English 
D
Rating: 3 out of 5
Didn't receive my correct order. All my e-mails to Customer Service went unanswered.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersI
Rating: 5 out of 5
Very satisfied can recommend this site
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S
Rating: 5 out of 5
very satisfied, received within the announced deadlines
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L
Rating: 5 out of 5
Great choice and good price. I am always very satisfied with my purchases
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S
Rating: 5 out of 5
Good communication and reliability, I am very satisfied
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T
Rating: 5 out of 5
Very satisfying
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F
Rating: 1 out of 5
How many emails do you need to send me to get my opinion? It's approaching harassment, I can't take it anymore! Yet I asked to unsubscribe from your emails. I finally gave in and gave you this f***ing opinion.
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Response from 1001hobbies
Hello Fabien,
Thank you for taking the time to share your feelings.
We understand that the frequency of our communications can be bothersome and we apologize for this inconvenience. We have immediately removed your address from our mailing list.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your feelings.
We understand that the frequency of our communications can be bothersome and we apologize for this inconvenience. We have immediately removed your address from our mailing list.
Best regards,
The 1001hobbies team
M
Rating: 5 out of 5
Ok, thank you
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R
Rating: 5 out of 5
Very good. Thank you for the products that meet my expectations. Best regards
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B
Rating: 5 out of 5
Receive model and good condition thank you. Great service.
J
Rating: 1 out of 5
Despite 10 months of delay in delivery, refusal from the merchant to cancel the order, except to charge me an abusive penalty. The merchant didn't even offer to send the second product separately while it was available. Customer service unreachable by phone. However, the merchant has no qualms about charging and collecting the amounts immediately (10 months of cash advance at the customer's expense). Disgraceful practices and no consideration for the customer.
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Response from 1001hobbies
Hello Jean-Philippe,
Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delays and we are doing our best to improve our service. We invite you to contact us directly at [email protected] so that we can discuss your situation and find a solution together.
Best regards,
The 1001hobbies team
Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delays and we are doing our best to improve our service. We invite you to contact us directly at [email protected] so that we can discuss your situation and find a solution together.
Best regards,
The 1001hobbies team
Y
Rating: 5 out of 5
Super
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L
Rating: 5 out of 5
Very rich choice on your site, easy order, well arrived and the items were liked, thank you
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K
Rating: 1 out of 5
Very poor customer service in addition to having waited an eternity (4 months) for my package to be sent
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Response from 1001hobbies
Hello Kaylee,
We are sorry to hear that your experience did not meet your expectations. Your disappointment is understandable, and we want to help you resolve this issue. Please feel free to contact us at [email protected] so that we can find a solution together.
Best regards,
The 1001hobbies team
We are sorry to hear that your experience did not meet your expectations. Your disappointment is understandable, and we want to help you resolve this issue. Please feel free to contact us at [email protected] so that we can find a solution together.
Best regards,
The 1001hobbies team
P
Rating: 5 out of 5
ras
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K
Rating: 5 out of 5
very good service
R
Rating: 1 out of 5
Too much delay, products unavailable, order modification, no commercial gesture.
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Response from 1001hobbies
Hello Renaud,
We are sorry to hear that your experience did not meet your expectations. Your disappointment is completely understandable and we would like to discuss it further with you, via email at [email protected] to find a solution.
Best regards,
The 1001hobbies team.
We are sorry to hear that your experience did not meet your expectations. Your disappointment is completely understandable and we would like to discuss it further with you, via email at [email protected] to find a solution.
Best regards,
The 1001hobbies team.
S
Rating: 5 out of 5
Fast delivery and compliant products
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S
Rating: 5 out of 5
Very good. Thank you.
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C
Rating: 5 out of 5
very good but still a bit too long to receive the orders I have another order planned, but the waiting time of a month and even more surprises me because I am a very good customer
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J
Rating: 5 out of 5
Very good.
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R
Rating: 5 out of 5
Well-packaged parcel, no problem with the reception. Wide range of products available. Small downside on the delivery time. Thank you!
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M
Rating: 5 out of 5
All good
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G
Rating: 5 out of 5
Everything perfect
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J
Rating: 5 out of 5
Love the wireless controllers. Fast shipping.
C
Rating: 5 out of 5
Top products, affordable prices, very good selection and fast delivery. Thank you for a great service.
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C
Rating: 5 out of 5
Excellent delivery with a little extra that brings a smile and reminds us that big brands have nothing to envy, thank you 1001 Hobbies
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A
Rating: 5 out of 5
In accordance with my order. The only site where I could find this miniature in the desired color
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Y
Rating: 5 out of 5
Receipt compliant
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A
Rating: 5 out of 5
It is always a pleasure to order from 1001 hobbies. Very large selection and an efficient and quick service, thank you to the whole team.
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D
Rating: 1 out of 5
The pre-order dates are not respected at all, my order was canceled due to lack of stock, what is the point of a pre-order then???
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Response from 1001hobbies
Hello Dominique,
We understand your frustration regarding the pre-order dates and we are sincerely sorry. In order to find a solution, we invite you to contact us directly at the email address [email protected].
Your satisfaction is important to us.
Best regards,
The 1001hobbies team
We understand your frustration regarding the pre-order dates and we are sincerely sorry. In order to find a solution, we invite you to contact us directly at the email address [email protected].
Your satisfaction is important to us.
Best regards,
The 1001hobbies team
C
Rating: 5 out of 5
I received what order and it was well packaged, thank you again
A
Rating: 5 out of 5
I sent quite quickly, they were asked for information about the shipment and they sent it quickly, although it took a little longer than indicated to carry this out
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H
Rating: 5 out of 5
Extremely fast service!
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P
Rating: 5 out of 5
He went wrong during the order registration. This was quickly and customer-friendly resolved. Super
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D
Rating: 5 out of 5
everything ok
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E
Rating: 5 out of 5
It took more than a month to send me the product but at least they managed to get it.
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J
Rating: 5 out of 5
Very good, everything is correct, thank you.
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M
Rating: 1 out of 5
Article not received and not refunded
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Response from 1001hobbies
Hello Marina,
We understand your concern regarding this situation and we are sincerely sorry. In order to find a solution, we invite you to contact us directly at the email address [email protected].
Your satisfaction is important to us.
Best regards,
The 1001hobbies team
We understand your concern regarding this situation and we are sincerely sorry. In order to find a solution, we invite you to contact us directly at the email address [email protected].
Your satisfaction is important to us.
Best regards,
The 1001hobbies team
R
Rating: 5 out of 5
If everything was quite fast... What I didn't like was that I paid for a premium shipping service that cost me 12.90 euros with UPS and they did not comply with those terms of use.
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