Customer reviews of 1001hobbies

Very bad description of the product, not received what I thought I had, expensive for what I received, delivery time interminable and a deliveryman who does not find the address of the relay! really disappointed

Clearly quickly found what I was looking for.

Delivery too late but good quality products

Very bad experience. They did not meet the expected delivery time, they did not deliver the personalized message for which I had paid extra for, and icing on the cake...they delivered a product in a different language than the one stated in the product name on their website. Also, I feel like they are bad in that they do not provide a way to be able to contact them: their phone numbers are turned off and emails are answered days if not weeks later. I am now waiting for a response to receive a refund considering the scam they pulled on me...but clearly I am being ignored. Strongly not recommended!

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Order processing time to be improved.

Order was delivered more than a week late. Delivery times are not correct at all.

Received the wrong goods. Very unprofessional customer service. Received replies in three languages via email and had to explain several times what went wrong. Communication impossible.
No refund to date.
Be very careful when buying here.

Original order went missing, but they did re-send the order, but too late for Christmas. Inadequate communication from the start from 1001hobbies, which left us anxious for the 5 weeks between our order and eventual delivery, but we did receive our parcel in the end, containing a model which promises to be very exciting. I still don't know the reason for the delay, as my several messages to them have gone without reply. I guess they were busier than anticipated this year.

Order took far too long to arrive! Otherwise good online site!

Ordered a JagdPanther 1/35 scale model and about a month later I received a USN F-14A. 1/72 scale model. Don’t order from 1001Hobbies. I recommend ScaleHobbyist.

I'm extremely disappointed by the order, which was delivered to me very late in the day. In fact, I dare say that it's quite simply a scam!!! The model I received, which cost me almost 100 euros, cannot be worth, in my opinion and comparing this product to something similar, can only be worth 20 euros. It seems inconceivable to me that specialists like you didn't realize this...

Hello, I have sent you several complaints. You still haven't replied. Faulty lamp whose bulb burned out the same day, burning the socket. The replacement bulb also burned out. Should the item be replaced, refunded or repaired? I don't dare plug in this lamp anymore (fire hazard?). Thank you for your reply. Sincerely

Very disappointed.... Package ordered on 15/12 received on 30....

Super great backpack from Loungefly. Very good quality. Shipping a little too long. Therefore only 4 stars.

The site is very complete and easy to navigate. The desired items are easily accessed. The service is correct and the shipping is fast. Another very different issue, and in which the store is not to blame, is in the quality of the kit which is absolutely awful, with numerous burrs, the fit and adjustment between the pieces is horrible and the quality of these leaves much to be desired. Anyway, I will try to build this Polikarpov I16, type 5, in the best way and applying body putty very generously.

Good follow-up, a few days wait due to a supplier (tamiya)

Very disappointing. Package poorly protected. Deteriorated. Boxes folded in accordion. Order returned. Not used. Second-hand items.

I ordered a submarine model for my son for Christmas ordering the recommend paints that were listed against the model. When my son opened the box to start to build the model on Boxing Day, we discovered that only one of the paints recommended was correct and I’d wasted £22 on needless paints!
I have written to complain and heard nothing back. Won’t be using again.

Everything was fine. Except for the shipping that took a while. And I bought twice by mistake and one shipment did not give me the option to return and they sent me twice the same order.

The navigation through the mobile regular. The delivery, although it was a little late but it arrived on time and the product was perfect.

I’m only giving 2 stars because the items were fine when they eventually arrived. Listed as 3-5 days delivery, they arrived after 13 days. They don’t answer the phone or answer emails. I paid extra to use PayPal, and extra for gift wrapping. The gift wrapping was appalling. Items arrived too late to give as an Xmas present. I won’t be using this company again.

Extremely long deliveries

On time agreed, material is good and arrived in good condition

Pretty poor communication, no response to my emails for over two weeks, goods only arrived after almost three weeks! Other providers manage the same in three days!

well-prepared site with easy-to-use navigation

I am satisfied with 2 products purchased. Now, I regret that they were sent very late. When I placed my order (November 27), 1 of the 2 products was in stock and the other should have arrived within 2 to 4 weeks, i.e., before Christmas (they were Christmas gifts, so I was confident I'd be able to get them in time....). Unfortunately, after some time, I received a message from the site telling me that, due to stock shortages, my 2 items were going to be shipped to me after Christmas for receipt on the 30th. The baubles!!! No more Christmas presents!!! Fortunately, it was for people who no longer believe in Santa Claus and who had to make do with gift certificates while waiting for my parcel to arrive... I think a commercial gesture would have been welcome to compensate for this delay... Too bad they didn't offer me anything (even though my order was around 100 euros, which is no small amount...). So I'm a bit disappointed...

When you can't find out where the package you sent is, and it gets lost along the way, you're not selling! When they tell you that you have to wait 15 days maximum to be reimbursed, and two weeks later they tell you that there's no claim on your file, it's a disgrace! don't buy from them, they're really incompetent! you'll have understood, I'm very disappointed!

Everything was ok, but I was not satisfied with the delivery time. They wrote that the parcel would arrive by Christmas with express delivery. I didn't choose this shipping method, but with a bit of luck it could have made it to 24.12. That's why I ordered from you. Unfortunately, the parcel was only sent a good 1 1/2 days after the order was received and arrived on 28.12.

I placed my order on 4/12 to receive it in time for Christmas, my order was late... It still arrived before Christmas (on 24/12) but unfortunately I wasn't there to collect my parcel...
On the other hand, I had almost 0 information on the whereabouts of our parcel, which I find very unfortunate and annoying.

Package received, gift-wrapped appropriately.

The product was fine, but did not arrive in time for Christmas Day. I was warned that there was going to be a delay and asked for confirmation if it was not going to arrive in time to buy something else..... There was no reply and it did not arrive in time.

Package ordered December 16 with expected delivery between December 20 and 23 arrived December 28. It was a gift for Christmas... So on December 24 I had to rush to find an alternative.... Very annoying...

Mysterious timer 2. Age booklet 12. Bottom right image of fastener flap (green arrows on right): the fasteners are 1.16 mm too long. Should I cut them to support them? Thanks BH

Delivery date announced before Christmas, parcel finally received on the 27th with one article out of the 2! Site contacted, they tell me to have alerted me by email that one of the 2 articles is out of stock, but I had nothing, the email confirming shipment indicated well the 2 articles in the parcel. In the end I was sent another parcel. Serious after-sales service, but disappointed not to have received my items for Christmas... Hoping that the models will be of good quality

Satisfied with the service

The package did not arrive in time for Christmas and I had to buy another gift.

the search engine is approximate given the number of products you have a lack of description on the product sheets

Fast delivery. Beautiful webside.

The parcel numbered 6A22653865676 COLISSIMO never arrived in the letterbox. However, the Post Office mentioned delivery on December 28 in the letterbox...