Customer reviews of 1001hobbies

Delivery with a month of delay. Item unrelated to the price.

difficult to reach via phone and email communication we do not understand each other. products are fine nothing wrong with them.

Delivery time far too long

Package arrived with almost 2 months delay and several products damaged during transport. However, the customer service was efficient.

The order took more than 7 days from the expected date because they didn't have stock but when buying it was not notified. I paid for faster shipping and it arrived super late

It took a long time to arrive, the model I bought I found much cheaper on another website but I could no longer cancel the order.

The item arrived with a broken piece. After claiming 3 times and 6 days later, I still have not received any response. I had to claim the money through the bank.

Everything was neatly packed in the package, just not on the proposed delivery date, 1 week later. But with that offer and prices, that is not a problem at all.

Offers certain items that they do not have in stock... 1 month wait. I will return to my usual store, sincere about its available items...

Too long delays

Personally, it was not a great experience. The ordered product marked as available, after almost two months it turns out that it was not and that they had only ordered it for me. After more time, it turns out that it was no longer available, but no one informed me and I found out when I asked for information. Changed the product version to a lower and more expensive one ready to ship and after 3 weeks of calm, I wrote and discovered that this was also not available. I trusted and waited, until arrival and finally shipping. Paid for double packaging, it arrived in the original brown box full of labels and holes. Fortunately, at least the box inside was intact, but I don't think I will choose this seller again.

Perfect item, but excessive delivery times (close to a month). However, I will remain a customer with you. Best regards

Terrible after more than a month and a half we still have not received the package. Shameful.

Package not received yet.

Hello, I ordered a 205 but I was not delivered the correct model. I sent 2 emails and still no response. I am not satisfied, the phone never answers. Regards, Philippe

The kit I purchased is good but incomplete, that is, they only provide 3 of the necessary paints for assembly, but it does not take away from the way 1001 hobbies serves the customer, which is impeccable.

I am happy with the service and products.

I returned my item and they did not want to refund me, their choice was either an exchange or a store credit valid on their site.

A very good company, packages sometimes take a bit longer but I don't mind as long as I receive them

Order never arrived

Pre-ordered goods were repeatedly postponed. Arrived 2 months later than originally announced.

Satisfied with the product, but the pre-order date postponed by a month without warning was not great

Leaked

I didnt get my order

Order delivered two months late. Nonexistent customer service.

Open box

time to get my order (1 month), poor quality of the packing (7 paint pots without protection against crashing. The same order with another provider came with a solid package protecting the products. poor quality of the updated info about the delayed sending of the command. The very only positive point is Alison from customer service. My conclusion: I've ordered once by 1001 hobbies, never again!!!

Communication with this shop is not possible, with missing items from my order for over 6 weeks.

Unfortunately absolutely unsatisfactory. No communication, late delivery and incomplete delivery.

Excellent product model boats and other items and well received the products I am satisfied with 100 Hobbies

Very long delivery times. Some parts were missing from an order. I will use other providers in the future

The different boxes of the package were crushed. Fortunately, the parts inside were undamaged. The bubble wrap protection is insufficient. Consider using cardboard packaging.

I did not know 1001 hobbies. I bought on this site because the product I wanted was difficult to find in much more well-known places. The price seemed reasonable enough, the package arrived in a few days and in good condition. I would say it went quite well.

I waited over 4 (four) months to receive what I requested and this was due to the omission of clearly indicating that one of the requested products was not available. Following this, due to my pressing inquiry, one of the two substitute products I requested, although present in the catalog, was not available. I won't add anything else except that I had to go personally to the courier because 'home delivery' was not included. I clicked on ONE star rating but for ME you are ZERO. I hope to not hear from you again unless you organize the presentation of product availability that you post for sale better.

Satisfied with my order and its tracking

Delivery arrived 3 months late and only after multiple attempts to contact on my part. Never again!!

this is not the desired shade

The order took a long time to arrive, and the customer service was terrible. I have lost the desire to buy here again

After weeks of ordering not received my orders despite the request for deliveries to my door due to health problems

I only received the refund I requested within 24 hours of my order