Customer reviews of 1001hobbies

The product was not what I expected, insufficient description on the website. They take a long time to answer emails

Model arrived earlier than expected A little disappointed, but that's my fault, miscalculation of scale, truck too small

packaging was damaged and few boxes in it were flattened, to contents fortunately was not broken.

COULD PROVIDE DOCUMENTATION IN FRENCH FOR THE PRICE

Good. I liked it because the products I ordered are not easy to locate.

Among other things, I had ordered a 125 ml vial of Humbrol nail polish thinner, but because it was not available, it was purged from my order. It was refunded to my credit card, but I would have preferred to be offered an alternative (e.g., 2 smaller packages). Shipping times not expeditious. Communication practically takes place on the French site and is not always clear. Other than that, eventually what was ordered (minus the thinner) arrived.

Package not delivered even though the post office confirmed in their colissimo tracking message that they had left it in my mailbox.

It has been almost 20 days and I have not received my package, according to them it would arrive in 6 days. I am very sorry but I will not buy from this website again.

I filed a complaint and they didn't get back to me

On the internet more clearly state when to build all by yourself much have to search still with some doubts

so-called immediate delivery: order placed on 16/08 delivered on 02/09 - promo code not taken into account -products found at much lower prices elsewhere since then

The model is great, but there's no paint supplied, so I'm disappointed.

Poor communications and not client focused - 1001 hobbies delivered the wrong item, never answered my questions directly and only started responding when I forced them to do so through PayPal. They never confirmed they could in fact deliver the item ordered (which was listed on their site as available well after I notified them of their mistake and asked for the correct item to be delivered), and where only focussed on the return of the wrong item. Their refund covered the cost of the item only, not the shipping costs, even though the error in sending me the wrong item was entirely theirs.
They pose as a firm with offices in NL but are located in France. I was unable to contact them at the number they give on their website.
All in all, one of the poorest e-commerce experiences I ever had. I won't buy from them again.

Hassle-free ordering and shipping

Disappointed with the cutter

My order was sent in a envelope, it should have been sent in a small box with bubble wrap or Styrofoam peanuts. So unfortunately one of my pilots was damaged.

The contents of the package met my expectations, but the delivery time was far too long.

I have not yet received the product

hello, I'm particularly unhappy with the way the parcel is packaged - a layer of transparent bubble wrap around the model boxes and adhesive tape - in other words, almost nothing. When you know how parcels are handled in sorting centers, you'd be surprised at such a packaging method.

Good, but delays during the summer so that I receive the parts ordered the day before I return from vacation...

Failure of Mondial relay and not 1001, hobbies

Out of 4 orders, 2 have come defective and the communication and response is lousy. After 20 days I still haven't heard back from them. Bad, very bad.

They have not paid any attention to the message I sent them.

7 references ordered. 1 received in duplicate and 1 missing. More after-sales news

They do not send the order to the buyer,

Wrong delivery. I am waiting for your next reaction, following my messages of 26.8.2022

The service is getting better every year, and great progress has been made in terms of customer communication, bravo.

Very good!

I received my package crushed and opened although nothing was missing (enamel paint). The packaging had the brand's name all over it and was therefore not anonymous as is usually the case. The information displayed on the box could encourage a dishonest person to look at its contents and possibly retrieve it.

Takes way too long to receive your order

In my last order, two pots of aqua de revel paint looked more like putty than paint. Impossible to use them.

Time to order from supplier a bit long

We have received the first parcel but have been debited twice for a parcel supposedly already delivered on August 17 or 18, 2022 but not arrived Reason for the double debit: a bug at the time of payment which was displayed invalid, which created a second phantom order Would it be possible to refund the 49, xx euros debited for this phantom parcel?

Fast delivery good quality

It's a pity that my last parcel took so long to be delivered. What's more, the parcel was completely ripped off.

I'm delighted with the carpet, but there's just one problem with the delivery: it's just bubble wrap around the box, which isn't very discreet and could encourage theft by a delivery driver who might be interested in the parcel.

Fast and efficient service, great assortment of products and accessories, decent site navigability

Parcel arrived damaged fortunately no breakage. Very large choice but prices a little expensive.

Very good reactivity for sending packages. See to build customer loyalty.

I simply did not receive the item and no response to my emails and phone answering "closed"