1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Received the box I ordered with all the primers in them broken, the package was contaminated and it was stinking so much of chemicals that Royal Mail had to wrap it in a bag. Now I'm asking them fir a refund they want me to return it to them first!!! Seriously ehich carrier would ship a box contaminated with hazardous chemicals back to France?
Do not buy from this company at all! Save your money and a headache dealing with the customer service.
Response from 1001hobbies
Hello, thank you for your message. We are very sorry about this situation. It is likely that the person you spoke to did not realise the state of your parcel, I am sorry about that. I will make sure that a refund is issued as soon as possible. Have a nice day.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 03/02/2023
I placed an order for things in stock and the next day they tell me they don't have everything. Three weeks later they are missing something else. Communication full of errors, confusing, they take a day to respond, the order arrived a month after the purchase and things were missing. I cannot recommend buying from this store. Not at all satisfied with the purchase and will not buy again if I have another option.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2023
Easy navigation
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2023
Some good, some not so good... An order took a long time to be honored, and the supplier was missing a product. So be it, but no customer contact to propose an alternative.
After a phone call after 5 weeks, a compromise was quickly found and the order received 48 hours later. It's a shame not to contact the customer sooner in case of a problem.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/02/2023
The package arrived in perfect condition only that it takes a long time to arrive.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 12/02/2023
the site looks satisfactory and easy to navigate, the order even arrived before the expected date
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2023
Super site Fast response and fast shipping to Belgium
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2023
Paint in pot partially dry: thick film on surface.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please send us an e-mail and a photo of the jar to [email protected] so that we can send you a new one. Thank you very much! Have a nice day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2023
Very good Thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/02/2023
Excellent website with purchase tracking...excellent product availability...speedy & reliable shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Ok well received the package, but I didn't think the figurines were so small.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/03/2023
This product was for immediate shipment and has taken 3 weeks to arrive, it has also had to be separated from the original order, with two other products for immediate shipment and which have not yet arrived.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2023
The item was awaiting restocking. Which seemed rather normal for an item that's hard to find elsewhere. Good communication, since messages clearly indicated that it would arrive, and indeed it did arrive without too much delay, which is all I asked.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/02/2023
Quick
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Verified Buyer
Rating: 5 out of 5
following a purchase from 19/02/2023
Delivered on time we’ll packed and good quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2023
Wide choice and fast delivery.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 26/02/2023
Good communication and fast delivery.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/01/2023
Excellent model / good delivery time / very happy with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
delivery conforms thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Out of stock, so a little long lead time
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 28/11/2022
In general it is very easy, any doubt, they always answer with information, fast and safe service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2023
No email is sent when the order is placed. And no delivery time is indicated.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2023
Very good store thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2023
the site is functional, and shipping very fast. Received in very good condition. Nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2023
Advertised deadline met (aviation work)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2023
Package delivered quickly after the products were available on their premises. The only drawback is that one of the products is a little damaged. We'll have to see what customer service can do.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/02/2023
Not at all satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2023
Orders not received. Over a month to resolve the problem and it's still not over because the refund does not correspond to the amount paid. Customer service unreachable by phone and unresponsive to emails. I'd advise against it.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 20/02/2023
It took a long time for the order to arrive, even though it was just a pair of socks and the shipping price was expensive.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 18/02/2023
Expensive shipping and slow delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2023
correct service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2023
Perfect. Fast delivery, careful shipping.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 19/02/2023
I have ordered and paid in advance for 2 key fobs (F 14 Tomcat), comes only one and Andre goods with the ordered, all where else, very bad ...!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2023
A fast and compliant shipment despite a small bug in the order, but a top-notch after-sales service that reacted very quickly. Well done to the 1001Hobbies team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2023
No problem, but I ordered different paints and odds and ends, and had to wait a while for the order to be complete. Big choice on the site and it's normal not to have everything in stock.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2023
Very good, impeccable service, careful and attentive. I recommend it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2023
I am satisfied with the manner and time of delivery.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 16/02/2023
very decent delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
The only problem is targeting the time slot for receiving the parcel.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 15/02/2023
It says a wide range but that does not take away from the fact that the delivery takes a very long time, this will definitely be the last time I will place another order. There are more modeling shops where the range is just as large probably greater, delivered within 1 or 2 business days.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry to hear that you were not satisfied with the delivery time. The delivery times are clearly indicated with each product and some indeed need more time. We wish you a good day
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