Customer reviews of 1001hobbies

Had to wait a long time for order. 9jan and 10 Jan ordered and 21 Jan within I find very long

Very good offer in the store. Unfortunately, the packaging is inadequate and the goods are inadequately protected against damage, especially when traveling across borders. The delivery times are comparatively quite long >2 weeks.

I did not receive my order in full on January 10, 2022. On January 14, 2022, I made a sworn statement that I had not received my order in full. I also enclosed a copy of my order, specifying the missing products. To date, Friday 21 January 2022, I have still not received all my products. As a 1001 HOBBIES customer, this is the first time this has happened. I hope to receive the remainder of my order very soon.

The previous order was never delivered because 1 item was out of stock. Finally after waiting 4 weeks my entire order was cancelled and refunded, including the items that were in stock. Still placed another order but have been waiting for at least 2 weeks. Status is "pending" but I wonder if the order will actually come.

Never again.

DEFINITELY A RICH ASSORTMENT OF ITEMS-SEARCH ON THE SITE QUITE GOOD-THE ONLY DRAWBACK AS FAR AS MY RESEARCH ON MILITARY VEHICLES IS CONCERNED, IT'S NOT ALWAYS EASY TO FIGURE OUT THE SCALE. OTHERWISE ALL OK.

compliant

Two things pre-ordered. One for the beginning of December, the other for August this year. When the first item was marked as available in the store and nothing happened, I sent a support request asking if the goods would only be delivered when the second item was also available. I got the answer that they were sorry, the first item was no longer available. Six weeks later, it is still in the store as immediately available. At least the cancellation of the order went smoothly, even if it took a long time.

Fast delivery in 48H, it's been more than 10 days since I ordered for the first time from them and unfortunately nothing received, the payment was debited in 48H however, big disappointment.

Hi! all ok with the order arrived,only the delivery was not too fast and the updates on the status of the shipment insufficient.To review also the customer service over the phone,left me quite puzzled and dissatisfied.Regards Gianfranco

I understood that you had a problem, so we'll see about the next order for a real and, I hope, more than positive opinion.

Very rich site. Only choosing paints is complex. Delivery on time, solid package. Meets expectations.

Order dated November 21 still undelivered and no response to my requests.

I placed an order in December, which said that it would be at home in 6-7 days and after spending those days waiting for a month, in the end I gave up waiting because they do not even know when it will arrive. I am waiting for a refund

Very long lead time, almost a month late, and hesitant communication about the delivery date. Unsatisfactory

I'm 1 bit disappointed with the delivery time. I placed my order before January 1, 2022, and the package arrived on January 20.

I have already canceled the above order three times, but have received no response or reply to date. Only the message that the payment has not arrived. Now once again I cancel my order! Thank you!

Very bad shipping time

Long waiting time for ordered items 3 months. Problem solving okay.

As efficient as ever... thank you

Nice site but delivery time a bit long. Product conforms.

Delivery and arrival of product all good!

Order still not received!!! No explanation and no idea when I might finally receive my items.

The experience in this wed , It has been pretty bad three references are ordered , marked with stock available and after two weeks waiting for the shipment .
I ask and they tell me that two items do not have them . and if I do not ask no one says anything . TWO months to finalize a transaction.
TWO months to finalize a transaction. In customer service the first week they answered regularly.
But when they told me that the refund was going to take FOURTEEN days (not even in the worst times of Aliexpress) I decide that I prefer to wait for the items, they leave me hanging and do not answer again.
I placed the order here because with the three items and counting the shipping costs .
The price was very good. In the end the reference that arrived, cost the same as in other weds and I would have had it in four days.
The model stores if anything is characterized by its seriousness, advice and good customer service.
I had never had a single problem on the contrary.
You have good prices taking advantage of offers and others. And it is a page that regularly appears in search engines. As recommended The two references that I am missing you still have them. How can we trust again in 1001 hobbies. I have read the comments on your site and you have a lot of the same cases.

The order was not placed on the 17th but on the 7th, and was not processed until the 17th.

I didn't place an order because your website has become a gas factory and we don't understand a thing, at least not me personally.

Non-functional products

long overdue

I didn't like that the order I placed was supposed to arrive in 2-4 days and it took 10. Because I bought it for a specific date and couldn't give it away in time. If it is a time of many orders and there will be delays, they should put it in.

today 20. 1. 22 more than one month after order . still not done !!! no concrete answers to direct mails about the situation !!! instead constant advertising mails !!!! extremely annoying !!!!! eder kh

Nothing received and no explanation. AVOID is my advice

Took along time from order to shipping! othewise ok

Delivery on time and received parcel in very good condition

Ordered product well before the holidays. Product was supposed to be delivered within a few days. Sent an email after a few days, then found the product was not available and could take weeks. Just before the holidays this was a big problem. Fortunately I could succeed at another webshop, but I will not order here again.

overall very professional and a lot of choice but it would be nice if we could reach you by phone more quickly and especially do not put labels on the references of pots of paint it becomes illegible and we are forced to add another label on top to recognize the reference of the pot moreover a reduced delivery price for small order quantities (1 or 2 pots of paint or a very low minimum order) would be appreciated

Order placed on 19/12/2021 delivery expected on 27/12/2021 max. On the order tracking, it is still not prepared (17/01/2022), I canceled and normally I should be refunded. Site to avoid, or else order 1 year in advance to be delivered for next Christmas. I ordered on another site on 17/01/2022 and delivery was made on 19/01/2022.

Over a month to wait for a delivery and no news...

The product takes as long as if it came from Australia by ship.

It would be a good idea to check the availability of your products before putting them up for sale, that would avoid the refunds I'm still waiting for. Best regards.

Obviously, there's a big discrepancy between stocks and the website: Order placed at the end of November, not dispatched until mid-December, fortunately my request for a refund was processed quickly.