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A
Rating: 4 out of 5
Product is good. The delivery was a disappointment
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersT
Rating: 1 out of 5
1 month to receive the order, without being kept informed despite requests by email. And impossible to reach the site by phone. I will not order from you again.
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Response from 1001hobbies
Hello Tristan,
Thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Please feel free to contact us directly so that we can better understand your situation and provide you with a solution. We appreciate your feedback and wish to improve your experience on 1001hobbies.
Best regards,
The 1001hobbies team.
Thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Please feel free to contact us directly so that we can better understand your situation and provide you with a solution. We appreciate your feedback and wish to improve your experience on 1001hobbies.
Best regards,
The 1001hobbies team.
A
Rating: 1 out of 5
They say they delivered the package to me but I haven't received anything, and on top of that I can't contact the company to claim it
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Response from 1001hobbies
Hello AlexG,
We are very sorry about the situation and understand your concern. We invite you to contact us directly through our email or social media so we can help you resolve this issue as soon as possible. We appreciate your patience and understanding.
Sincerely,
The team
We are very sorry about the situation and understand your concern. We invite you to contact us directly through our email or social media so we can help you resolve this issue as soon as possible. We appreciate your patience and understanding.
Sincerely,
The team
T
Rating: 1 out of 5
Received wrong reference, I am waiting for the resolution of the problem.
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Response from 1001hobbies
Hello Tristan,
Thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Please feel free to contact us directly so that we can better understand your situation and provide you with a solution. We appreciate your feedback and wish to improve your experience on 1001hobbies.
Best regards,
The 1001hobbies team.
Thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Please feel free to contact us directly so that we can better understand your situation and provide you with a solution. We appreciate your feedback and wish to improve your experience on 1001hobbies.
Best regards,
The 1001hobbies team.
R
Rating: 1 out of 5
Unresponsive customer service following a product error sent by them. It does not seem very serious. I am still waiting for a response to this day.
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Response from 1001hobbies
Hello Rachid,
Thank you for your feedback and we are sorry to learn that you encountered a problem with your order. Your satisfaction is our priority, and we are committed to improving our responsiveness. We will contact you as soon as possible to resolve this situation.
Best regards,
The 1001hobbies team
Thank you for your feedback and we are sorry to learn that you encountered a problem with your order. Your satisfaction is our priority, and we are committed to improving our responsiveness. We will contact you as soon as possible to resolve this situation.
Best regards,
The 1001hobbies team
E
Rating: 1 out of 5
A scam!!! I ordered games for Christmas on this site. There was a delay, I didn't say anything at first, but after two weeks after Christmas, I bought the games elsewhere and wrote to cancel my order. I received no response. TWO MONTHS LATER, I receive an email saying that my order has been shipped! I wrote another email telling them that, given the delay, I wanted to cancel this order and request a refund. Still no response and the package is still waiting for me at the pickup point. I am not going to pick it up and I really hope to be refunded!!!
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R
Rating: 1 out of 5
1 month of waiting to be delivered without being warned in advance, not satisfied!
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R
Rating: 1 out of 5
Massive delivery delay (10 weeks) Missing communication Delivery only occurred after activation of buyer protection
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F
Rating: 2 out of 5
The delivery was very late. I'm not used to this from Dutch companies, on the contrary, they are top-notch. But if you have to get your goods not from the Netherlands but from France, the delay is clear. There was also a French document included with a French address...a "hint" to order in France? Good luck!
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F
Rating: 4 out of 5
The two kits I received are very nice. A little pricey but I have not been able to find them on other sites so I don't mind paying. I look forward to receiving the other two I ordered.
C
Rating: 2 out of 5
delay much too long..... Order - received on 13/2
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M
Rating: 2 out of 5
order is taking a long time
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M
Rating: 1 out of 5
They are scammers. It has been more than 7 months since I placed my order and after months I receive an email saying that my order is on its way and then that I have not been home. According to them, they have sent it twice and no one has come here. I requested a refund and nothing.
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M
Rating: 2 out of 5
Delivery much too long
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J
Rating: 4 out of 5
Good prices (in this case), product in good condition. Shipping was delayed without prior notice
J
Rating: 1 out of 5
Two months of waiting is too long, moreover it was not the model I wanted, I had to change for reasons I have already mentioned. I am really very disappointed. I don't know if I will ever place an order with 1001 hobbies again.
