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G
Rating: 4 out of 5
product ordered easily
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 315 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 4 stars
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Rating: 3 out of 5
The service was ok. the problem was shipping a fragile small piece of sheet brass in a shipping envelope was not very smart. Mine was bent and everyone knows once bent there is no going back. At least use a small box or a stiff piece of cardboard. Outside of that the art work is great.
V
Rating: 3 out of 5
Ordered 2 models, "status in stock". After more than a month, I received a response that I would receive a credit note (no refund) and then a shipping notification - i.e. 1 cancelation and 1 delivery. This was not communicated - one may conclude. Price and goods are fine, reliability/reliability in this repeated case is not.
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A
Rating: 4 out of 5
Correct price and fast delivery.
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G
Rating: 2 out of 5
I had ordered glzan jars these were broken after the first time they went to send me new ones and these were also broken
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A
Rating: 3 out of 5
Concerning the delivery, an item was missing in the box, I hope this problem will be solved soon.
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G
Rating: 4 out of 5
User friendly, order may come a little faster.
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A
Rating: 4 out of 5
Fast delivery and trouble-free parcel Slightly high price
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A
Rating: 4 out of 5
fine
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A
Rating: 1 out of 5
The item arrived over a month late, moreover not sealed and a large portion of oil was in the envelope.
The item was ordered in early May and was to be delivered by 18/05 of course payment upon issuance of the order. Of two items ordered only one arrived and after multiple reminders because they do not warn of any lack of stock availability. A Credit Note was issued for the other item in early June but at the time of the refund transfer there is not even a shadow.
Company to avoid absolutely, very lacking in organization and seriousness.
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The item was ordered in early May and was to be delivered by 18/05 of course payment upon issuance of the order. Of two items ordered only one arrived and after multiple reminders because they do not warn of any lack of stock availability. A Credit Note was issued for the other item in early June but at the time of the refund transfer there is not even a shadow.
Company to avoid absolutely, very lacking in organization and seriousness.
Response from 1001hobbies
Hello, The second product will be refunded as soon as possible, as stated in the e-mail sent on Friday, 24 /06, as soon as we have received your BIC and iban via e-mail. Thank you for your understanding, 1001 hobby customer service.
V
Rating: 1 out of 5
First you are told that the order has been canceled because the figurine you ordered is not available. After a while, when you ask for a refund of the amount you paid months ago, you receive a message in French saying that the refund may take weeks. After these messages, I ordered the figurine elsewhere and suddenly I get the message that the figurine has been sent after all. My email asking them not to do this (I already had it) and to refund me the money was ignored.....
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.uk
A
Rating: 4 out of 5
package arrived on time as expected
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V
Rating: 4 out of 5
Everything went well. Communication was good. I purchased 8 Aqua Color paints. One was congealed, but recoverable by adding water. Paints were shipped from Europe, so shipping cost was high. Not sure if this is standard for their inventory, but be aware.
A
Rating: 4 out of 5
Delay a little long for the rest nickel!
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A
Rating: 4 out of 5
Perfect, just as I expected
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A
Rating: 2 out of 5
Delivery not in accordance with order.
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Response from 1001hobbies
Dear customer, Our customer service has contacted you, asked you for photos, and sent you a return slip for this problem. Thank you for your understanding. Sincerely, Laure
A
Rating: 3 out of 5
Lots of part numbers, but in the end with only one missing part number the order took a long time to arrive and in the end without the unavailable part. Too bad the order wasn't split in two more quickly.
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A
Rating: 4 out of 5
Site well designed delivery ok
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A
Rating: 4 out of 5
Perfect
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A
Rating: 2 out of 5
The cardboard box was animated torn as well as the hard plastic inside !!!!!!!! Good for new game
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Response from 1001hobbies
Hello, We understand your dissatisfaction, and we apologize for the fact that the parcels are sent in new condition, and that we regret that the carriers do not respect their quality commitments. We would also like to remind you that customer service has offered you a credit note of €10, i.e. 30% of your product. We remain at your disposal for any further information you may require. Sincerely, Laure
A
Rating: 4 out of 5
Fast delivery but package arrived crushed. Fragile packaging
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A
Rating: 3 out of 5
The product was broken on arrival. Parts more fragile than usual Manual not clear
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V
Rating: 4 out of 5
Timely and shipping price good
A
Rating: 2 out of 5
deception
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Response from 1001hobbies
Hello, Customer service will contact you as soon as possible. Sincerely, Customer service
A
Rating: 2 out of 5
Packaging too soft, flattened mock-up box.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 4 out of 5
The site was easy to navigate, I ordered a bag which was said to be in stock, when I checked on the progress a week later the bag was pending awaiting stock so I contacted customer services as I did not want to wait a month for it. They assured me it would be shipped put ASAP and I received it a few days later, not sure what the actual issue was but they delivered and I'm happy
A
Rating: 4 out of 5
tjrs très bien .
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A
Rating: 4 out of 5
Choice and quality!
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A
Rating: 1 out of 5
nuuuuuulll nuuuullll
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
Badly calmed brush loses its bristles to paint
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C
Rating: 2 out of 5
I just keep buying it and it drops in price, what a coincidence.
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A
Rating: 4 out of 5
VERY GOOD PRODUCT
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C
Rating: 4 out of 5
I have not had any problems
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A
Rating: 4 out of 5
Very good!!!
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V
Rating: 3 out of 5
I actually like the company however, the last package was sent in bubble wrap only and was damaged. As it is a military model I will work with it but this is the second time I have had transport damage. If it continues I will probably stop shopping here.
A
Rating: 4 out of 5
The site is very good and fluid! The best thing would be to be able to see, on each model description, the paint references needed to make the model. The delivery is very good, on time! However, labels have been stuck on the paint cans to ensure translation into French: these labels often hide the paint reference... Perhaps we could find another system, or smaller labels better positioned on the cans. Perhaps we can find another system, or smaller labels that are better positioned on the pots. Sincerely
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C
Rating: 3 out of 5
Shipping slower than expected. Products more expensive than other web suppliers. The best thing is the variety of the offer.
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C
Rating: 1 out of 5
out-of-stock items block the entire process, so if you are impatient, please be on your way.
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A
Rating: 3 out of 5
too long
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V
Rating: 1 out of 5
The worst shipping and delivery time. Over 3 weeks to deliver what they say they have in stock. Would never buy from them again!
Response from 1001hobbies
Dear customers, We thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in the company's stock in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. Thank you for your understanding 1001hobbies