can also contact us directly at [email protected] for a personalized follow-up.
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Jean-Marc B.
Rating: 5 out of 5
following a purchase from 01/12/2024
Perfect, very good site
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted you like the site. See you soon for new orders!
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Franck D.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very professional site. Fast customer service.
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that our professionalism and the responsiveness of our customer service have met your expectations. We look forward to seeing you again for your next orders!
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Franck D.
Rating: 5 out of 5
following a purchase from 03/12/2024
Very professional site. Fast customer service.
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted to know that you were fully satisfied with our professionalism and the responsiveness of our customer service. See you soon for your next orders!
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Franck D.
Rating: 5 out of 5
following a purchase from 08/12/2024
Very professional site. Fast customer service.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that our professionalism and the responsiveness of our customer service have satisfied you. We look forward to hearing from you again soon!
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Maurizio G.
Rating: 5 out of 5
following a purchase from 07/12/2024
very good, I also made an exchange when I placed my order and they shipped everything correctly
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Francis G.
Rating: 5 out of 5
following a purchase from 01/12/2024
Product conforms and price contained
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Response from 1001hobbies
Thank you for your feedback! We're delighted that the product meets your expectations and that you're happy with our prices. See you soon for new orders!
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Philippe C.
Rating: 4 out of 5
following a purchase from 11/12/2024
Good choice , good prices . Packaging of the package a little limited (poorly taped), I guess it's because of the Christmas period?
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Response from 1001hobbies
Thank you for your feedback! We're delighted you like our selection and prices. Regarding the packaging, you're probably right - the Christmas period is particularly busy. We'll pass on your comment to our logistics team to avoid this kind of inconvenience in future. Thank you for your understanding and see you soon!
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DAVID E.
Rating: 2 out of 5
following a purchase from 07/12/2024
Product arrived broken in package
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Response from 1001hobbies
Dear Sir, We regret this negative feedback and apologize for this incident. We would like to inform you that our customer service is awaiting photos from you so that we can help you resolve this problem related to the delivery of this damaged product. We remain at your disposal for any further assistance and thank you for your understanding.
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Gregory V.
Rating: 2 out of 5
following a purchase from 29/11/2024
Article delivered not corresponding to the order. Impossible to contact by phone to rectify the error. Complaint made by mail without response Delivery times long.
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Response from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident, which is also very unpleasant for us. We received your e-mail of Friday December 20 and replied to it yesterday. We are sorry that you did not receive this reply. Our customer service team strives to respond as quickly as possible, but as you will understand, this is a particularly busy time of year. We receive up to 250 e-mails a day from a team of three, which can sometimes cause delays. After checking, it appears that a human error has occurred in the preparation of your order. We apologize for any confusion. We have just sent you a returns slip which you can use to return the incorrect product. Upon receipt, we will ship you the correct product as soon as possible. We thank you for your understanding and remain at your disposal should you have any questions. Sincerely, The 1001hobbies team
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JEAN MICHEL B.
Rating: 5 out of 5
following a purchase from 08/12/2024
Wide choice on the site. On time delivery.
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Response from 1001hobbies
Thank you for your feedback! We're delighted that our wide range of products and on-time delivery met your expectations. See you soon!
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Franck T.
Rating: 5 out of 5
following a purchase from 09/12/2024
Neat parcel, fast delivery. Perfect, thank you!
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Response from 1001hobbies
Thank you very much for your enthusiastic feedback! We're delighted that everything went perfectly, from packaging to delivery. See you soon for your next orders!
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Marco B.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very well stocked great prices
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DANIEL & NELLY L.
Rating: 5 out of 5
following a purchase from 07/12/2024
super site, easy communication because the information and details are clear, precise, serious site;
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Response from 1001hobbies
Thank you very much for your feedback! We're delighted that you appreciate the clarity and accuracy of the information on our site. Your trust and encouragement motivate us to keep improving. See you soon for new orders!
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Ad V.
Rating: 5 out of 5
following a purchase from 27/11/2024
The delivery was flawless. There was quite a long time between ordering and delivery but I understand that as a store you can't have everything in stock and will have to order first. There was useful info about the progress of the order on the website.I highly recommend this store!
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Andrea S.
Rating: 5 out of 5
following a purchase from 13/12/2024
Product absolutely in accordance with the description. Very fast delivery time considering also the period.Cunsigliatissimo!
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Pascal F.
Rating: 5 out of 5
following a purchase from 02/12/2024
The paintings and models correspond very well to my order. I find the delivery a little long. Thank you very much.
