Customer reviews of 1001hobbies

I placed an order for a model on September 4 paying for a shipping service that promised to deliver the package between September 6 and 8. On the 7th I sent them an email asking about the status of the package and was told that it would arrive the following day (which was Saturday the 8th) or early the following week. I was also told that the tracking code would certainly be provided to me on the 8th. I told them how unhappy I was as I had paid extra money for it to be delivered between the 6th and the 8th. Trying to contact them in multiple ways I was given the tracking code on Monday via customer service chat. Finally the package arrived on the 12th and they mailed me the tracking code the day before. The package was correct and arrived in good condition. Overall my rating is bad and I am disappointed.

notwithstanding the carrier's delay, i simply regret that either in the catalog or on the internet, the number of pieces is not always indicated, either personally or for a 9 year old nephew. otherwise, the quality of the reception and packaging is excellent. A recomm

Perfect as usual.

I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .

It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be

the delivery time was a little long and the parcel arrived crushed but nothing broken inside, but the parcel tracking imp

It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be

I sent off for the Douglas Bader… I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit, the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .

I sent off for the Douglas Bader... I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit, the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .

Everything correct and fast shipping

Excellent customer service and delivery (on time). On the other hand, the product (dolphin helicopter) had obviously already been opened because it was damaged (landing gear detached). The item was sold out but there was no mention of any discount.

Nice service. CLEAR

R.A.S.......................................

Excellent - everything went very smoothly I highly recommend it

I haven't received the package I don't know where it is and the customer service is not responding. Very bad

The treatment has been excellent but the delivery time of the material is taking too long.

4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, parts outside the bags = missing parts?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.

4 items ordered on 1508 announced in stock and finally dispatched on 0309 for receipt on 0509... Like many others, I've noticed that the packaging leaves something to be desired (simply filmed) and that one of the 4 boxes ordered is open (open seals, pieces outside the bags = missing pieces?). If you want to offer something as a gift, be sure to order in advance (in my case, I missed my nephew's birthday and had to buy something else as a back-up). Customer support answers the phone well, yes. But it's a problem with our logistician"". As for the return order form inside, nothing to do with what I ordered. The return is going to be complicated. In short, for me it's a failure, and frankly a shame.

Very good service and good product. Nothing to reproach

Fast refund of the product I regret a lack of experience of the customer service to explain me the delay of this order and especially the dela

Good service for orders

Thin and fast.

satisfactory

good contact fast service

Fast delivery and very well protected model I would recommend v

It would be perfect with shorter delivery times. 6 days for a product in stock is a bit long.

I have not received my package yet!!! I have no idea where it was taken if it was delivered or not!

Not the quickest delivery

I rate 1001 modellbau very highly because there are great offers delivered quickly and everything is done to satisfaction. Thanks again!!!!

Fast and photo-quality

good reception of the parcel in time satisfied with my purchase I would recommend to my entourage next purchase the b25 G Mitchell very professional site with a lot of ch

Perfect, nothing to complain about, satisfied with my purchase

Not the quickest delivery Not the quickest delivery

Not the quickest delivery Not the quickest delivery

This was the only online hobby store where I could find HGW scale seat belts. (That's not to say there may be others.) I placed my order thinking that the store was in the United States. It was only after the three weeks it took for the items to arrive that I realized the online store is located in Europe. Otherwise a successful online purchase.

perfect fast compliant highly recommend will return.

Good experience

This was the only online hobby store... This was the only online hobby store where I could find HGW scale seat belts. (That's not to say there may be others.) I placed my order thinking that the store was in the United States. It was only after the three weeks it took for the items to arrive that I realized the online store is located in Europe. Otherwise, a successful online purchase.

No problems with ordering or receiving. Me

This was the only online hobby store… This was the only online hobby store where I could find HGW scale seat belts. (That's not to say there may be others.) I placed my order thinking that the store was in the United States. It was only after the three weeks it took for the items to arrive that I realized the online store is located in Europe. Otherwise, a successful online purchase.