Customer reviews of 1001hobbies

The pre-order delivery took literally a year. They can't use the "it's a preorder" excuse since other shops in NL had them available after a few months. I got so tired of waiting that I bought the items from different shops around the 8-9 month mark. They don't do full refunds, only a percentage—my fault for not reading through their entire rule list. I'm sure if I had the task to read, I would've read the reviews first. One of the items got sold out at some point, which I was so surprised by, considering I bought it, what, 8-10 months ago? Leave it in the corner to collect dust while we wait for the other item, no? Anyways, never again for me, but I'm sure some people were lucky enough to have accidentally good experiences here.

Unfortunately, the outer box was cut, apparently with a cutter, even the back of the figurine

We waited a long time for the delivery; the support took several days to respond to the request. Then it went smoothly without further issues.

0 technical support and they sell you things they don't have so it arrives very late

I received the broken figurines and the site does not respond to me.

Hello, at this time I still have not received my order and I am disappointed despite the number of emails you have sent me to justify your delay, I will not recommend your site.

a first order that never arrived because the product no longer existed!! but I had to claim it to be informed. on the other hand, very responsive to "collect" the payment! otherwise, when I placed a replacement order everything arrived very quickly. but as I already mentioned, it was a Christmas gift (2025) and not 2026. moreover, I would have appreciated a commercial gesture for all these inconveniences.

Always a fast and correct delivery

I sent two emails requesting a change to the order and I haven't received any response, not even a negative one.

Unclear description. Very disappointed with the received product Do not buy!!!

No problem with my order

Good morning. I have already sent two emails, one on January 23 at 5:15 PM and another on January 28 at 8:24 PM ([email protected] and [email protected]), to inform you that I only received 3 of the 4 kits I ordered. The missing kit is the "I Love Kit Ilov63502", a fully flexible M19 transporter. I do not understand how a company like yours could make the mistake of not checking the contents of the package. The box sent is too small to contain the four kits I ordered, as shown in the attached photos. And the box includes a document from your side identifying the 4 kits. This is absurd. I am an important customer of large European companies such as MN Modelar, MBK, and Opusmodels; Maquette Char Promo, Mig Jummenez, Ak, Model Plastic World, Plastmodel, Éxito, Super Hobby, among others, and I have never had such an experience as yours. I would like to know if you will send me the missing kit or if I will receive a refund.

Very long delivery time 2 months for a Christmas gift that arrived much too late

Well received, but this time not very fast ...

I review all the emails addressed to another person since the order was placed and throughout all the steps until delivery! Impossible to reach you by phone, I must necessarily open a ticket but for that I also need to create an account! A crazy story! All because our phone numbers are similar... and yes, as a result, I know everything about this gentleman..... hello GDPR 🤦‍♂️

Marked products in stock that are not. No communication

I am above my 1st order because I did not receive the entirety and it has been more than 2 months that I am waiting for it or that I should be refunded. I still have no news and I have sent at least 3 emails and I still have no response. I hope to have an answer soon

wrong item, still have not received the ordered item

I have never received the package nor a response; I feel scammed. The purchase was made before Christmas. I have sent numerous emails and have not received a reply. I am considering taking legal action for fraud. It is outrageous; I paid for the product and shipping.

damaged order received (paint pots that spilled in the package damaging a royal model detailing kit) I communicated this to customer service several days ago (15) and I have had no response from them.....

As I already wrote, there is an error in the order I received a box of US Seminole war volunteers instead of the 7th PRUSSIAN Uhlan.

The package never arrived, it was shipped to Paris, when I was expecting it in Rome, Italy, and despite my reports, I received no assistance from anyone, losing the package forever and without a refund. TERRIBLE!

Glue doesn't always stick and doesn't fit as it should

The article arrived in perfect condition and complete. But be careful, because although it says there is stock, it is not real. It took almost 20 days to arrive, and I discovered that they had to wait to receive it from the factory. Other than that, everything is fine. The website has everything.

After waiting more than a month and a ton of emails, the order arrived. The page did not specify that it was unavailable. I'm sorry, I do not recommend it.

You guys take to long to ship regular mail. Not happy about it.

Satisfied .. unfortunately only very long delivery time...

Figurine ordered on 18/12, displayed in stock and also shown as "delivered in 7 days" (also mentioned in the invoice), that is, on 25/12. Perfect for the holidays. On 25/12, no news of my order, I receive an email on 29/12 informing me that the figurine was specially ordered for me and that there is a delay with the supplier. I am promised in the same email a shipment for 09/01. On 13/01, still no news of my order, I send an email to customer service to find out where it stands and to request a refund for my order if it was not shipped by 19/01. Response by automatic message informing me that customer service is reorganizing and that the response time is a bit longer. Well, we are not at a week more, right? The person I wanted to give the figurine to will wait a bit longer! Finally, I receive the automatic email stating that the order was shipped on 15/01 and I received a response from customer service on 20/01, that is, after the delivery of the package... Although the prices are attractive, the seller does not keep the commitments he promises on his site: the stock is not accurate or up to date, the delivery times have not been respected, and the lack of information on the status of the order did not help at all. Unique and last time I order.

I do not recommend. Order placed on December 15 with estimated delivery on December 23. Package arrived on January 24, JANUARY !!

I still have not received the right product that I ordered

I haven't received my order and on top of that, a catastrophic customer service. I made a request on 15/01/2026 and today is 23/01/2026, still no response.

They have taken much longer than expected for the delivery.

Well delivered only long delivery time

A lot of choice and affordable

A delay of about 10 days for my order (apparently a supplier delay issue), but it arrived as expected and in good condition.

I ordered it at the beginning of December, before Christmas and I got it at the end of January.

Atrocious. Ordered three references in December, delivered late (clearly none in stock) and error on the third reference. Still trying to get a refund.

I am happy to receive my package despite waiting 2 months.

I ordered 2 pins of the Rafale and only received one. Moreover, the delivery times were very long.

Everything perfect as always