1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Had to wait over a month for my order. Although the delivery error was with bpost, I had to repeatedly ask 1001hobbies to find out the locations of my product. Nothing was done or communicated of my own accord. However, friendly in the communication that was there each time.
Translated reviews
Response from 1001hobbies
Hello, we are very sorry for the inconvenience, your feedback is important and will help us to improve our procedures. We are glad to hear that everything went well. Thank you for your message and have a nice day,
V
vincent W.
Rating: 2 out of 5
following a purchase from 23/11/2022
Very poor logistics
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 30/10/2022
Item arrived 2 weeks late even with a £7.99 delivery fee! I requested a refund for the delivery but this was declined.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We can offer you a 10£ promo code for your next offer in exchange, if you want: SAVCOM10 See you soon https://www.1001hobbies.co.uk/
B
Beverley W.
Rating: 1 out of 5
following a purchase from 06/11/2022
the product was not great. the price was outlandish and the whole thing was a rip off.
The cost to return it was $270.00 to get it there in time. We will not be doing this and so have just written the whole thing off to experience. We will not deal with 1001 hobbies ever again.
Response from 1001hobbies
Hello, we are very sorry about this unsatisfactory experience. We fully understand the concern. We will do everything necessary to ensure that your money is refunded as soon as possible. Have a nice day
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/12/2022
CORRECT DELIVERY TIME, AS ANNOUNCED
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 08/11/2022
Order placed on Nov. 8, received on Dec. 13, couldn't take longer, otherwise everything canceled!
Translated reviews
Response from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. Some items were indeed in stock and delayed shipping, we are sorry for that. Good day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2022
I took advantage of Black Friday to make these purchases. It's one of the rare occasions when you can get good prices on certain products, but generally speaking it's the least interesting offer on the market. I also wanted to buy a Dumas boat with an internal combustion engine, but the explanations concerning the technical specifications were insufficient or even non-existent for this product, so I preferred to postpone my purchase and look at the competition from across the Rhine.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2022
I've been a customer for a few years now, and I've noticed that the delivery time is shorter than usual - great! On the other hand, the condition of the parcel, with the box all dented, gave me a few cold sweats when I picked it up at the post office. Happy holidays to the whole team!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Shipping time a bit long, but nothing serious
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
I give 3 stars only for the customer service which is very reactive, attentive and does its best to find solutions. On the other hand, 15 days to receive my parcel, and yet specified in stock at the time of my order. Moreover, given the price, it is not normal at all that the parcel (cardboard where the model is) is badly packed and thus cardboard damaged! that does not look good to offer. For the model and painting that I received, I hope that all is in conformity because I do not know anything about it.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/11/2022
Although it took a while to arrive, they finally brought the package. I think they would have to fix the Correos issue because whenever I buy something, they always send me a message because the customs costs have not been paid. In spite of that, in the end, it arrives.
Translated reviews
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/12/2022
Fast shipping time and conformity of the products with the pictures on the site. Recommended.
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 19/11/2022
Delivery time was acceptable considering where it was shipped from. However, communication was pathetic!! It took three emails to finally get a response from someone in France in broken English with a tracking number and how it was being delivered. Tracking was still a problem. I also tried calling the two U.S. phone numbers during normal business hours leaving a detailed message and return phone number. No one ever called. I would give customer service a rating of 0 out of 10. Otherwise, the item did arrive in good condition via USPS.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 21/10/2022
Long delivery time, lack of clarity about availability when ordering, which generated an error. Virtually no chance to communicate. On the first order it is not at all clear that the store is outside Italy. I received a coupon (11€ refund) that would force me to place a new order. I asked for a refund, but received no response. Keep the 11€, but you lost a customer.
