Customer reviews of 1001hobbies

Problem with IBAN number on prepayment (Hobbies error). No reply by e-mail until after a reminder from the bank.

Very good service, perfect experience!

shipping takes a little while but otherwise fine thanks

Regarding the order that I received five star. However I had previously placed an order that was said to be backordered. I waited almost 3 months before I was informed that they were never going to get it back and again. This is quite disappointing.

all-assembled figurines contrary to my habit of working with spare parts;no pleasure in creating.figurines added to my stock for later use.the capped heads can be adapted fortunately.

Somewhat confusing information on available stock and delivery time. The outer packaging, boxes wrapped directly in a sheet of bubble wrap and 4 pieces of tape, without being spectacular, has fulfilled well and everything arrived intact... And on time.

I have not received all the materials I ordered

Shipping took a very long time and was delivered to the wrong address. There was an incorrect house number on the package.

Good delivery work and friendly drivers

1. I didn’t get all the products ordered
2. You don’t reply to the emails that I’ve sent regarding my order
3. My package was wrapped poor and the box of the product is damaged
4. I don’t think this review will be published

Delivery time a little too long but still understanding. Bag delivered but completely different as pictured

Hello. Nickel chrome for both purchase and delivery. Impeccable. Thank you 1001Hobbies. Yes. Acrylic paint retarder. Good products from what I've seen on various YouTube tutorials. I already have the one for acrylic lacquers. I just needed the one for acrylic paints. For oil paints, I use either Wite spirit or a suitable thinner. And that's it. Hehe. Bonne maquettes à tous. Pierrelebelgeapau.

No problem

The model kit was very poorly packed. It was not put into a separate box with packing material around it to protect its contents. Instead the model kit box itself was wrapped up in a little bit of covering and shipped. These model kit boxes are not very sturdy and the corner of the box was crushed when I received it. Fortunately, none of the parts therein seemed to be damaged. But that only means I was lucky. It's not hard to see how easily such poor packing could result in a badly damaged model kit. Do the right thing even though it will cost a little more in shipping. Put the model kits in a bigger shipping boxes and put some packing material around them. Other online retailers I deal with do this.

I am not happy, of the two models that I ordered I have only received one, the Diana vehicle, the other one "Waiting for replacement : Horch German Major Car (Kfz.15) Early Version" I have not had any news. I have tried to call several times and on the customer service phone there is a voice mail. The store has not contacted me by phone or email as other stores have done when an item was pending replacement. As long as I have no news from Customer Service or the model does not arrive I do not think I will buy again, it is a pity because it has good material that you can not find in other stores.

relatively fast delivery and parcel received in good condition.

Serious order tracking

Customer service really sucks, you can tell they send your messages ASAP with standard replies. Without taking the time to read through and help you properly. Haven't come across such Customer Service since years.

When you order, the product is in stock but for delivery you are missing part of the order and you do not communicate enough.

efficient and cheap for new products and delivery, but expensive for the rest or not in stock....

Good site, with lots of references, even if some are missing (e.g. Vallejo). Filters could be more relevant (e.g. set the model aircraft filter and end up with cars).
It could be interesting to describe what the manufacturers do, to enable novices to choose with greater confidence.

Delivery without notice on different day than indicated

Communication leaves much to be desired. Item arrived dented despite packaging. Chosen parcel service left package unattended and without permission just outside the door.

very clear navigation, attractively priced product and delivery on time to my expectations in relay point packaged with care . and model easy enough to assemble for a beginner! just the aerograph is temperamental!!!

It arrived. We paid for immediate delivery, but still took 3 weeks.

Site is uncluttered. The order ran fine. Very satisfied

Delivered faster than indicated at time of purchase.

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Puzzle section. Lots of content, but not so well classified by subject/theme/difficulty level

I am missing one of the items and no one has contacted me yet.

Unfortunately, the delivery may arrive damaged, but that was the fault of DHL.

All is well

I paid extra to get it within 2 working days and it didn’t arrive for a week.

1.Der Verkauf und die Webseite sehr gut. 2 Die Lieferung sehr gut. 3. Der Service nach dem Verkauf maessig, Mein Produkt nicht mehr im Verkauf. 4. Habe auf meine Nachfrage nach Infomationen noch keine Antwort erhalten.

it was good to get progress reports on the status of my delivery,everything worked as it should have.

What I don't understand is ordering on a Dutch website and the order is sent via French mail. That's why it might take a little longer. Otherwise all good with my order, packed fine and delivered without damage.

Carrosserie avec 3 semaine de retard pas de message rein nous sommes un club de modelisme avec 17 adhérant croyer mous nous achetteron ailleurs il y avaitores de 11 kit a acheter aux 1/10 rc team va se frotter les mains

good service, you don't feel abandoned.Thank you

Perfect for the product (impossible to find elsewhere in France!) Slightly slower delivery than advertised.

Poor communication regarding order, and should have been more warning about import fees due.