Customer reviews of 1001hobbies

Color sorting for the paints would be great. Order and delivery were spot on.

I was happy with my order, the figurines are very beautiful but I was disappointed with the delivery which was very long.

easy navigation

Took 4 to 6 months, according to me, before it was finally delivered.Had long given up on it

Communication was super bad via email. Had to call and got someone who spoke english on the phone who confirmed that something had gone wrong with the payment. She then initiated the order and promised that the package would arrive after 3 days.not so.was over a week later.so about 3 weeks after I had originally ordered it. No more orders for me with this company until she gets her act together.

Correct.

The choice is vast, fast delivery (when there are products), serious house. Postage too expensive.

awaiting SAV return

In my case, long delivery time. Everything was received nicely. I can recommend 1001 hobbies. Large assortment.

very efficient secretaries

fine

Two months for a model... I claim and after claiming, they send me the wrong one.

ALL O.K.

I will focus on three aspects of this review on the shop: the website, the communication, and the shipping.
The website is great! Everything is clear and easy to find and search. Nothing is glitchy and photos are very clear and descriptive of the item you're going to purchase. What you see in the picture is what you're going to get!
The emails and communication is a bit awkward. The only original email I received when I made the purchase was the notification from PayPal, NOT Hobbies1001. So I had to screenshot the purchase confirmation on my browser and luckily I downloaded the invoice before closing the tab. I'm only bringing this up because most people immediately close the tab when they finish making a purchase and so if they don't download or screenshot the information, then they don't have any way of contacting with their invoice info. This was a pre-order item so when it was past two weeks after the estimated date I sent them an email. The response was within 24 hours and they assisted me easy and provided me with a shipping confirmation! So in some aspects they could improve with their communication and maybe create an automated system where we get the invoice in our email, especially considering they offer pre-order items. I waited 2 and a half months and I still had to send them an email about my item and I knew if I hadn't saved a screenshot of my invoice I wouldn't have that info when I inquired. But when I actually had to contact a person, it was quick and easy and they were very helpful!
The shipping needs to be better. I was very disappointed. The package was literally just 2 layers of bubblewrap and packing tape with the label taped on top. The box of the figure was cracked open. Luckily the figure was fine but they really should have shipped with a cardboard box and packing paper. Collectors who display their figures in box would definitely be livid to see the box crushed in transit. Especially considering I paid $17 for shipping the least I expect is that it comes in a cardboard box.

Site navigation is correct and delivery is good. As for the product, a model of a WW2 aircraft, you should have specified ALL the characteristics of the product (number of parts, quality of manufacture, finish, etc.) The quality of the model is really very disappointing (SMER brand to be avoided) even if the price was low. If I had had more details, I would not have bought it ...

It is not clear that the order does not come from Italy, mine came from France and was not easily traceable(I happened to learn that it was in a post office, unidentified)

On 20/10 I order three items, the availability of the products would be from 31/10. I wait for the aforementioned date but nothing, one of the three items turns out to be unavailable from them and after a month long tug of war I only receive 2 of these products. Customer service is rather slow and questionable. I am now waiting for a refund for the third item.Not recommended.

celà does not correspond to my order, missing the piceaux is paint??? tées mécomptant!!!

It would also be great to include tutorials or videos on how to assemble cardboard models.

I have not received what I ordered yet, I will never buy anything from this website again.

The packaging was great and the delivery time was also good. The figures are well made, only one is unfortunately a little smaller than it looks in the pictures

as described

Took a very long time

I received an order for Tamiya paints, which have no identification.

I am sorry, 40 days x receive the goods is really too much. You should have written it down. Or at least not charge the expenses that are expensive anyway.

parcel arrived on time with correct packaging. models a little expensive.

have to wait a very long time

The first package arrived quite damaged, after some emailing and sending pictures they nicely resent things....
It is not fast but it is definitely handled nicely hence 4 stars.

Very long shipping times

Clear website with attractive prices

It took a week and a half for the delivery to arrive. But the product itself is really good.

A good site When the product is in stock it goes fast

Too bad the packaging is not adequate, I would have put some hard cardboard so that the decals would not bend. Otherwise all ok

Ras tt ok

The last order, some decals for airplanes, were two small sheets with very small symbols, which do not correspond to the image in their catalog and are not even valid for 1/72 scale. A real deception. Disappointing.

It was terribly bad I had to wait way too long for an ugly tshirt. I had to send several emails before I could get a delivery. The service is very bad.

Delivery a little long also not practical of all is good quality

Placed an order in late September for a Halloween party. Never got anything delivered until today 8 weeks after the order obviously too late for the party. I keep it because returning and getting money back will take a year. Good lesson cheap is expensive.
Bad service!

The site is well laid out, delivery took a while as the items were probably not in stock, but the package arrived within two or three weeks. I am completely satisfied with the order.

I have found the customer services team difficult to deal with and contact. The order I received was incorrect I received two Star Trek mugs instead of two model kits. I have cancelled a second order with this company because I have no confidence that I will receive the goods I paid for. Finally because the company is based overseas and I do not have a printer I cannot print returns labels and there are no instructions in my language on the paperwork to tell me how to claim a refund. I WILL NOT BE USING THIS COMPANY AGAIN