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A
Rating: 4 out of 5
Good product long delivery time
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 312 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
Inventories are wrong: take stock
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Response from 1001hobbies
Mrs Simonet, Thank you for your comment. We understand and regret your disappointment. We would like to point out that we have 148,000 references on our website .... and part of our stock is held by our suppliers. We have refunded your money.
We apologize again.
Sincerely, 1001hobbies customer service.
We apologize again.
Sincerely, 1001hobbies customer service.
A
Rating: 3 out of 5
I'll give you a better grade if I receive the 2 missing jars.
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A
Rating: 4 out of 5
ALL CLEAR.
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A
Rating: 4 out of 5
Fast delivery, well packaged. Perfect
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A
Rating: 4 out of 5
Choice, correct order and delivery, it's perfect.
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A
Rating: 4 out of 5
I'm not used to ordering on the internet, but for my order you were very helpful.
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V
Rating: 1 out of 5
Website should have stated that stock was not held in the uk and import duty/vat was payable. The note that additional cost may be due to COVID was misleading. The import duty should have been stated before conformation of order.
Response from 1001hobbies
Mr,
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
Thank you for your comment. We regret your dissatisfaction, but we would like to stress that the additional taxes paid above €135 are taxes that have been in place since the Brexit.
We will indicate this on your shopping basket when you place your order.
Also, if you read our terms and conditions, we clearly state that we are based in FRANCE.
Thank you for your feedback.
Sincerely,
Customer Care 1001hobbies.
C
Rating: 4 out of 5
It was a good service. Thank you.
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V
Rating: 4 out of 5
There is only one point that I have to criticize and this does not concern 1001 Hobbies but DHL. The envelope was pressed into the letterbox so that it tore and no longer protected the delivery. In the end, it lay torn on top of the delivery. Fortunately, the delivery was undamaged.
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A
Rating: 3 out of 5
Waiting too long
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A
Rating: 2 out of 5
Before ordering, I asked for the dimensions, they were sent to me but they did not correspond at all to the product. I will send the product back.
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Response from 1001hobbies
Mr Hamon, Thank you for your comment. We apologize for this incident and regret the misinformation. We take this incident very seriously. We will pass on your complaints to the sales department.
We thank you for your understanding, and renew our apologies for this incident. Sincerely, 1001hobbies customer service.
We thank you for your understanding, and renew our apologies for this incident. Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
package arrived safely no problems to report
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A
Rating: 2 out of 5
Airbrush incompatible with compressed-air spray can.
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Response from 1001hobbies
Hello, Thank you for your comment. Our customer service will contact you as soon as possible.
Have a nice day 1001hobbies customer service.
Have a nice day 1001hobbies customer service.
C
Rating: 4 out of 5
All correct
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A
Rating: 3 out of 5
Slightly defective product
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G
Rating: 2 out of 5
Order not complete. No response to date to my email
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Response from 1001hobbies
Hello, Thank you for your comments. We regret your disappointment and assure you that these types of comments are very important to us. Our customer service will contact you as soon as possible and provide a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
Delivery time a little long (the availability of the item was not sufficiently highlighted), purchase made for a gift, it arrived late. Otherwise, the product is of high quality and the packaging minimalist, which is important to me.
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G
Rating: 3 out of 5
Not always clear website
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A
Rating: 1 out of 5
Complaint already sent with supporting phoyos and awaiting response AND exchange for same product or refund
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Response from 1001hobbies
Hello, Once again we apologize for this incident. Our customer service will get back to you as soon as possible.
Sincerely, Laure
Sincerely, Laure
V
Rating: 2 out of 5
7 months waiting time and wrong article delivered
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Response from 1001hobbies
Hello, thank you for your comment. We are sorry for your disappointment and assure you that this type of comment is very important to us. Our customer service will get back to you as soon as possible and offer you a quick solution.
Thank you for your time Sincerely, 1001hobbies customer service.
Thank you for your time Sincerely, 1001hobbies customer service.
G
Rating: 4 out of 5
shipping good, but website could be more organized
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C
Rating: 4 out of 5
Everything went well. Only, as I mentioned above, the quantities of the first items were changed to one unit for these first items, which I did not realize in time and had to place an additional order.
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V
Rating: 3 out of 5
The packaging was perfect, but once removed, the box was missing two seals. Someone probably opened it before packing it.
A
Rating: 4 out of 5
not much to say fast reception of my ordered items, one star less for excessive shipping costs that's all.
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G
Rating: 3 out of 5
Product fine, delivery was delayed.
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A
Rating: 4 out of 5
I will continue to order from you
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A
Rating: 4 out of 5
Hello, I've never had any problems with my orders from you, so I'd say I'm very happy. However, there is one thing that doesn't work on your site; it's when we ask specific questions and don't get an answer from you. That's a real shame. Best regards. S.Kevin.
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A
Rating: 4 out of 5
As serious as ever.
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C
Rating: 4 out of 5
Everything went quite well. Only, as I told you, when I placed the order, the first products were several units, as I added the rest of the products, I don't know why they were changed to one unit, so I had to place another order for the rest of the units. It seems to me that this is something that should be reviewed so that it does not happen again.
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C
Rating: 4 out of 5
They have a great variety, shipping is fast and it's easy to contact if any problems arise. The only downside is that they are a bit pricey compared to other suppliers but their offers are great.
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V
Rating: 4 out of 5
All good level of customer support
A
Rating: 4 out of 5
yes order received in time, but there was missing a reference and the invoice thank you very much.
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A
Rating: 4 out of 5
Very good service but things are missing if the product is not available on the site knowing that you give a delivery date too bad but I trust you completely!
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V
Rating: 3 out of 5
Delivery really slow
A
Rating: 1 out of 5
Parcel sent late, then attempt at 4:50 am to deliver my parcel, relay point closed (normal). Customer service replied that the parcel had arrived, but nothing more, the same for mondial relay. Finally, the parcel arrived late. And broken object. Customer service asked me for a photo, offered me a refund if I returned the item or a discount if I kept my broken mug! I asked customer service how returns work, and never heard from them again! To flee!!!!!
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Response from 1001hobbies
Mrs Asse, We have sent you a return form to return the mug. As soon as we receive it, we will proceed to reimburse you.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
In addition, we have offered you to keep the item, as we are unable to exchange it due to it being out of stock. For this reason, we have decided to offer you a partial cash refund.
We apologize once again.
Sincerely, 1001hobbies customer service.
G
Rating: 4 out of 5
Customer service provides a good service. Clear communication and also a reasonable delivery time which is also correctly indicated on the website.
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C
Rating: 3 out of 5
Color is not the same
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A
Rating: 3 out of 5
Hello Ordered Smith Rotterdam at 1/75th the box was delivered damaged because the packaging was of very poor quality (packed in a simple plastic bulpack). Fortunately the kit is not damaged, too bad because the box billing boats is very beautiful.
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A
Rating: 4 out of 5
well-packaged item, fast delivery (I'm still looking for specific decals for some 1/72 aircraft models)
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