English 
C
Rating: 4 out of 5
Arrives a little late, but in perfect condition
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 312 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
They have all the products you could want, but the machine translated descriptions are almost as bad as the Chinese ones on Amazon. Sometimes I can't figure it out and refrain from buying.
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C
Rating: 4 out of 5
all ok but response time was a little long
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G
Rating: 4 out of 5
Just right
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G
Rating: 1 out of 5
From a kit of over € 30,- , I do not expect one so simple that I finished it within 2 hours!
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Rating: 1 out of 5
you get no feed back takes muchtselang for the shipping you pay . warranty ho but very fine thank you jupie the poepie not good !!!!!!!!!!!
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Rating: 1 out of 5
Commande NGCVGOJO0 : plus qu'un mois pour livrer, l' un des articles pas livré avec un voucher dont je ne sais pas qoi faire : tout simplement ridicule !!!
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A
Rating: 4 out of 5
after a few chaotic orders, the site seems to have got its after-sales service and logistics back in hand. If confirmed, this will be an excellent site for model makers!
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G
Rating: 3 out of 5
Good website, delivery well delayed though, lots of choice .
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A
Rating: 4 out of 5
Excellent site that allows you to sort and choose products by type, period and scale. Excellent products with a lot of variety that also allows you to find particular material. A little long delivery but in this covid period the difficulties are justified
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G
Rating: 1 out of 5
Had to wait way too long for the products. Initially the order did not come through to him while it was paid for. Had to look up all the products myself because they knew nothing about it. Poor communication. Had to send photos and write-ups several times. Sent everything and still did not receive what I had asked for. And this again took a very long time. Unfortunately too late for my son's birthday. I will not order here again.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
V
Rating: 3 out of 5
The site is OK, searching could be better, yet the delivery has been very slow, hence 3 stars
C
Rating: 3 out of 5
They took a long time to prepare and ship the order. Once it was shipped it arrived quickly but it had already been more than 10 days.
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G
Rating: 4 out of 5
Great website. Delivers on time.
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G
Rating: 2 out of 5
Ordered and paid item Dragon Apollo 17 1/72 suddenly unavailable and available. Need time to notice this and get refund.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
V
Rating: 4 out of 5
Well satisfied. Thank you.
A
Rating: 4 out of 5
Delivered in a short time, the light packaging and a slightly damaged product explain the 4* and not 5* ...
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C
Rating: 3 out of 5
The prices are very good, but the shipping costs are a bit high even if you make a large purchase. And the delivery time is very long (not even if the order came from China).
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A
Rating: 4 out of 5
Satisfied fast delivery
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A
Rating: 4 out of 5
well served;
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C
Rating: 1 out of 5
Lousy service, 3 months to receive the order and no help from your side.
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Response from 1001hobbies
You Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.We understand your dissatisfaction and we apologize for this incident.Have a nice day Laure
V
Rating: 4 out of 5
Good Day
The order was slow to develop, basically the translation barrier and me not seeing the reason for delay. The F-105 model was not in stock. Other than that everything was very good, Thank you
The order was slow to develop, basically the translation barrier and me not seeing the reason for delay. The F-105 model was not in stock. Other than that everything was very good, Thank you
A
Rating: 1 out of 5
3 months for delivery without explanation , no message
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 3 out of 5
The Ugears 3D mechanical butterfly puzzle is poorly made. The pieces don't fit, even after sanding and lubricating. After 3 hours of work, we broke several pieces and couldn't complete the assembly. Assembly of the Wooden City mystery box is not yet complete, but I'm satisfied so far. The instructions are clear, the parts detach easily from the brackets, and the pieces fit together quite easily. The only drawback is that it's much smaller than the photo.
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A
Rating: 4 out of 5
Very fast shipment, the only drawback is that when you send brushes they are not protected, so they get lost in the envelope.
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G
Rating: 4 out of 5
good
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A
Rating: 2 out of 5
More than half of the order was unavailable, and the notification period was far too long. What's more, some of the items available and therefore delivered were directly linked to the unavailable part of the order: I wouldn't have ordered them if I'd known the rest would be unavailable. Benefiting from a credit note, I placed another order, only the payment was additional to the credit note, and I had to pay additional delivery charges. The unavailability procedure clearly needs to be reviewed. On the other hand, the quality of the articles and packaging remains impeccable.
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Response from 1001hobbies
Mr DURANSON, Thank you for your comment. We regret that this experience did not go well and we have informed our services. We regret this comment and apologize to you.
Sincerely, 1001hobbies customer service.
Sincerely, 1001hobbies customer service.
A
Rating: 4 out of 5
Delivered on time.
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A
Rating: 3 out of 5
is not exactly what the image suggests
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A
Rating: 4 out of 5
very happy with my purchase from this seller
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A
Rating: 1 out of 5
Excessive delays in delivery
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A
Rating: 4 out of 5
perfect for the products, not so good for the lead times, 2 items reported available were awaited in reorder, too bad for the lack of truth about stocks.
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A
Rating: 1 out of 5
The items are always of high quality, but there was an error on the order which I was unable to resolve, as my numerous phone calls were never answered and my e-mail went unanswered... I've often ordered from you with great satisfaction, but this time it really wasn't up to scratch in terms of after-sales service.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 1 out of 5
My order was placed on January 8, and after protesting on the phone, I received what they had in stock after a month (they were missing two products and therefore didn't ship anything). Since then, I haven't heard from them. I'm going to demand a refund for both items.
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Response from 1001hobbies
Mr Bessard, Thank you for your comment, we have unblocked the split order. The last item will be sent and we will proceed with the refund of the Thinners product.
We regret this experience, and hope to regain your trust with this initiative.
Have a nice day 1001hobbies customer service
We regret this experience, and hope to regain your trust with this initiative.
Have a nice day 1001hobbies customer service
C
Rating: 1 out of 5
They have sent me something totally different from what I had bought, I am very unhappy with the store. I do not recommend it at all, now I have to wait for my money back, I hope there will be no problems....
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Response from 1001hobbies
You Hello, Thank you for your comment. Please be informed that our customer service will contact you as soon as possible.We understand your dissatisfaction and we apologize for this incident.Have a nice day Laure
A
Rating: 4 out of 5
A little too slow
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C
Rating: 4 out of 5
Good stuff but lacked shipping information on the package.
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C
Rating: 4 out of 5
The order arrived quickly and the models are great.
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V
Rating: 4 out of 5
Everything was to our satisfaction.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
A
Rating: 4 out of 5
A page of the manual is missing
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