Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
After 8 months, I have not received my entire first order! My second order has not been taken into account! I am waiting for its cost, not evaluated, to this day !!!!! What to do????????
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Arthur S.
Rating: 1 out of 5
following a purchase from 13/12/2025
Site too expensive
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Katarzyna W.
Rating: 1 out of 5
following a purchase from 31/01/2025
Never ever order again. Absolutely not recommend
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Miloslav T.
Rating: 1 out of 5
following a purchase from 08/12/2025
Too long waiting time for the ordered goods (longer than a week!). After the invoice was received and a DHL tracking number was assigned to the shipment, it has now been 3 days and the transport service still hasn't picked it up! Unbelievable!
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Caroline B.
Rating: 2 out of 5
following a purchase from 07/12/2025
Order placed on 07/12 On 12/12 I receive a notice that the order has been shipped On 15/12 I receive an email saying that my order has not yet been shipped due to a delay in preparation On the site, marked as shipped on 12/12 Shipped? Not shipped? Not very serious all that
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Corinne L.
Rating: 1 out of 5
following a purchase from 28/11/2025
disappointed, out of stock, opened package, damaged and miniature disappeared in the chronopost locker
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George K.
Rating: 1 out of 5
following a purchase from 01/12/2025
I ordered 2 airplanes, but in the box there was only 1 airplane. I have Tu 134 and I am missing Ilyushin 62!
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roberto H.
Rating: 1 out of 5
following a purchase from 07/09/2025
More than two months waiting for delivery and after claiming several times they delivered the order wrong, the items I bought did not arrive correctly, one item was missing and another arrived duplicated. A disaster, I will not buy or recommend this site again.
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SARA L.
Rating: 1 out of 5
following a purchase from 03/11/2025
Horrible, terrible customer service, I received a broken model and after weeks waiting for a response they do not answer anything, they do not care, they do not give options, horrible, I will never buy again.
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Emilio D.
Rating: 1 out of 5
following a purchase from 26/11/2025
I ordered 1:35 scale airplane stickers and they sent me some of 1:48 scale. I am not satisfied and request that you send me the correct ones please. I will return the ones I have. Thank you.
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Julio R.
Rating: 2 out of 5
following a purchase from 26/11/2025
The last order, one item is missing, I sent an email, I am waiting for a response, this is the second time this has happened to me
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Robert R.
Rating: 4 out of 5
following a purchase from 19/07/2025
It was long but now it's ok
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Godart S.
Rating: 1 out of 5
following a purchase from 26/11/2025
Terrible, does not respond to my messages !!!!!! And still waiting for a refund for a figurine canceled by them as well !!!! I feel like there are robots responding.
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Luc V.
Rating: 1 out of 5
following a purchase from 26/11/2025
Just good!
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Angela M.
Rating: 1 out of 5
following a purchase from 14/12/2025
My order has not arrived yet
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Esteban G.
Rating: 1 out of 5
following a purchase from 24/11/2025
You buy something they say they have in stock and it's a lie, they order it from their suppliers and in summary, it takes more than a month for the package to arrive. I bought an item on 11/24/25 with shipping on 11/25/25 and as of today 12/18/25 I have not received it, they shipped it on 12/16/25 but since that day the shipment has not moved, a complete disappointment. I will not buy anything here again.
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Gerrit P.
Rating: 1 out of 5
following a purchase from 09/09/2025
Order and response to questions take way too long. No money-back guarantee. Not worth repeating.
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Philippe G.
Rating: 2 out of 5
following a purchase from 29/11/2025
Delivery takes a lot of time.
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Isabel E.
Rating: 2 out of 5
following a purchase from 28/11/2025
THEY SENT ME A SIMILAR PRODUCT BUT IT WAS NOT THE ONE I BOUGHT.
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Dorothée D.
Rating: 2 out of 5
following a purchase from 05/12/2025
the box arrived damaged ...a rigid envelope would have avoided this! too bad I wanted to give it for Christmas but now it feels like it was used
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Hassan A.
