Customer reviews of 1001hobbies

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4,2 /5
Overall rating: 4,2 out of 5
Based on 40 315 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3 and 4 stars

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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 16/03/2022
Remarkable amount of products in the catalog: too bad that, during the order it indicated me availability of the pieces I wanted to buy and then, after the order was placed, indicated that there was one piece less: Resulting in a credit that I don't know when I will be able to redeem...
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/03/2022
Delivery ahead of time. The quality of some models is not as expected, but overall it is very satisfactory.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 09/03/2022
Long delivery time. Poor shipment tracking
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2022
bonjour trop d'articles dans maquettes avions il faudrait remettre des chapitres 14/18 39/45 coree indochine ma commande a été validee et puis le jour de livraison il manque 1 articles pas content pas de geste commercial il faudrait tenir ses stocks a jour salutations
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Verified Buyer
Rating: 1 out of 5
following a purchase from 24/03/2022
It really isn't clear when you purchase an item in the UK that you will have to pay import duty !!! Which is very expensive!! I tried to contact the seller but suprise surprise no response !! Check before you buy !!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2022
Nothing very original, except that I'm satisfied with the models ordered and their delivery to the relay point.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/02/2022
I'm missing one of the items I ordered, available on other sites. I've been waiting for a while, no return...
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/03/2022
The prices are very fair, ordering is very easy. Delivery was an issue, apparently it came to the US then was returned because my address was not “verified”…communicated with the seller, they resent the items, then I received them shortly thereafter, everything I ordered. The delivery issue was not a big deal, as the seller’s communication was good. Would buy from them again and would recommend to others.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 11/03/2022
Very good packaging, the item has been delivered quickly and the choice for the modeller is great!
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 11/12/2021
Logistical management regarding warehouse management, leaves something to be desired by waiting to an inadequate extent for both the material ordered, and more so for reimbursement. I am expressly determined to change suppliers...to forget!!!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 06/03/2022
Very nice model in details.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 14/03/2022
Inquiries regarding shipment processing are not answered - do not receive a status. Delivery takes time!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/03/2022
Took a bit for the order to be processed. but once shipped, it arrived pretty quick. Product exceeded expectations. Would visit again. Have had previously ordered from 1001.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/02/2022
Still not received the spur gear I ordered 5 months ago. They tried to resolve the issue but sent me the wrong item and I ended up buying another one. I'd avoid if you can, just can't get LRP spares in the UK from anyone else.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 13/03/2022
The prices of the products are not adjusted to the market.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 07/02/2022
everything went well - order arrived on time - as it is a gift I cannot judge whether everything works
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
Not easy to find a specific accessory such as a 1/72 verriere for P47 D. You need the exact designation to find it. Otherwise, delivery time a little too long.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/03/2022
this is my first purchase from 1001hobbies and I liked the response.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2022
a great choice, a good follow-up. Sometimes stock is out of date, but there's no hurry. :-).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/03/2022
Compliance with this article of the law: "article L. 111-1 of the French Consumer Code lays down a general obligation for the seller to provide information to the consumer " particularly on stock levels, so that the consumer can change seller if the stock is empty! Ambiguous information is not honest. This company's "stock" display should therefore be reviewed so as not to mislead the customer, which was my case. Delivered but in stages .... B.P
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 23/03/2022
Clear info
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2022
Never buy from them I ordered September 1, 2021 2 protege card ultimatum guard which was available on the site, as soon as I paid the product was awaiting delivery supplier the order was postponed every month for 2-3 months after no more news I had to call them after 6 months I was sent 1 protege card because it was the last, I asked for a refund for the 2nd protege card it should be done within a week and 2 months later still nothing ...never again on this site, products put on sale when they do not have it in stock it is their supplier who stocks and when you buy the supplier does not have the product
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2022
Always well packaged good quality models nothing to complain about
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
not enough figurines
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/02/2022
Item arrived perfect pity about the timing I waited for it more than 1 month .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2022
I am satisfied with everything: simplicity, speed, deadlines met. Impec
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2022
3 ORDERS NOT MET: Miniature Tiger 1/312 1944 Reference 9346220.......: Miniature M4A3E8 Middle Tank - 64th Tank Bat. Modèle facile Référence 9346259....................... : Miniature USN Vehilcle Landing Craft LCM3 Référence 9344901 ...............! raz le bol
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2022
always on top
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2022
First order, fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2022
Order placed, OK more than a month later no news of the bag ordered kaoprends that the deadlines are hyper long etc it was not expected I was told to wait I ask for a refund never arrived I received the bag 4 days after foutage of geulle welcome
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2022
Very disappointed with this site, I strongly advise against it.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/03/2022
The shipment did not meet the advertised delivery time, which indicated being in stock and shipping within 24 hours. On the other hand, it is true that the customer service was good. Once the product was in stock, the whole process from shipping to reception was very good and perfectly informed.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/03/2022
There satisfactory.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 23/01/2022
my shipment arrived with damaged packaging and broken contents to my complaint, I got so far no answer very bad service here I never buy again
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 14/02/2022
For the items of my interest there is a large assortment but several are sold out and there is no telling when they will arrive. Many there is no photo . Some difficulty in some items to understand the scale.Answers to questions not fast.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/02/2022
No refund, its been 2 months, not a UK company despite its deception
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 19/01/2022
Order did not arrive for far too long.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 08/03/2022
The search function is limited, difficult to find WW1 aircraft, for example.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2022
satisfactory
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2022
Model sent in a simple postal envelope. On receipt, half the envelope was crushed, unusable model.... No further comments
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.