Customer reviews of 1001hobbies

Fast and trouble-free shipping in a timely manner

Terrible Customer Service! The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.

It has been over a month now It has been over a month now, where the parcel has been shipped however the courier is still awaiting the parcel, will be requesting Paypal to obtain a refund, will not use these again!

My birthday is before Christmas and my son has sent me a voucher for a gift. We are now on January 20 and we still haven't received anything, but above all we haven't heard anything. You can imagine the amount of work it would take to send a voucher by e-mail .... Not at all serious

It has been over a month now It has been over a month now, where the parcel has been shipped however the courier is still awaiting the parcel, will be requesting Paypal to obtain a refund, will not use these again!

Terrible Customer Service! The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.

The company sent the wrong items. It took me six emails to finally get them to somewhat acknowledge the mistake. I was supposed to pay postage to send the wrong items back to France. I'll never do business with the company again. $50 out the window.

It has been over a month now where the parcel has been shipped however the courier is still awaiting the parcel will be requesting Paypal to obtain a refund will not use these again!

Perfect for gifts and very punctual

Great experience I will definitely repeat it

overpriced but Christmas present & overpriced but Christmas present & RTS- ready to sail.... Received in short time - great thanks...HOWEVER RTS-Nope. Not even close .Missing rc controller and receiver- not happy... .. sent email via website asked for a bunch of stuff- not good ...nothing put together ie: rigging etc. Called company. Was told Sorry “They always forget..”. Hmmm... but sent right out missing pieces-great thanks HOWEVER .. Received w/Instructions ONLY in French-huh?Really not happy. Didn’t even offer any type of compensation. Not again

I ordered on the site a millennium model star wars 9012021 on the site there was stock j2 days later on my account 1001 maquettes I see a message that says product unavailable I call the store but nobody responds on the site messaging is phony not even mail to inform me of the unavailability of the product. I'm back on the site today and my account says no history, no credit. I hope you have very good arguments and a sales department that's up to the task, because I'm not going to buy anything.

overpriced but Christmas present & overpriced but Christmas present & RTS- ready to sail.... Received in short time - great thanks...HOWEVER RTS-Nope. not even close .Missing rc controller and receiver- not happy... ...sent email via website asked for a bunch of stuff- not good ...nothing put together ie: rigging etc.. Called company. Was told Sorry "They always forget..". Hmmm... but sent right out missing pieces-great thanks HOWEVER .. Received w/Instructions ONLY in French-huh?Really not happy. Didn't even offer any type of compensation. Not again

overpriced but Christmas present & RTS- ready to sail.... Received in short time - great thanks...HOWEVER RTS-Nope. Not even close .Missing rc controller and receiver- not happy... .. sent email via website asked for a bunch of stuff- not good ...nothing put together ie: rigging etc. Called company. Was told Sorry �They always forget..�. Hmmm... but sent right out missing pieces-great thanks HOWEVER .. Received w/Instructions ONLY in French-huh?Really not happy. Didn�t even offer any type of compensation. Not again

Great service!

First half of the order arrived quickly. I���ve been waiting nearly 2 weeks for the rest of th

Ordered my items 3 weeks ago have not received them. I have emailed your company aweek ago no response please Get in touch with me thank you

This feedback request has been received, but the goods haven't so I can't give better feedback. It's been 20 days now.

pretty good supplies from here ands... pretty good supplies from here ands models but shipping is long and not easily tracked as the original number does not correlate with the USPS. Sometimes stock levels are not great.

The product does not match what was described at all.Money thrown away and impossible to make the return as promised by them

My order was launched on 1812 and the package arrived on 141. I judge the service acceptable only in light of the Christmas season and the particular situation due to the pandemic. Normally I would expect faster delivery.

TOO MANY PRODUCTS IN REASSOR IT'S PAINFUL

pretty good supplies from here ands… pretty good supplies from here ands models but shipping is long and not easily tracked as the original number does not correlate with the USPS. Sometimes stock levels are not great.

I cancelled an order on December 28 (delivery scheduled for the 30th and the item was not really in stock). The item was nevertheless sent on 05 January. I had to go to the parcel post on January 11 to refuse it. What's more, I received an e-mail asking me to finalize an order that I had never placed. Someone from the company contacted me on January 14 to tell me that it was a computer bug (a bug that doesn't register a cancellation and creates fictitious orders...) and that the transfer would be made by the weekend. And as usual, only promises and no action behind them, apart from an order that will certainly never take place. It's January 18 and I've still got nothing in my account. In short, if you order from them, don't expect to be reimbursed if you cancel an order. Company with inadmissible ways of doing things

Good service only the information to track the package was in French too bad

Am a regular customer at 1001 Modelkits They have an excellent assortment also for the 1:72 enthusiasts Fast and correct delivery

order of november 26th 2020 still not arrivedyou had to come back to me after having contacted colissimovoila week has just passed and as usual no news from you

well packaged products conform to the order but delivery time a little l

Placed order 1/2/21 shipped out 1/7... Placed order 1/2/21 shipped out 1/7 arrived country of destination 1/8 10 days later no information on arrival

good good product

Placed order 1/2/21 shipped out 1/7… Placed order 1/2/21 shipped out 1/7 arrived country of destination 1/8 10 days later no information on arrival

Haven't received the item yet.

Delivery was not complete but was resolved satisfactorily

Everything top no comments

it's sad that I can't write reviews under the kitsbut shop it self is good

order placed before christmas based on stock given as available on the site but not received on january 11, 2021... making for a disappointed child! 1001maquettes only acknowledged the delayed availability after a complaint (no spontaneous information on the availability of the product).

clean and careful shipment, but a little too long

Hello RAS on the packaging and contents of the package. However, the processing of small orders takes a long time (?) and is almost instantaneous with competitors. On the other hand, lots of choice and stock. Sincerely

At last, a store like before where you can find everything you need to build your own home.

Product was delivered in good condition… Product was delivered in good condition and the quality was what I expected. Delivery time was excessive. I was impressed with the selection of models many of which I've not seen anywhere else in one site. I will shop again from 1001 I will just need to adjust my delivery expectations.