Translated reviews
Response from 1001hobbies
Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! We are sorry about the situation. Unfortunately, we opted for a coupon because we cannot refund you without returning the product. If you prefer this method, please send an email to [email protected] Our customer service teams are happy to assist you. Thank you for your trust in 1001Hobbies
A
Acquirente Verificato
Rating: 3 out of 5
following a purchase from 02/12/2022
the item received is good but there were problems with the shipping address
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2022
Disappointed, almost 10 days to receive my package at 9.90€ postage, it's expensive, especially since there was only one item to prepare. The box was badly taped, the label was coming off, the letter carrier told me I was lucky that my parcel had arrived safely!
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 25/10/2022
I bought a fragile collectors item. This was shipped in an envelope while I paid enough for decent shipping... As a result, the product was damaged!
Translated reviews
Response from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. We are sorry for this problem beyond our control. Could you please send us an email with pictures to [email protected]? In any case, we will forward the information to our warehouse. Thank you and have a great day.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
bonjour, la commande répond a mon attente, ce kit me rappelle mes début dans le modélisme ,par contre je le modifie en moteur brusless
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 11/11/2022
I am satisfied with the website.
Translated reviews
Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
For items declared as "immediate delivery" on the site, I had to send two messages of "complaint" before receiving my parcel after 10 days of waiting. My order had obviously not been prepared, because delivered to the carrier, it was delivered to me the next day. Satisfied with the site and the products, but very disappointed with the service in this case.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/11/2022
Good service and plenty of items to choose from. Easy and everything arrives correctly
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/11/2022
Part given to be in stock is not. No advanced delivery date for this part. For other parts, delivery time too long.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We apologize once again for the unavailable item. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Very good
Translated reviews
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/10/2022
Everything is clearly divided by type and scale.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2022
We sent the box with the model wrapped in bubble wrap and, of course, the box was delivered half-crushed. Fortunately, the box is too big for the contents, which were able to slide out and were not damaged!
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We are sorry for this incident and will pass on the information to our warehouse. We wish you an excellent day. 1001hobbies customer service
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/12/2022
Box was damaged WITHIN the packaging. Luckily nothing inside was broken (briefly checked).
Big box and the model is big so nicely done on having that available. Just keep in mind the box packing when ordering.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/12/2022
Super nice offer, fast delivery.
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 27/11/2022
Long delivery times, it took over a week for the parcel to be posted.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/11/2022
The product met my expectations, but the delivery time information was a bit erratic. But overall, I would recommend it.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 19/11/2022
Good range of products that I have not seen on other sites. Excellent customer service…personal, quick and thoughtful. Definitely a two-way exchange.
I did not realise that my order was being shipped from France! I would not have questioned the extra delivery time had I known.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/11/2022
Everything went perfectly
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2022
Too expensive and very long lead times. Sale without stock.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are essential to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/11/2022
The orders I have placed are taking much longer to be delivered than what it says on the web. I have phoned and emailed them and they never reply .... I am certainly not getting a good deal.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
Long lead time for stock Ordered 23/11 received 07/12
Translated reviews
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 18/11/2022
standard delivery from belgium to netherlands takes over 3 weeks , a package from japan is even faster. better to mention that specifically so a faster -and more expensive- method can be chosen.
Translated reviews
Response from 1001hobbies
Hello, thank you for your feedback, your opinion counts heavily. I notice that on one of the products (the beads) it is clearly stated that there is a waiting period of several weeks "In stock with our supplier, shipped from our warehouse within 1-2 weeks of your order", while the product is ordered from our supplier. We are sorry if this was not clearer. If in doubt, please contact our customer service: [email protected] or +31 (0)85 80 81 159. Have a nice day. Translated with www.DeepL.com/Translator (free version)
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
Arrived on time and in good condition.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
NOTHING TO SAY GO ON AND MERRY CHRISTMAS
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/10/2022
The problem is that it takes a long time to arrive.
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/11/2022
Everything was fine. However I received an order of Tamiya paints with no name and no reference. Although the fault may be the manufacturer's, however they have not been able to fix it.
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 30/10/2022
In a bubble envelope, do not send
Translated reviews
We use cookies for audience measurement and improving user experience.
English 