Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 327 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3, 4 and 5 stars

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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 20/03/2022
All ok Top seller and Top shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2022
Fast delivery item conforms to my expectations.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/02/2022
Exceptional purchase following a very bad previous experience.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/03/2022
Very good product at an unbeatable price.
Easy purchase with very good communication.
These guys are among my favourite suppliers!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/03/2022
fast and adequate. Allen pity that during the ordering process go feedback is possible
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2022
Hello , I have received my order: Easy Model https://www.1001hobbies.fr/391_easy-model , the product is made of PLASTIC and not METAL !!!!! very disappointed by your misleading presentation . Miniature Tiger 1/312 1944 Reference 9346220 , Tiger 1/312 1944
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2022
Very satisfied with 1001 hobbies very competent products are reasonably priced and after sales service top I recommend this seller
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 18/03/2022
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2022
Super I would make another order I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2022
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2022
Super happy fast service
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 19/03/2022
Very good customer service and fast shipping.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/03/2022
I was overall very pleased with the shopping experience. The website was easy to navigate and all the information I needed to find and purchase the gift I was looking for was readily available. The price was very fair and 1001hobbies provided great service in terms of sending alerts on the process of filling and shipping my order, all the way through delivery to my door.
The one issue that could and should be improved is packaging for shipping. The corrugated cardboard carton used was particularly light and not very stiff. One side got partly crunched durung transit. And, there wasn’t much protective wrapping inside either - just a bit of folded paper that didn’t fill the space or provide any cushion for the item. So the kit’s box itself was a little bent and creased when it arrived, from the damage to the outer carton.
It really could have been better wrapped usung bubblewrap or air pillow packs, especially given how thin the outer shipping carton was.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/02/2022
Very good site.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/03/2022
It was fast to deliver and nice model
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/03/2022
The Delivery was excellent and timely. The communication was excellent so that I was aware at all times the location and status of my order.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 24/02/2022
Excellent value for money.I am very satisfied, I highly recommend everyone ( experienced modelers and not ) to buy from this store
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2022
Easy-to-use navigation. Pleasant surprise, delivery 48 hours ahead of schedule.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2022
Perfect, nothing to complain about.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 04/03/2022
Everything it says on the box.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 15/12/2021
Very bad experience. Ordered 2 model cars in December 2021 for about €72.00. Emailed several times after 2 months when to expect the order. Would be shipped. Of course received nothing. Then 4 request to refund the amount I paid. Answer was, passed on to financial administration, take into account 2 weeks processing. After one and a half weeks still no refund.
Very bad experience. Ordered 2 model cars in December 2021 for about €72.00. Emailed several times after 2 months when to expect the order. would be shipped. Received nothing of course. Then 4 request to refund the amount paid by me. Answer was, passed on to the financial administration, takes into account 2 weeks of processing. After one and a half still nothing refunded. très mauvaise expérience. Commandé 2 voitures miniatures en décembre 2021 pour environ 72,00 €. Envoyé plusieurs fois par e-mail après 2 mois quand attendre la commande. serait expédié. Rien reçu bien sûr. Après 4 demande de remboursement du montant payé par moi. La réponse était, compte tenu de l'administration financière, prend 2 semaines à traiter. Après un an et demi toujours rien remboursé
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/03/2022
Fast shipping. Everything came in as ordered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2022
parcel well packed, delivery time a little long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
Fast delivery and an anomaly on the order has been taken into account. 1001Hobbies team is very reactive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2022
Very good site and fast delivery. Perfect
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/02/2022
Reliable and exactly what I needed
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/03/2022
Legit store, great selection, reliable shipping. I will shop from them again
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 17/03/2022
Easy to order
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/02/2022
I was able to find hard to find items.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/03/2022
Fast and efficient service to the UK - best price I could find the product I bought.
Well done 1001 Hobbies.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 13/03/2022
I was told my item wasn’t available two day post purchase. They offered me a similar item and told me I would not pay the balance. We thought it was a good gesture. However the item they sent was on sale for the same price. So we did think we where mislead. Then it took days to post abscess held up st customs because it didn’t have the proper paperwork. When it did arrive it had one wrap of bubble wrap ! Just one layer fir a 10kg item that had done electrical components. Poor show 1001 !
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time, see you soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2022
very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2022
Excellent product
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/03/2022
Navigation is complicated Too many manipulations before making a choice. Between the commune or the site says in stock and delivery 2 months later what more can you say.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/03/2022
Superb service. Fast dispatch, excellent quality products and great communication. Merci beaucoup!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 03/02/2022
Delivery took a while but ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2022
Order and delivery carried out quickly and correctly, the only downside being that the site is not very easy to search for (products).
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/03/2022
Excellent service! I’m in the US, si I figured it would take a while for my order to arrive. I was wrong! I got it in about a week. Quicker than most of the domestic shops I use. Bravo!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/02/2022
Very professional and courteous. Received exactly what I ordered and it was in excellent shape upon arrival. The elasped time between placing order and receiving was reasonable, but a bit longer than with other venders.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/02/2022
site too expensive.
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