Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 692 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Very fast order processing and dispatch, careful packaging and excellent communication. As for the catalog on the site, it's very varied and allows for a multitude of projects. In short, I'm going back with my eyes closed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Immediate dispatch, very well packaged, item fully complies with my expectations (Eiffel Tower). Too difficult to assemble for my son of years but we were delighted to assemble it as a family just after the passage of Santa Claus! Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
the carton is very damaged.it's stressful at the reception.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
very good store meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Very satisfactory
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Ordered on line Ordered on line, paid on line and my stuff turned up when expected. Good service - I will use again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Good tracking of the parcel, delivered to a relay point at the address given.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Thank you very much
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Good transaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Wide choice of models. Fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2017
Product conforms. The model glue is terrible !!!! Fast delivery
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/12/2017
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
Response from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/12/2017
Delivery on time by products goods in perfect condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2017
Long delivery time. Moulding problem. Poster damaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
Beautiful book and finally with cockpit detail
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
Everything is ok except the package torn and opened not sup
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
nothing to say i received my parcel on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
Very good signs would have liked just a little more choice on boats ladders 187. Order sent on time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2017
Order placed on 111117 one month later still no parcel delivered. I ask customer service about the status of my order because I haven't received anything. They tell me I'm missing half my items and that they'll send what they have in stock. In exchange he gives me a credit note for the amount of the 2 items I'm missing, plus free delivery. A week later I see the items I'm missing are available again on the site. I send an email to customer service and they tell me that the items I'm missing are not available. I find that the service is not at all of quality it is the first that it happens to me with such a level of incompetence. I am very disappointed with the customer service and the management.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
Package received in good condition and on time. I highly recommend
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 27/12/2017
The delivery time is a bit long and the shipping costs to Austria are very high. The goods are o.k.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 27/12/2017
Good selection and fast delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2017
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
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Response from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/12/2017
Great product n better than described. Great product n better than described.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/12/2017
Excellent response time and quality. Excellent response time and quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
My opinion is mixed. they seemed very professional until I received my parcel of 8 paints with a completely dry pot of matt white inside. it wasn't even possible to stick the tip of a knife into it, so to speak. I contacted them by chat and the person suggested 2 times that I use solvent to dilute it!!!!! but it's as hard as a rock, it won't do any good to dilute it!!!!!! And when I ask for an exchange, no reply. I really wonder if he knows the paints he's selling. In short, you shouldn't order everything from them, especially with a commercial return like this that doesn't exist if you have a penny to your name.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
Does not meet delivery deadline
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2017
Good contact with customer service in general. Fast and efficient responses. The choice of accessories for the model airplanes could be much wider, especially the choice of decals. On the other hand, you don't have to be in a hurry to receive the items.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2017
part of the order only!!!! Bravo!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
The product is of high quality, but it's unacceptable to charge for such poor gift-wrapping. It looks like a 5-year-old has wrapped it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
I have received my order and I am very pleased with the service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
Very good model site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
Excellent response time and quality. Excellent response time and quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2017
order nickel delay longer than expected but received on time. element ok i reco
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2017
Great product n better than described. Great product n better than described.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 26/12/2017
#NOM?
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 26/12/2017
Unfortunately, I can't rate the product as I gave it away. And it would be far too early to rate it. The delivery time was quite long at around three weeks. The money was transferred on 30.11.17 when I ordered it. The package arrived on 15.12.17. I don't know what happened between 30.11 and 11.12 when the package was announced but at least it was two weeks. Sorry.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/12/2017
Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!
Response from 1001hobbies
Dear customer, The delivery was possible by the 23rd December with a specific shipping method, however you chose the shipment by letter with takes longer as indicated. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/12/2017
i'm very disappointed with 1001 pattes for a first and probably last order. not seeing my order arrive after 10 days i phoned 1001 pattes who after doing some research realised that the order was faulty so they renewed the order which this time must be in my neighbor's letterbox. as a result no presents for christmas and i have to wait for my neighbor to come back to find out if he r
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2017
fast shipping well packagedI recommend
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