Customer reviews of 1001hobbies

4,2 /5

Based on 40 334 published reviews

5 25,4k 63% 4 6 446 16% 3 2 772 7% 2 1 728 4% 1 3 995 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3, 4 and 5 stars

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Verified Buyer

Published on 08/05/2021 à 08h28 following a purchase from 06/05/2021

Great communication and great service.

Verified Buyer

Published on 08/05/2021 à 07h24 following a purchase from 02/04/2021

Delivered on time.

Verified Buyer

Published on 08/05/2021 à 07h16 following a purchase from 06/02/2021

Since my last review still no refund only ideal promises of customer services contacting me to arrange refund. Maybe they bissy blockading Jersey? Maybe soon I can go direct to there offices in person and cause a fuss and that way I,ll get my refund.

Response from 1001hobbies Published on 12/05/2021

Hello,
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure

Acquirente Verificato

Published on 08/05/2021 à 06h56 following a purchase from 19/04/2021

Satisfied with this transaction , fast , clear , maybe a little high shipping cost

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Verified Buyer

Published on 08/05/2021 à 03h30 following a purchase from 25/02/2021

Always satified with prompt shipping and value pricing. Two thumbs up!

Verified Buyer

Published on 08/05/2021 à 02h58 following a purchase from 20/02/2021

A first class service with very competitive prices

Verified Buyer

Published on 08/05/2021 à 00h43 following a purchase from 04/04/2021

All items I believed were in stock, then I Had no further communication after order confirmed,due to covid i was prepared to wait a little longer for the delivery.
emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund.
Just bad communication.

Response from 1001hobbies Published on 12/05/2021

Dear customers,
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
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Verified Buyer

Published on 08/05/2021 à 00h06 following a purchase from 11/03/2021

kept informed all the way through the transaction, only downside was the carrier
Monique was an absolute treasure to deal with

Verified Buyer

Published on 08/05/2021 à 00h05 following a purchase from 06/04/2021

Good communication on order and quick delivery

Verified Buyer

Published on 07/05/2021 à 23h56 following a purchase from 25/04/2021

Perfect !

Verified Buyer

Published on 07/05/2021 à 23h47 following a purchase from 28/02/2021

took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.

Response from 1001hobbies Published on 12/05/2021

Mr. Summers,
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure

Acheteur Vérifié

Published on 07/05/2021 à 23h01 following a purchase from 17/04/2021

Order well delivered but an email received every day for availability when product ordered and several emails sent to report the concern without any response.

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Acheteur Vérifié

Published on 07/05/2021 à 21h52 following a purchase from 12/04/2021

A wide choice, a product faithful to the presentation and of good quality, a very good follow-up from order to delivery. Fast delivery

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Verified Buyer

Published on 07/05/2021 à 18h05 following a purchase from 29/04/2021

They are scamming UK buyers as they are trying to give the impression that they are UK based, with their .co.uk website, and London contact phone number. They are actually in France, and so you must pay much more money in import fees. Don't buy from this fraudulent company if you are not in the EU.

Response from 1001hobbies Published on 12/05/2021

Hello,
We regret this comment. We regret that you did not see that we ship from France, as indicated during the validation of your cart.
Due to the current COVID restrictions and the Brexit, shipping times may be 3-5 days longer than expected.
Please note that orders above 135GBP may require additional costs upon reception. Thank you for your understanding.
We regret this situation and apologize to you.
Sincerely,
Laure

Verified Buyer

Published on 07/05/2021 à 18h01 following a purchase from 16/04/2021

it was very easy finding the product and your hobby shop

Acheteur Vérifié

Published on 07/05/2021 à 17h36 following a purchase from 30/04/2021

Beautiful finish, top of the range

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Acheteur Vérifié

Published on 07/05/2021 à 17h23 following a purchase from 25/04/2021

I'm sorry, but when you buy for 170 euros in two weeks and 5 days later they give you a 10% discount, you feel like you're being taken for a fool. I don't appreciate it. We'll be sure to get back to you when you mention it.

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Geverifieerde Koper

Published on 07/05/2021 à 17h03 following a purchase from 27/04/2021

Purchased beautiful miniature. No long delivery time and fine delivery. Just great!

