1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I still have not received my order! When I try and contact the help desk they give no sensible reply. I strongly recommend you look elsewhere before dealing with this company!
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Response from 1001hobbies
Dear Kevin,
We are sorry to hear that you have not yet received your order and that you have not received a satisfactory response from our customer service team. To assist you as best we can, please contact us by email at [email protected].
Kind regards,
The 1001hobbies team
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Pierre P.
Rating: 5 out of 5
following a purchase from 03/08/2026
Very well shipped quickly
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William B.
Rating: 5 out of 5
following a purchase from 29/07/2026
Very good purchase. Served very quickly at the nearby pickup point.
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Michel L.
Rating: 5 out of 5
following a purchase from 06/08/2026
Thank you satisfied
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Jean-Philippe B.
Rating: 5 out of 5
following a purchase from 05/08/2026
My order of the P51B Eduard in 1/32 was delivered very quickly, reasonable price and careful packaging: I will order again
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Johannes H.
Rating: 2 out of 5
following a purchase from 21/07/2026
I paid for my order. Then I received a message that the amount had not been received. Only after I transferred the amount again was the ordered goods sent to me.
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Response from 1001hobbies
Hello Johannes,
We regret that there were difficulties in matching your payment to your order and that you had to transfer the amount again before your order was shipped.
Please contact us at [email protected] and provide your order number so we can review the process.
Best regards,
Your 1001hobbies team
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Frederic F.
Rating: 5 out of 5
following a purchase from 06/08/2026
no problem. fast shipping and reception I recommend
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Antonio J.
Rating: 1 out of 5
following a purchase from 03/08/2026
THE DELIVERY ARRIVED VERY LATE and it was for my nephew's birthday. 0 tracking and on top of that they say they tried to deliver it one day and that's a lie.
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Response from 1001hobbies
Dear Antonio,
We sincerely regret that your order did not arrive on time for your nephew's birthday and we understand your frustration. We appreciate your feedback and invite you to contact us directly so we can help you resolve this situation in the best possible way.
Sincerely,
The 1001hobbies team
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Tatiana G.
Rating: 4 out of 5
following a purchase from 04/08/2026
Very satisfied with my order; the pops are perfect, carefully packaged. A small downside regarding the processing of the order which took a bit longer, but the delay was very reasonable. I recommend!
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Response from 1001hobbies
Hello Tatiana,
We warmly thank you for your positive feedback and for your recommendation. We are delighted that you are satisfied with your pops and their packaging, and we take note of your comment regarding the processing time of your order.
We wish you wonderful discoveries in our store.
Best regards,
The 1001hobbies team
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Manel M.
Rating: 5 out of 5
following a purchase from 28/03/2026
They took longer than expected to have the product in stock but I was already warned that it could happen. The communication with them has been very good and overall everything excellent.
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Pedro Diego T.
Rating: 4 out of 5
following a purchase from 30/07/2026
Good
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Marenati B.
Rating: 5 out of 5
following a purchase from 06/07/2026
Very good
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Alain L.
Rating: 3 out of 5
following a purchase from 31/07/2026
lack of communication about products indicated as available and ultimately unavailable. an email indicating this state of affairs would be welcome
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Emili C.
Rating: 5 out of 5
following a purchase from 08/03/2026
Great experience, the product I had pre-ordered was no longer available, I contacted customer service, and they responded immediately and found a solution that could meet my needs, they were very courteous.
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Larvor C.
Rating: 1 out of 5
following a purchase from 04/08/2026
Shameful packaging, hidden fees, and bad faith customer service for collectors. Avoid this store if you are buying collectible items. I ordered an Aniplex figurine for over 300 €. Despite subscribing to their 1001Prime service (€14.99) and paying €14.10 for Chronopost shipping, the product was shipped without any rigid protective box, simply wrapped in bubble wrap and opaque black plastic film. Inevitable result: the original box (an inseparable element of value for a collector) arrived completely destroyed (crushed parts, torn cardboard, deep creases). The worst part is the Customer Service response: They claim that delivery was "free" while the invoice proves that I paid over €29 in fees and delivery services. They absolve themselves by stating that I needed to pay a "packaging option for €2.50" to hope to receive a rigid box. It is unacceptable to charge extra for the basic packaging essential for the safety of a product at this price. They refuse the exchange and the strict application of the Legal Compliance Guarantee, offering a ridiculous credit of €30 to force me to shop with them again. No respect for the customer or collectible items. Case forwarded to SignalConso (DGCCRF). Think twice before ordering. 1001hobbies also has the audacity to ask me to contact them via your email address on the Trustpilot review while it is precisely on this address that Customer Service (Alison, ticket n°630647) opposed a non-receipt response by offering me a simple credit of €30 and claiming that I needed to pay for "extra packaging at €2.50" to receive a rigid box. They already have all the documents (invoice, photos) in the discussion thread. I am waiting for a real bank refund or an exchange, not automated responses on review sites.
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Response from 1001hobbies
Hello Mr. Larvor,
We are sorry to read about your experience and understand your frustration regarding the condition of the packaging upon receiving your figurine.