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased that the paintings and models correspond to your order. We understand that delivery may seem a little long and apologize for the delay. We do our utmost to improve the speed of our shipments. Thank you for your patience and see you soon!
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Claude C.
Rating: 4 out of 5
following a purchase from 03/12/2024
Good but delivery late
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery took longer than expected. We do our best to meet deadlines and improve our service. Thank you for your understanding and see you soon for new orders!
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juan R.
Rating: 5 out of 5
following a purchase from 19/11/2024
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juan R.
Rating: 5 out of 5
following a purchase from 19/11/2024
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James S.
Rating: 5 out of 5
following a purchase from 11/12/2024
Delivered on time and great price.
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Response from 1001hobbies
Thank you for your feedback! We're glad to hear that your order arrived on time and that you're happy with the price. We look forward to serving you again!
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Ian F.
Rating: 5 out of 5
following a purchase from 02/12/2024
Ordered items not available in the UK. Arrived two weeks later all correct and well packaged. Ordered and then read some poor reviews but for my order excellent. Happily order again.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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FRANCESCA S.
Rating: 3 out of 5
following a purchase from 06/11/2024
The item was in stock at the time of the order and the arrival expectation was about 7 working GG, after the purchase it was unavailable but coming from the supplier .... I tried calling 2 or 3 times at different times customer service and never got to talk to anyone, worried because it was the first order I tried to contact them via form and also via verified reviews, after this happened and after 3 weeks of waiting then the package was packed and shipped.... Arrived after a month of waiting was compliant.....I recommend the site to review the information provided on availability, shipping and 'arrival of products, if I had been informed about the long waiting period I would not have worried, I recommend the site to improve customer service. I advise customers to take for time if it is a gift, in the end everything arrived as promised but it took a while.
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Karol L.
Rating: 5 out of 5
following a purchase from 10/12/2024
Everything is great
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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francoise B.
Rating: 5 out of 5
following a purchase from 06/12/2024
Very satisfied thank you Nothing to add
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied. See you soon for new orders!
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William H.
Rating: 5 out of 5
following a purchase from 23/11/2024
Good site for acquiring models. No problems with service or delivery period. Highly recommended
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Annelies P.
Rating: 5 out of 5
following a purchase from 26/11/2024
Fast delivery
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Christopher B.
Rating: 5 out of 5
following a purchase from 01/12/2024
Another good transaction, always kept updated of any delays, not 1001 Hobbies fault. My go to place for all my modelling needs.
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Response from 1001hobbies
Thank you so much for your kind words! We're glad to hear that you were kept updated and that everything went smoothly despite the delays. We truly appreciate your trust and loyalty. It's always a pleasure to serve you for all your modeling needs. Looking forward to your next visit!
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Thierry D.
Rating: 5 out of 5
following a purchase from 24/11/2024
Great delivery as usual.
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted that the delivery met your expectations, as always. See you soon for new orders!
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Massimiliano M.
Rating: 5 out of 5
following a purchase from 27/11/2024
All ok, slightly long delivery time.
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Benjamin B.
Rating: 4 out of 5
following a purchase from 11/12/2024
Lots of items on the site, fast delivery.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you appreciate the diversity of our offer and the speed of delivery. See you soon for new orders!
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Jérémie A.
Rating: 4 out of 5
following a purchase from 15/12/2024
Good availability and delivery
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Response from 1001hobbies
Thank you very much for your feedback! We're glad you're happy with the availability and delivery. See you soon for new orders!
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claudio giuseppe C.
Rating: 4 out of 5
following a purchase from 12/12/2024
Shipment with deadline met, outer packaging partially damaged but product intact
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HAEGELIN L.
Rating: 5 out of 5
following a purchase from 11/12/2024
perfect.
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Response from 1001hobbies
Thank you! I'm glad you're satisfied. Feel free to reach out anytime!
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va Y.
Rating: 3 out of 5
following a purchase from 02/12/2024
If you don't, there's no point in lying.
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Response from 1001hobbies
We understand your frustration and sincerely apologize for any delay. We make every effort to meet our advertised deadlines, but sometimes unforeseen circumstances arise that are beyond our control. We appreciate your patience and do our utmost to improve our services. If you have any questions or concerns, please do not hesitate to contact us.
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MARIE H S.
Rating: 5 out of 5
following a purchase from 13/12/2024
fine
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Response from 1001hobbies
Thank you so much! We are delighted that everything went well. See you soon for new orders!
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