Customer reviews of 1001hobbies

Incomplete order arrived very late despite the indication of products in stock. One of the Raphael brushes was replaced by a cheap version... I will not return to this.

Fast and without problems

It took too long, almost a month and a half.

Ordering something from a webshop and having to wait nearly A MONTH is not a positive experience, especially when the phone and email are blocked. Not open to a next order.

My items are in accordance with my order, but I am disappointed with the delivery, I do not see why we are asked where we want to be delivered and the day before we are given another address. Best regards.

First/large choice

Really not professional. Very bad experience, in short, I do not recommend.

No, I had to wait longer than planned, and on top of that, the processing of my product was not good.

Worst experience of my life! Many emails sent cancelling order no response for weeks. Ignoring my request to cancel and sending out anyway! I refused delivery.....no refund as yet....and expect I won't get one!

I had problems with the shipping, some products did not arrive. I wrote to customer service but never received a response. Terrible experience, I will never buy from them again!

Simple, Big semi-pro thieves or individuals who respond, efficiency and customer satisfaction are not their problem. My community and I will not order anything from them anymore. Avoid at 2000%. They are just waiting for your poor euros.

After a long wait, I finally received the package

I received a product that was not the desired one, I have discounted it and I still have not received the refund.

I ordered 2 of the same Figure and I only recieved 1 of my 2 Orders/Figures.

Too long wait for a product that was not in stock

Order has still not arrived

The paint I ordered was missing. I think it was surely an oversight given the very small size of the item. Too bad

It was a Three Kings gift and I received the package a month later.

Request for assistance about a month ago and I have not yet received a response.

Good customer service and fast delivery

-I have been using 1001h for quite some time, the only complaint I could make is the irregularity of the respect of the deadlines compared to those indicated on the site at the time of ordering, in this specific case deadlines of one to two weeks seem reasonable to me but it would be desirable to extend these deadlines knowing that they cannot be met

The package has not arrived

The order took 2 months to arrive. I am not satisfied at all

The ordered product was not available, but they allowed me to change the order without any problems. Good assistance.

Delivery time was a bit long but everything was received well!

Lack of communication regarding order tracking, very long waiting time and not very accommodating when pre-orders are not available as expected.

I arrive more than a month late

In certain areas it could be better, like paying more attention to what I really ordered

Ease of ordering and timely delivery. Well-protected packaging

I am absolutely dissatisfied. I have already filed a complaint on your site - which went unanswered, so I will reiterate the points: 1) I ordered two boxes: an Airfix Mustang P51D 1:24 and a 'Male' MKI tank - I only received the Mustang 2) The box of the Mustang is in poor condition - crushed - but it is impossible here to send you the photos attached to my complaint again. (I can resend them to you!) My rating is actually ZERO stars, given not only your lamentable service but also your complete lack of responsiveness - receiving a request for feedback even before any reaction to my complaint made just an hour after receiving the package is ridiculous. I am eagerly awaiting a response from you.

The item I ordered was a Christmas gift. It arrived last week, while the website stated that the item was available. Only after ordering and payment was it reported that the item would be delivered later. Thus, I had no Christmas gift...

Good packaging and correct shipping within the expected time

Order placed on January 23 with a promised delivery on January 30, finally delivery scheduled for February 5, unacceptable. I don't know if I will place my second order, I'm still thinking because I'm really disappointed.

While assembling the airplane models, I noticed that one of the two bags of the Supermarine Spitfire containing the pilot's glass-like opening (bag ATML-119 part C-35) is missing.

Order placed for Christmas, the package was supposed to be delivered on time. Shipped only at the end of January while we had requested a refund. Unreliable site, I do not recommend it.

I ordered products that were out of stock, but I was informed about the progress of my order, and I appreciated that. The reception was in line with what I wanted.

Too long delay and damaged item

No home delivery as agreed. Collection of the package after 3 trips to the post office and no explanation for the delay in availability.

All good.

My order arrived about 40 days late at least that's what they tell me in an email I don't know where they left it in a block of 40 neighbors and I still don't see any package. I have requested a refund through PayPal because you don't respond. I will not place any more orders with you and even less recommend you.