We would like to clarify that an error was indeed made in an initial exchange with our customer service regarding shipping fees: we later confirmed that these were indeed charged on your order, and we apologized to you about this via email.
Your case (ticket n°630647) has been carefully reviewed by our team, who has already sent you a detailed response as well as a commercial proposal. We remain at your disposal on this same thread if you wish to continue the discussion.
We also take note of your comments regarding the packaging of our shipments, which have been forwarded to our concerned teams.
Best regards,
The 1001hobbies.fr team
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Georg W.
Rating: 5 out of 5
following a purchase from 29/07/2026
Everything went perfectly
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Dirk H.
Rating: 5 out of 5
following a purchase from 02/08/2026
First service. You are kept informed when you have placed your order, when it has been shipped, when it will be delivered. Everything is good. Dirk
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Mattia C.
Rating: 3 out of 5
following a purchase from 06/08/2026
It takes too long to arrive, they say one day, then it arrives after two weeks when it was supposed to arrive in five days.
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Paolo R.
Rating: 5 out of 5
following a purchase from 02/08/2026
Accurate shipping and high quality model.
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John B.
Rating: 5 out of 5
following a purchase from 03/08/2026
Product delivered with no damage. Good customer follow-up.
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Guillaume D.
Rating: 5 out of 5
following a purchase from 05/08/2026
Package received quickly. Everything is good
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Stefan K.
Rating: 5 out of 5
following a purchase from 28/07/2026
Fast delivery, everything went perfectly.
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Wayne Douglas T.
Rating: 5 out of 5
following a purchase from 31/07/2026
Excellent service. From ordering to receiving
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H. D.
Rating: 5 out of 5
following a purchase from 01/08/2026
Correct delivery
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Claudio S.
Rating: 5 out of 5
following a purchase from 03/08/2026
Everything perfect
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Alexandre L.
Rating: 5 out of 5
following a purchase from 05/08/2026
Perfect
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Samuel C.
Rating: 5 out of 5
following a purchase from 31/07/2026
Delivery arrived within days. Everything is great!
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Andrea A.
Rating: 5 out of 5
following a purchase from 04/08/2026
Top
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Eric N.
Rating: 5 out of 5
following a purchase from 24/07/2026
A variety of choices and relatively affordable prices... The paradise for big kids! I check your site every day and I will order again.
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Jan B.
Rating: 1 out of 5
following a purchase from 07/08/2025
Unreliable trader. Very poor or no communication. Delivery incomplete and delayed. I placed an order for 3 items in July 2025. I received my last item in August 2026. So 1 year after ordering.
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Response from 1001hobbies
Dear Jan,
We are sorry to hear that you had to wait so long for your order. We understand your disappointment and appreciate your patience in this situation. If you have any questions, please do not hesitate to contact us via email at [email protected]
Best regards,
The team at 1001hobbies
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Karolina S.
Rating: 2 out of 5
following a purchase from 07/07/2026
Product is good, but I give a lower score due to less communication/info about delivery (delay during order, no clear communication about when it will be delivered and track trace gave no good information - there was suddenly a doorbell after 5 weeks)
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Response from 1001hobbies
Dear Karolina,
Thank you very much for your review. We are sorry to hear that the communication about your delivery did not meet your expectations. If you need more information or encounter a problem, you can contact us by email at [email protected].
Best regards,
The 1001hobbies team
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Alain D.
Rating: 5 out of 5
following a purchase from 04/08/2026
Very fast
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Jürgen W.
Rating: 5 out of 5
following a purchase from 04/07/2026
Everything is great
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Stéphane M.
Rating: 2 out of 5
following a purchase from 04/08/2026
Hello, I am satisfied with my purchase choice but very disappointed given the difficulty in assembling this model and the additional purchases I had to make to best complete my purchase.
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Response from 1001hobbies
Hello Stéphane,
We thank you for your feedback and are pleased to hear that you are satisfied with your purchase. We understand that assembling certain models can be a challenge and we would like to help you enjoy your experience better. Please feel free to contact us privately to discuss your difficulties and find solutions together.
Best regards,
The 1001hobbies team
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Simone C.
Rating: 5 out of 5
following a purchase from 04/08/2026
The delivery was very fast, I recommend them.
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Eric S.
Rating: 5 out of 5
following a purchase from 04/08/2026
Package shipped quickly. No issues. Recommend this store.
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Ana G.
Rating: 5 out of 5
following a purchase from 25/07/2026
Everything perfect, the order arrived well protected and they informed me of the approximate delivery date. Thank you very much.
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Axel O.
Rating: 5 out of 5
following a purchase from 30/07/2026
Great service and fast shipping
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Mohammed M.
Rating: 5 out of 5
following a purchase from 02/08/2026
Excellent item and superb shipping speed. Very satisfied with the service.
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Steven B.
Rating: 5 out of 5
following a purchase from 26/06/2026
They have a good selection. New products are added all the time they arrive fairly quickly and in good condition.
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