Customer reviews of 1001hobbies

After waiting more than a month and a ton of emails, the order arrived. The page did not specify that it was unavailable. I'm sorry, I do not recommend it.

You guys take to long to ship regular mail. Not happy about it.

Satisfied .. unfortunately only very long delivery time...

Figurine ordered on 18/12, displayed in stock and also shown as "delivered in 7 days" (also mentioned in the invoice), that is, on 25/12. Perfect for the holidays. On 25/12, no news of my order, I receive an email on 29/12 informing me that the figurine was specially ordered for me and that there is a delay with the supplier. I am promised in the same email a shipment for 09/01. On 13/01, still no news of my order, I send an email to customer service to find out where it stands and to request a refund for my order if it was not shipped by 19/01. Response by automatic message informing me that customer service is reorganizing and that the response time is a bit longer. Well, we are not at a week more, right? The person I wanted to give the figurine to will wait a bit longer! Finally, I receive the automatic email stating that the order was shipped on 15/01 and I received a response from customer service on 20/01, that is, after the delivery of the package... Although the prices are attractive, the seller does not keep the commitments he promises on his site: the stock is not accurate or up to date, the delivery times have not been respected, and the lack of information on the status of the order did not help at all. Unique and last time I order.

I do not recommend. Order placed on December 15 with estimated delivery on December 23. Package arrived on January 24, JANUARY !!

I still have not received the right product that I ordered

I haven't received my order and on top of that, a catastrophic customer service. I made a request on 15/01/2026 and today is 23/01/2026, still no response.

They have taken much longer than expected for the delivery.

Well delivered only long delivery time

A lot of choice and affordable

A delay of about 10 days for my order (apparently a supplier delay issue), but it arrived as expected and in good condition.

I ordered it at the beginning of December, before Christmas and I got it at the end of January.

Atrocious. Ordered three references in December, delivered late (clearly none in stock) and error on the third reference. Still trying to get a refund.

I am happy to receive my package despite waiting 2 months.

I ordered 2 pins of the Rafale and only received one. Moreover, the delivery times were very long.

Everything perfect as always

Received a message that my order has been shipped (a few weeks ago), but I haven't received anything yet. No updates. Also no updates on shifting the delivery dates of pre-orders. I will take legal action if they think they can keep my deposit indefinitely, and think they can get away with discounts/credits instead of a full refund of my money. I read in reviews that they think this is possible...

Pay 7 euros and it takes more than a week. Disaster

I have never said something like this about a company and I will surely feel bad but their customer service is crap.

Delivery times very, too important. On an order placed at the beginning of December, no news as of today, January 20. Email remained without the slightest response. Very upset, I will report to PayPal and alert consumer services!!!!

All good

Shipping took too long

Everything is OK with the package. One note: It took almost a month to arrive (VERY), late for the holidays...

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delivery delay problem with Chronopost. Following a message questioning on your platform, I never received a response.

It was delivered well, but 1 jar of paint was missing from the order.

They have not delivered the product

The stock is not real, more than two weeks delay in delivery and impossible to contact the seller

we are still missing a package to this day, very disappointed, first and last time for us

Order placed at the beginning of December. Received in January. Out of 3 models ordered, only 2 have been received to date, one of which is a duplicate. One model is still missing and no response has been received since my complaint email.

About a month to receive the item... Given the delays, I want a refund... the item arrives and it's in the wrong scale! I can't understand if it's my fault or yours!!! I will no longer use this e-commerce!

I received the rest of the package.

Compliant with the order

Excessively high shipping costs

my package was stuck for 6 days at the Chronopost sorting center. I paid for delivery fees and the requested service was not optimal. So, I am not happy with the service provided by Chronopost. On the other hand, regarding the ordered merchandise and its shipment, I congratulate 1001hobbies. Very good and I encourage future customers to honor their orders with this supplier.

It took 3 weeks to dispatch and another week to deliver! I sent messages asking for status update. No response.

I give it two stars because despite paying 15 euros for urgent shipping, the gift not only didn't arrive for Christmas, but the package was delivered by Correos, which was not urgent shipping, and I had to go to the office to pick it up.

I paid 12.99€ for express delivery and my package was sent standard and arrived a week later than expected, I will never order from this site again.

I certainly received my order but the delivery time was not at all what was displayed at the time of purchase nor the stock for that matter. Moreover, no one is responding either on the phone or by email.

Seriousness, simplicity to order, a next order will be shipped soon