English 
G
Rating: 5 out of 5
Great service!
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 682 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
everything is great
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L
Rating: 1 out of 5
Worthless experience. We ordered something in August 2025 that was a preorder. It was supposed to arrive in October. This was postponed to November. Then it became February. The customer service is hard to reach. Eventually got in touch and it was explicitly stated that it would really be delivered soon. So I waited a bit longer and had half of the order delivered. Ultimately, it was delayed 3 more times and to my great surprise, I saw that the box I wanted was just sitting on the shelves in the local Gundam store with ample stock. Finally emailed again, that email never reached them. After emailing again, I changed the order to a figure that is available for immediate delivery and this was delivered right away. The conclusion is: if you order something they have in stock, it is fine to order, but do not do a preorder! Go to your local Gundam store and ask the staff if they can do the preorder for you. This helps the store and face-to-face it is often better resolved.
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Response from 1001hobbies
Hello Larissa,
We fully understand your feelings regarding the situation you describe and regret the inconveniences you have experienced during the processing of your pre-order.
The comments and feedback from our customers are very valuable to us, as they help us identify areas for improvement and continuously optimize the quality of our service.
If you would like to provide us with more information, have specific requests, or wish to discuss certain points about your experience, we invite you to contact us directly at the following email address: [email protected]. Our team can then engage with you and review your request with the necessary attention.
We thank you for taking the time to share your experience with us and remain at your disposal.
Best regards,
The 1001Hobbies team
We fully understand your feelings regarding the situation you describe and regret the inconveniences you have experienced during the processing of your pre-order.
The comments and feedback from our customers are very valuable to us, as they help us identify areas for improvement and continuously optimize the quality of our service.
If you would like to provide us with more information, have specific requests, or wish to discuss certain points about your experience, we invite you to contact us directly at the following email address: [email protected]. Our team can then engage with you and review your request with the necessary attention.
We thank you for taking the time to share your experience with us and remain at your disposal.
Best regards,
The 1001Hobbies team
E
Rating: 5 out of 5
Very good. The delays were a bit long...but the reference was not easy to find. So everything is fine. Perfect
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B
Rating: 5 out of 5
Fast and compliant shipping.
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G
Rating: 3 out of 5
Items marked as in stock, "ships today", weren't. Item search is far from exact. Typing in an exact item name or product number only pulls up an entire category of product. Finding a specific item still required searching multiple web pages. After submitting an order, it took two weeks to ship first order and four days to ship second. The posted order information on the website didn't (and still doesn't) fully match what was shipped. Both order information and invoice are incorrect. Of the four locations on the website to show order status, only one was ever accurate. Though my orders had been shipped, days later the order status still showed "Preparing". No tracking information was ever made available on the site. Required email requests to customer service to be provided with shipment tracking information. First order arrived with package unsealed on both ends of the box. Luckily, no items were damaged or missing -- yet what is the logic in shipping an unsealed container -- even when it's a folded closed cardboard box -- internationally. On a positive note, I appreciate receiving the items I needed and having an easy ordering process. The online experience after submitting an order was very rough.
T
Rating: 5 out of 5
Everything is perfect! Highly recommended.
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A
Rating: 5 out of 5
Order as described and processed quickly except for the post which messed up for 1 week to deliver
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M
Rating: 5 out of 5
Fast delivery, very sturdy cardboard package against shocks Everything perfect
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T
Rating: 5 out of 5
Perfect!
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P
Rating: 5 out of 5
Everything is great, flawless goods, flawless and fast delivery
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R
Rating: 5 out of 5
Good and fast
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L
Rating: 5 out of 5
Quality merchandise at great price
P
Rating: 5 out of 5
Late but good!
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S
Rating: 4 out of 5
As always everything is correct although slow
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T
Rating: 5 out of 5
Complete delivery
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M
Rating: 5 out of 5
Just what I needed thank you
C
Rating: 5 out of 5
Everything happened as planned
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G
Rating: 5 out of 5
Item corresponding to the request, fast shipping.
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G
Rating: 5 out of 5
Shipped in a week and arrived a week later. Shipping information was not updated, which made planning for arrival harder.