Rating: 1 out of 5
following a purchase from 09/12/2025
I still haven't received my order. And there is no response to my email.
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MAURIZIO L.
Rating: 1 out of 5
following a purchase from 28/11/2025
Very bad opinion, not arrived yet
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Luis Camilo T.
Rating: 1 out of 5
following a purchase from 16/05/2025
Worst online store for hobby items From 3 orders: one of them is incomplete (missing items), another never arrived (got charged for delivery and waiting for the other half of a refund) and another item pre-ordered 1 year and got told that I will not receive it (0 compensation or refund) Best to try your luck with other stores
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Tamara A.
Rating: 1 out of 5
following a purchase from 17/11/2025
Apart from the delay in sending it, since I bought it and it was available, then they say they have to order it, so about 15 days of waiting in addition to shipping. I asked earlier by email if they were in Spanish, they replied weeks later that yes and I received the games with everything written on the boxes in French. I will not buy from this store again, if I had wanted it in French, I could have had it from Amazon the next day at home.
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Alex H.
Rating: 1 out of 5
following a purchase from 26/11/2025
Fatal, the glue was missing and instead of apologizing and sending it, they sent me a form with threatening French legislation that does not apply to me because I am Spanish, in which they asked me for a sworn statement. For a glue. The level of shabbiness has acquired a new meaning.
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Juan Carlos R.
Rating: 1 out of 5
following a purchase from 08/12/2025
The article came defective and they did not respond to me. Terrible service and poor communication
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Axel P.
Rating: 1 out of 5
following a purchase from 04/12/2025
My order has not yet arrived.
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Joachim C.
Rating: 4 out of 5
following a purchase from 18/11/2025
In the end, all is well, the delivery time was definitely too long...
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Javier B.
Rating: 4 out of 5
following a purchase from 08/12/2025
Goot
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Michelle M.
Rating: 2 out of 5
following a purchase from 29/11/2025
The selection is nice, but I was delivered the wrong item and no one is responding to my inquiry about it. Am I just supposed to be stuck with it? That can't be right.
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David D.
Rating: 2 out of 5
following a purchase from 03/12/2025
Hello, as this is a gift, I would have appreciated not receiving crushed boxes! The packaging cardboard being of poor quality (too thin and the padding insufficient), this explains that...
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Patricia christine B.
Rating: 1 out of 5
following a purchase from 01/12/2025
The reviewed mug is damaged and did not match the description. I requested a return and a refund. But customer service is unreachable by phone and has not yet responded to my request. I am waiting for a favorable response to this order. Best regards
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ludovic D.
Rating: 2 out of 5
following a purchase from 26/11/2025
Delivery times too long. Does not handle comments by email. Impossible to reach by phone.
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jean francois D.
Rating: 4 out of 5
following a purchase from 26/11/2025
From the reception of my order to its complete delivery, only professionalism. Bravo
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Menager S.
Rating: 1 out of 5
following a purchase from 15/12/2025
No joints at the hands, cracks in the right arm at the joint, the head has no joint either. Does it look like a counterfeit??? I am waiting for a response from customer service.
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Frédéric M.
Rating: 2 out of 5
following a purchase from 05/10/2025
Two aspects in the experience, the purchase on the site was very smooth, the delivery times and the customer service contact were deplorable. 7 weeks for delivery of an item supposedly in stock with a delivery time of 7 days and only one contact after 6 weeks on my follow-up, very anachronistic in today's e-commerce world. After that, the product is totally in line with expectations, that's already something.
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Olivier J.
Rating: 1 out of 5
following a purchase from 01/12/2025
Terrible
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Eric D.
Rating: 2 out of 5
following a purchase from 25/11/2025
Hello. For these simple pots of paint, the shipping time was very long, I am not used to such delays from 1001Hobbies.
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Ash C.
Rating: 1 out of 5
following a purchase from 11/12/2025
Package not shipped on time, customer service unreachable, no order tracking
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Laurence G.
Rating: 1 out of 5
following a purchase from 28/08/2025
Item ordered at the beginning of August for a birthday and received at the end of December...
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