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F
Rating: 1 out of 5
Order shipped with a week delay, error in the products and no response from customer service.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 682 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2, 3 and 4 stars
Reset filtersF
Rating: 3 out of 5
Shipments sometimes too long (items displayed available, while they are not)
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N
Rating: 4 out of 5
The paints came with warning stickers over the original stickers. This makes it impossible to see what the colour is. If you have to put the warning sticker on, can you put it so it doesn't cover the name of the paint?
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R
Rating: 1 out of 5
Bad product delivered! Support worthless, cannot be reached by phone so you have to request online support via ticket. Then you hear nothing more! Waiting for 2 weeks...
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S
Rating: 4 out of 5
Pleasant site and quite complete range of products. However, the delivery times are very long...
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B
Rating: 2 out of 5
I paid $50 for a scale model kit and received an $8 bottle of weathering pigment instead. Sloppy inventory management.
J
Rating: 4 out of 5
Good although it took a long time to come
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R
Rating: 1 out of 5
Do not order from this site, customer service non-existent, I have been waiting for almost a year for orders that were available at the time of the order.
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E
Rating: 1 out of 5
zero communication !! I received my package with the wrong parts and after several attempts to claim, no response, it seems there is no one !!
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I
Rating: 2 out of 5
Finally received the ordered paint, however, everything was supposed to be in stock and I had to wait over three weeks for the delivery.
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N
Rating: 1 out of 5
it couldn't have been a bigger disaster! on december the 5th i ordered two toys for christmas. after i got the information that currently they were not available, i canceled the order on december 15th, asking for my money back. i wrote several e-mails over the following weeks, all of them were completely ignored. the credit card company managed to get my money back. and suddenly in february, 1001 hobbies sent me the toys, as if nothing had happened. i didn't accept the package. it is on its way back now. so customer service at 1001 hobbies isn't just bad, it simply does not exist. i highly recommend not buying from them.
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A
Rating: 1 out of 5
This companies customer service is an absolute joke. They couldn't accurately track the packed and took forever for the package to arrive. Stay away from them.
R
Rating: 2 out of 5
Too long shipping time, a shipment was missing a windshield I sent an email and didn't even get a response I find that quite rude!!!
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T
Rating: 4 out of 5
A bit long delay (almost 5 weeks)
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H
Rating: 3 out of 5
Very poorly accessible, and a long wait for a response to an email message
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G
Rating: 1 out of 5
I only received part of the order, but the order appears to be fully fulfilled. I have repeatedly tried to contact customer service but after 15 days I still have not received any feedback. Terrible experience.
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A
Rating: 1 out of 5
Incomplete order arrived very late despite the indication of products in stock. One of the Raphael brushes was replaced by a cheap version... I will not return to this.
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E
Rating: 4 out of 5
Fast and without problems
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A
Rating: 2 out of 5
It took too long, almost a month and a half.
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S
Rating: 2 out of 5
Ordering something from a webshop and having to wait nearly A MONTH is not a positive experience, especially when the phone and email are blocked. Not open to a next order.
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B
Rating: 4 out of 5
My items are in accordance with my order, but I am disappointed with the delivery, I do not see why we are asked where we want to be delivered and the day before we are given another address. Best regards.
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J
Rating: 4 out of 5
First/large choice
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A
Rating: 1 out of 5
Really not professional. Very bad experience, in short, I do not recommend.
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S
Rating: 1 out of 5
No, I had to wait longer than planned, and on top of that, the processing of my product was not good.
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M
Rating: 1 out of 5
Worst experience of my life! Many emails sent cancelling order no response for weeks. Ignoring my request to cancel and sending out anyway! I refused delivery.....no refund as yet....and expect I won't get one!
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F
Rating: 1 out of 5
I had problems with the shipping, some products did not arrive. I wrote to customer service but never received a response. Terrible experience, I will never buy from them again!
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S
Rating: 1 out of 5
Simple, Big semi-pro thieves or individuals who respond, efficiency and customer satisfaction are not their problem. My community and I will not order anything from them anymore. Avoid at 2000%. They are just waiting for your poor euros.
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F
Rating: 3 out of 5
After a long wait, I finally received the package
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A
Rating: 1 out of 5
I received a product that was not the desired one, I have discounted it and I still have not received the refund.
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A
Rating: 1 out of 5
I ordered 2 of the same Figure and I only recieved 1 of my 2 Orders/Figures.
P
Rating: 2 out of 5
Too long wait for a product that was not in stock
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M
Rating: 2 out of 5
Order has still not arrived
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F
Rating: 2 out of 5
The paint I ordered was missing. I think it was surely an oversight given the very small size of the item. Too bad
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I
Rating: 3 out of 5
It was a Three Kings gift and I received the package a month later.
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F
Rating: 2 out of 5
Request for assistance about a month ago and I have not yet received a response.
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M
Rating: 4 out of 5
Good customer service and fast delivery
J
Rating: 4 out of 5
-I have been using 1001h for quite some time, the only complaint I could make is the irregularity of the respect of the deadlines compared to those indicated on the site at the time of ordering, in this specific case deadlines of one to two weeks seem reasonable to me but it would be desirable to extend these deadlines knowing that they cannot be met
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N
Rating: 1 out of 5
The package has not arrived
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L
Rating: 1 out of 5
The order took 2 months to arrive. I am not satisfied at all
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C
Rating: 4 out of 5
The ordered product was not available, but they allowed me to change the order without any problems. Good assistance.
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