C
Rating: 5 out of 5
some items had a longer delivery time but overall acceptable given the special requests, well-stocked catalog you always find what you are looking for
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S
Rating: 5 out of 5
As always, effective and reliable
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N
Rating: 5 out of 5
Well followed. nothing to say
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J
Rating: 5 out of 5
Pleased with items ordered shipping tracking updates need improvement
M
Rating: 5 out of 5
At the top.
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F
Rating: 5 out of 5
Fast, efficient, great price!
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V
Rating: 2 out of 5
I have not yet received the package and they have already sent me four emails asking for a review.
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Response from 1001hobbies
Good morning Veronica,
We are sincerely sorry to learn about this situation and understand your disappointment regarding the review requests received despite not having received your package yet.
We place great importance on our customers' satisfaction and would like to verify the details of your order with you, in order to understand what happened and provide you with the best possible solution.
We invite you to contact us directly via email at the following address: [email protected], providing us with the information related to your order. Our team will then be able to review your case with you and do what is necessary to resolve this situation.
Thank you for your understanding and we remain at your disposal.
Best regards,
The 1001Hobbies team
We are sincerely sorry to learn about this situation and understand your disappointment regarding the review requests received despite not having received your package yet.
We place great importance on our customers' satisfaction and would like to verify the details of your order with you, in order to understand what happened and provide you with the best possible solution.
We invite you to contact us directly via email at the following address: [email protected], providing us with the information related to your order. Our team will then be able to review your case with you and do what is necessary to resolve this situation.
Thank you for your understanding and we remain at your disposal.
Best regards,
The 1001Hobbies team
D
Rating: 4 out of 5
Postage/delivery charge was high. Hadn't realised decals would be comimg from France
C
Rating: 3 out of 5
Don't care for the 3D models, hard to separate the pieces from the base without snapping the piece or leaving a clump on the bottom of each piece from the mold base.
Response from 1001hobbies
Hello Corey,
We completely understand your point of view regarding 3D-generated models.
Our customers’ comments and feedback are essential in helping us continuously improve the quality of our products and services. We take your opinion into consideration and thank you for taking the time to share it with us.
If you would like to provide us with further details about your experience or submit a complaint, we invite you to contact us directly by email at the following address: [email protected]. Our team will be able to review your request carefully.
We remain at your disposal and thank you again for your feedback.
Kind regards,
The 1001Hobbies Team
We completely understand your point of view regarding 3D-generated models.
Our customers’ comments and feedback are essential in helping us continuously improve the quality of our products and services. We take your opinion into consideration and thank you for taking the time to share it with us.
If you would like to provide us with further details about your experience or submit a complaint, we invite you to contact us directly by email at the following address: [email protected]. Our team will be able to review your request carefully.
We remain at your disposal and thank you again for your feedback.
Kind regards,
The 1001Hobbies Team
D
Rating: 5 out of 5
10/10 perfect!
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P
Rating: 5 out of 5
Good communications and fast shipment. Would order from again.
A
Rating: 5 out of 5
Very good
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J
Rating: 1 out of 5
The worst collection store I have bought from, very good communication via email but they do and undo as you please modifying dates, products, and even prices I will never buy here again and I will never recommend it
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Response from 1001hobbies
Hello Jose,
We sincerely regret to hear about your dissatisfaction and we are sorry for the situation you describe.
The satisfaction of our customers is very important to us, and we would like to understand precisely what happened so we can speak with you and find an appropriate solution.
We invite you to contact us directly by email at the following address: [email protected], providing us with the details of your experience. Our team will be able to review your case with you and discuss it.
We thank you in advance for your response and remain at your disposal.
Sincerely,
The 1001Hobbies team
We sincerely regret to hear about your dissatisfaction and we are sorry for the situation you describe.
The satisfaction of our customers is very important to us, and we would like to understand precisely what happened so we can speak with you and find an appropriate solution.
We invite you to contact us directly by email at the following address: [email protected], providing us with the details of your experience. Our team will be able to review your case with you and discuss it.
We thank you in advance for your response and remain at your disposal.
Sincerely,
The 1001Hobbies team
J
Rating: 5 out of 5
fast and precise
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P
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
Everything perfect
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F
Rating: 5 out of 5
Everything perfect. Highly recommended.
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R
Rating: 5 out of 5
Great experience, wide variety of products and quite attractive prices
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S
Rating: 5 out of 5
Great site, niche articles can be found.
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E
Rating: 5 out of 5
Very good, as usual
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