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P
Rating: 1 out of 5
I sent you an email of dissatisfaction and I just received your non-delivery questionnaire.
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E
Rating: 4 out of 5
Good
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J
Rating: 1 out of 5
Hello, following the partially received order, I am disappointed with the customer service. I can understand that a reorganization is underway for several weeks, but please try to provide a response within 7 days, especially when it concerns an issue of usage of a voucher or partner code. And regarding the fact that there is no minimum commercial gesture on shipping costs when a delivery cannot be honored for a product that was available at the time of purchase and later went out of stock. You will understand my words as any merchant would. I hope to receive a response in the coming days. Best regards.
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R
Rating: 4 out of 5
My order was delivered too late, also the item was in stock but was delivered weeks later. I had to pay shipping costs and it was not delivered to my home, I had to pick it up at the pickup point. I don't think it should be like this.
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C
Rating: 4 out of 5
Impeccable! I had an issue and a delay with my order but the service corrected it for me and everything went well. Their service is reorganizing and I had to contact them via the assistance on the site. Very reasonable prices, fast shipping but a bit damaged upon arrival (one corner was damaged).
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M
Rating: 2 out of 5
Everything arrived as per the order but after almost a month and without any explanation for the delay, despite the various requests for updates that I sent. A delay is certainly understandable, not responding to reports, no.
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F
Rating: 3 out of 5
Hello. I received a reference for figurines instead of another one, and I have not received any feedback after my request to customer service. The rest: shipping time, packaging... was without issue.
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V
Rating: 4 out of 5
The products are in accordance with the order. I still note a downside regarding the fact of putting a price label on the product description and the color, we then have difficulty knowing what the shade is. However, I am not satisfied with the delivery, not at the chosen pickup point and therefore delayed by more than 24 hours.
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F
Rating: 1 out of 5
Order shipped with a week delay, error in the products and no response from customer service.
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F
Rating: 3 out of 5
Shipments sometimes too long (items displayed available, while they are not)
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N
Rating: 4 out of 5
The paints came with warning stickers over the original stickers. This makes it impossible to see what the colour is. If you have to put the warning sticker on, can you put it so it doesn't cover the name of the paint?
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R
Rating: 1 out of 5
Bad product delivered! Support worthless, cannot be reached by phone so you have to request online support via ticket. Then you hear nothing more! Waiting for 2 weeks...
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S
Rating: 4 out of 5
Pleasant site and quite complete range of products. However, the delivery times are very long...
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B
Rating: 2 out of 5
I paid $50 for a scale model kit and received an $8 bottle of weathering pigment instead. Sloppy inventory management.
J
Rating: 4 out of 5
Good although it took a long time to come
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R
Rating: 1 out of 5
Do not order from this site, customer service non-existent, I have been waiting for almost a year for orders that were available at the time of the order.
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E
Rating: 1 out of 5
zero communication !! I received my package with the wrong parts and after several attempts to claim, no response, it seems there is no one !!
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I
Rating: 2 out of 5
Finally received the ordered paint, however, everything was supposed to be in stock and I had to wait over three weeks for the delivery.
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N
Rating: 1 out of 5
it couldn't have been a bigger disaster! on december the 5th i ordered two toys for christmas. after i got the information that currently they were not available, i canceled the order on december 15th, asking for my money back. i wrote several e-mails over the following weeks, all of them were completely ignored. the credit card company managed to get my money back. and suddenly in february, 1001 hobbies sent me the toys, as if nothing had happened. i didn't accept the package. it is on its way back now. so customer service at 1001 hobbies isn't just bad, it simply does not exist. i highly recommend not buying from them.
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A
Rating: 1 out of 5
This companies customer service is an absolute joke. They couldn't accurately track the packed and took forever for the package to arrive. Stay away from them.
R
Rating: 2 out of 5
Too long shipping time, a shipment was missing a windshield I sent an email and didn't even get a response I find that quite rude!!!
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T
Rating: 4 out of 5
A bit long delay (almost 5 weeks)
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H
Rating: 3 out of 5
Very poorly accessible, and a long wait for a response to an email message
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G
Rating: 1 out of 5
I only received part of the order, but the order appears to be fully fulfilled. I have repeatedly tried to contact customer service but after 15 days I still have not received any feedback. Terrible experience.
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