1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
I had ordered Carrera Digital 132 cars. However, these turn out to be fake fakes or something. 1 setting: shelf gas and they can't change lanes either. The sensor is not even there. So useless. Both cars had the same problem. So not a unique problem apparently. Strange... Then again, the bluetooth module I had purchased at the same time works fine. Hopefully I will see my money back for the cars
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Response from 1001hobbies
Hello, We invite you to contact our customer service 1001 hobbies at this address . Sincerely,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Shipping takes a bit long in general. In addition, I received my last order with the cap of one of the small Tamiya paint pots broken in 2.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 06/04/2021
Very bad. Payed twice because of error in website. Profedmy payments several times via mails confirmed By the company. Not accepted This was my last order....
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Response from 1001hobbies
Mr Vercauteren, Some of your customers who paid for their purchases by credit card may have been debited twice for their purchases, due to a processing incident on 12 April. You have only been credited once and have no action to take for a refund. We apologise to you and your customers for this problem, which does not correspond to the quality of service we wish to offer you. A regularisation process took place on 14 April so that the sums unduly collected are reimbursed to the customers concerned, automatically and without any intervention on your part.
Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2021
Good but a little long in delivery
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 22/03/2021
Extremely disappointed. Delivery took 3 weeks, turns out it comes from France. Unreachable by phone; number does not exist. Then you get a 1/72 model sent home while you have chosen a 1/35. Return costs a lot of money because you have to send it back to France. I will never order here again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2021
Delivery times: impeccable, but package packaging: to be reviewed.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 26/03/2021
Did pay by credit card but did not receive confirmation. Had to go after it myself. Order was lost. Then had to email and call twice more. So bad. I will never buy here again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Correct shipping service but price a little high and delivery time exceeded by 2 weeks, as the item ordered was not in stock. Nevertheless, the item was shipped promptly.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/04/2021
Very satisfied with my order. It arrived in perfect condition. Although later than expected. I will remain a customer.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 16/03/2021
Misleading information about product stock and charge postage twice and then send two orders in one package. Scam at its finest. They will not see me and my fellow modeling club members again
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Response from 1001hobbies
Thank you for your e-mail, We thank you for your e-mail, we inform you that we have refunded the shipping costs of one of your orders. Finally, please take note of three essential information on our site.
In stock : shipping within 48 hours. These are physically in stock at the company's warehouse in Saint-Quentin-Fallavier. Available : shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on the delivery times of the various suppliers. Not available: these products are not currently in stock and cannot be ordered at this time. Once again, we apologize.
Sincerely, Laure
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 28/02/2021
As I told you, the material that arrived did not correspond to the order placed.
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Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your comment. We apologize for this incident. Please be informed that customer service will contact you as soon as possible. Sincerely, 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
Very good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/03/2021
The quality is fine, just the shipping cost is not impressive
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/03/2021
What I ordered is NOT what I received
Response from 1001hobbies
Mr. CHRONISTER,
Thank you for your comment. We apologize for this incident.
However, the package tracking indicates that this order was delivered on 04/13/21.
We invite you to contact our customer service at [email protected].
1001hobbies Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2021
Reliable service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2021
Ordered 3 products in stock, after 1 week with no news sent an email for information. I had to send 3 more emails before I knew what was going on. One of the products was missing, donv in the way of the order and a credit note for the missing product, delay about 3 weeks when it should have taken 1 week. Request for information to have the credit 2 more weeks with 4 emails. I've just retaken an order to give it a second chance, I hope this time it goes better! And I'll give it a better mark. But communication is complicated, especially for a 1st order.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/04/2021
All good although the shipping costs make it not have the 5 stars as they are somewhat higher than in other online stores.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2021
The can of green paint is very thick ????
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 07/04/2021
Good service Package received quickly
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 07/04/2021
Navugatiin is not that great.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 25/01/2021
Very bad, I will never buy anything at this store.
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Response from 1001hobbies
Sir, I would like to thank you for your support, thank you for your comment. We would like to inform you that this product is no longer in stock in England. Due to Brexit and the health situation, the delivery time may be very long.
Thank you for your understanding Yours sincerely, Laure
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 28/02/2021
It would be good if the scale or the sizes of the articles were listed.
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Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your comment. We thank you for taking the time to share your dissatisfaction with us, but we are not sure if this comment deserves this notice. We remain at your disposal for any further information, Yours sincerely, Laure
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 25/03/2021
They have taken a long time to send. And they repeat the messages asking for a transfer that from the first moment I already informed them of what was happening and they keep repeating it, it seems that they do not read them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
good, corresponds to the order, delivery may be a little slow.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 02/04/2021
Everything went smoothly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2021
Hello, after ordering I received a message telling me it was in stock and I received my order 1 month later, much too long for me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2021
Delivered with a change of relay point, but parcel received 15 days after the initial date of delivery I will put that on the account of the confinement otherwise RAS
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/04/2021
never order products that are not immediately available - delivery times are not respected
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2021
failure to meet delivery deadlines when products no longer available are not reimbursed but a credit note is issued without explanation
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/01/2021
Delay of more than 3 months. No contact and no apologies. Not urgent but not commercial at all. I do not recommend this site
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2021
Not serious in the orders following lack of stock and other accepts the order then not knowing how to honor you offers a voucher instead of a refund is inadmissible
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Response from 1001hobbies
Mr Collin, Thank you for your comment. We would like to emphasize that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/03/2021
Processing and shipping time a bit long for 2 small items... 11 days waiting time 2 days delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2021
Delivery too long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/03/2021
Too complex to offer something to someone: the parcel arrives, but in the sender's name. I'm still waiting for a reply to my chat and e-mail requests for help. It's a shame, the catalog is great...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/03/2021
I've been waiting 30 days. Part of my order is still missing. It's pretty amateurish.
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Response from 1001hobbies
Thank you for your e-mail. We would like to inform you that we sent you an e-mail on 9/04/21 to inform you that we were splitting your order in two, in order to send you, at no extra cost, the products in stock.
Thank you for your understanding, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2021
Disappointed with the quality of the product I do not recommend the site
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
delivery in two parts a little late but correct and clean
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 11/03/2021
Serious company, only note is that, perhaps due to the particular time, the delivery time was much longer than estimated.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 25/03/2021
No problem.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 14/03/2021
The stated delivery times are largely disregarded. These are not necessities so this is not a real problem. I would say that honesty pays more than claimed efficiency.
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