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Acheteur Vérifié

Published on 07/05/2021 à 16h27 following a purchase from 30/04/2021

Cette fois si arrivé en bonne état ce n'est pasvotrefaute c'est celle du transporteur ou du livreur merci pour votre rapidité de votre envoi

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Comprador Verificado

Published on 07/05/2021 à 15h30 following a purchase from 02/05/2021

On this occasion everything has gone very well, the shipping period has been about a week, everything has arrived well and is what I ordered and without any problems.

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Acheteur Vérifié

Published on 07/05/2021 à 14h36 following a purchase from 30/04/2021

Total satisfaction

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Verified Buyer

Published on 07/05/2021 à 13h56 following a purchase from 02/05/2021

Great service

Acheteur Vérifié

Published on 07/05/2021 à 13h55 following a purchase from 02/05/2021

Fast and as ordered.

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Acquirente Verificato

Published on 07/05/2021 à 13h54 following a purchase from 01/05/2021

Delivery was very fast excellent Packaging the goods were delivered in excellent condition

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Acheteur Vérifié

Published on 07/05/2021 à 12h15 following a purchase from 04/05/2021

Perfect service. Small problem with a can of paint (without gas). They sent another in less than 24 hours.
Serious and fast company, takes care of its customers.

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Acquirente Verificato

Published on 07/05/2021 à 10h58 following a purchase from 18/04/2021

Attractive prices and offers, good communication but delivery time a bit too long

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Geverifieerde Koper

Published on 07/05/2021 à 10h51 following a purchase from 20/04/2021

Fast delivery

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Acheteur Vérifié

Published on 07/05/2021 à 09h36 following a purchase from 24/04/2021

nothing to complain about

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Acheteur Vérifié

Published on 07/05/2021 à 08h45 following a purchase from 22/04/2021

It's a real mess to find the color selected by the model's documentation. While everything exists in your correspondence table, in practice it doesn't. You have to make approximate choices.

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Response from 1001hobbies Published on 10/05/2021

Sir, We regret your comment. Our customer service is at your disposal if you need any help at 01 1 79 73 68 76. Regarding your paints, simply enter the pot reference in the search bar. Please also know that it's thanks to your comments that the 1001hobbies site improves every day.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.

Acheteur Vérifié

Published on 06/05/2021 à 23h35 following a purchase from 14/04/2021

I find that you are often out of stock and that's a shame, I had ordered 2 bottles and you couldn't because you only have one and that still makes me lack today.

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Acquirente Verificato

Published on 06/05/2021 à 23h26 following a purchase from 26/04/2021

Clear and well-stocked site

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Acheteur Vérifié

Published on 06/05/2021 à 22h58 following a purchase from 25/04/2021

Order arrived quickly Very well packaged I recommend

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Acheteur Vérifié

Published on 06/05/2021 à 22h22 following a purchase from 23/04/2021

Very responsive customer service following my delivery problem, at amazon level! Fast shipping. I recommend ;)

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Acheteur Vérifié

Published on 06/05/2021 à 21h15 following a purchase from 28/04/2021

the only drawback was that the labels stuck on the pots hid the color numbers.

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Verified Buyer

Published on 06/05/2021 à 18h13 following a purchase from 03/04/2021

Very easy to deal with. Prompt service and delivery. Highly recommend them.

Acheteur Vérifié

Published on 06/05/2021 à 17h20 following a purchase from 14/04/2021

Perfect, order delivered on time! Come on down! Michèle B.

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Geverifieerde Koper

Published on 06/05/2021 à 16h46 following a purchase from 11/04/2021

Fast and well packed

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Verified Buyer

Published on 06/05/2021 à 16h32 following a purchase from 27/04/2021

Good tracking, knowing exactly where your parcel is, at all times

Acheteur Vérifié

Published on 06/05/2021 à 14h13 following a purchase from 19/04/2021

Fast delivery and product conforms to the catalog.

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Verified Buyer

Published on 06/05/2021 à 13h25 following a purchase from 16/04/2021

Fast delivery with good communication from seller, recommended.