Customer reviews of 1001hobbies

Avoid 1001Hobbies. Poor service, fraudulent terms and conditions Summary: 1001Hobbies is a company that borders on fraud, and the customer reviews on this website are a complete scam. I gave two stars on Trustpilot because I received an item as ordered and partial refunds, although with significantly more time and effort than necessary. I have since downgraded the rating to one star as 1001Hobbies continues to fall short of expectations. I placed four orders with 1001Hobbies. The first went smoothly: ordered on September 1, 2025, shipped two weeks later. The second order was placed on September 2; the website stated that the item would be available and shipped by early October. By the end of November, the delivery had still not arrived, and I canceled the order. 1001Hobbies refused a full refund; shipping costs were not to be refunded (even though obviously nothing was shipped), and they wanted to charge a processing fee of 25%. This is illegal under EU regulations as it represents an unreasonable burden on harmed consumers (i.e., fraudulent business terms). Although I pointed this out, I only received a partial refund, but within an acceptable timeframe of two weeks. The third order was placed on September 8. The website indicated delivery in mid-October. I canceled the order on November 30. After dozens of messages, I still have not received a refund. My account page now states

nothing to say very satisfied product conforms, reactive, response to our questions, in short all good

When I ordered, it wasn't clear to me that I was ordering good from France. The delivery date that I was originally given was not very long. Ultimately, it took over two weeks to receive the paint I ordered. I would up putting the project that I was working on aside and moving on to something else.

Package did not arrive and support takes several days to respond.

Pre-ordered an item, waited for a year, were told the product was about the get shipped, and we didn't get anything. Two months later we asked what's up and were told that product was out of stock again and we should choose a different product or they'll give us a refund. But then they found it somehow and we received the product the other day. A lot of back and forth and confusion, but happy that at least we got the item in the end cause I was begging to feel this might be a scam.

I ordered a large cyberpunk shirt, and I was sent a small on top of that, it was shipped late as well. I’ve tried to contact the merchant multiple times, and I have received absolutely no response. I’ve been completely ignored, and I’ve only received a couple of generic automated emails that were in French, and some of that French text was instructing me to translate it using Google Translate, which has just ridiculous. I’ve got no other choice but to contact my bank and file a charge back.

Great Company great items 5* service.

Very good, I recommend.

It was perfect and the delivery was fast and very well packaged, so great

I have received the shipment. Everything is very good. Thank you very much. Regards.

This was quickly and correctly resolved after the wrong order.

I am delighted with what I ordered from you and the delivery in record time

Everything arrived swiftly and safely! I had an excellent experience, even from overseas.

Terrible tracking of the order, updates are non existent or unclear

Hello. The delivery is a bit long (2 weeks for the last one) but for the rest, products, packaging, payment by check and delivery location, nothing to say. I wish the whole team a good continuation. See you soon for my next order.

After a year of waiting still waiting for my package.

Excellent choice of models and super fast shipping.

100% SERIOUSNESS

Good order tracking despite the manufacturer's delays

I am still waiting for a response after a month...

perfect order received as expected

Order not received and no info from customer service

Item not received

Shopping was easy. Shipping is taking a long time.

The delivery went well, but unfortunately I haven't been able to pick up the package yet. Since I am not home for 2.5 weeks. I won't be home until early July and by then the package will have been returned.

All good I will make purchases Excellent seller Top!

The best purchase of all

Perfect transaction excellent material

Everything perfect

Yes, thank you, everything as described, as desired, very good handling, I am very satisfied.

Shipment as expected. Quality packaging and short deadlines. Impeccable therefore!

The shipment took too many days, and the description of the boxes is not always clear to understand the content.

excellent!

I placed an order that was supposed to be delivered, the package is nowhere to be found, you try to resolve it via email, no response, I will never order here again, they didn't put the house number on the package.

Fantastic model shop will definitely buy from again Thank you.

Everything went very well

everything to your liking

Overall good, I give 5 stars but I still criticize the lack of photos on the site and even some that do not correspond to the product, improving this would be nice. Thank you!

Client for years. First disappointment. More than 2 months of waiting... fortunately, it wasn't a gift or surprise for someone else. This won't stop me from ordering again anyway.

Price and shipping cost is reasonable. Shipping as quick. However, packaging is no good. No forms or bubble wraps just a perfect fit paper box. And the box is thin and flimsy. Actual box of the kit has multiple damages especially on corners