Customer reviews of 1001hobbies

Product conforms to the presentation and my expectations No response to a request for information about the status of my order _ Too bad

The calf is hardened and unusable.

My opinion is that when a customer makes a mistake in an order and asks to stop the shipment, it is professional to rectify and not send it. It happened to me with the last order, now I returned it as it arrived, now I just have to wait for its condition to be checked and for the refund of the charged amount to be made. My experience this time has not been good.

the EDUARD 653019 article came without the corresponding photoetch

1 order followed by 2 sub-orders, the duration from the original order to delivery is almost 8 months. (!!) This is hardly acceptable. The majority of inquiries to customer service are handled by AI with vague, non-concrete answers. Tracking the status of the order is not possible, it must be done by asking questions to customer service. In this case, with an enormous amount of emails. The only positive is that ultimately the order has been completely delivered after an extremely long wait.

Good with a delay

everything is fine but delivery time could be a bit shorter.

Bad laser cutting, broken slat

Hello Rather disappointed, missing items refund in the form of a voucher which does not interest me. Package cobbled together from a not-so-great cardboard, also poorly protected the products were placed and they were moving around in the box.

Order placed on September 3, delivery scheduled for September 14... it is mid-October and I still haven't received all the items! The packages took over a month to arrive, and despite two deliveries (on October 10 and 14), the Mark Fit Decal Solution is still missing, even though it is listed as in stock on their website. Customer service no longer responds to my messages, and they even sent back an unnecessary package thinking that a ribbon was missing - when I had already received it. Result: a lot of waiting, mistakes, no clear communication. This is unacceptable for a specialized site. I will now order from Amazon, where the delivery times and tracking are reliable. I strongly advise against 1001 Hobbies, which lacks seriousness and respect for its customers.

The received device is not the one ordered. Ordered with black support, received white support.

Product in accordance with the forecast

I asked for some details, including the battery replacement because the connector is different and I have not yet received a response.

The model box was open, with many loose pieces and the two front tires missing.

The package arrived a month after the order because the outdated site showed the item as available, when in fact it was not at all.

fast and hassle-free delivery, just need to assemble the model, but there are not all the essential paints, is that normal?

Fast shipping and products at really honest prices. The only flaw is that inside the package, the glue jars were not well secured, allowing for movement and bumps inside. However, everything was intact and correct.

The announced colors do not match.

Delivery too long

Three months to deliver my order and one pot of paint is missing. I cannot be satisfied

Too long delays between order and receipt

Package received with a release date pushed back by 6 weeks without notification and no response from customer service

You did not send the correct reference, you have asked me several times! You have a communication problem!

Very long delivery time! I have been waiting for 5 months for 2 items that were supposed to be in stock when ordered... Not so.

3 months to receive 2 rolls of fabric, 2 spray cans of paint, and one glue really very long especially without notifying on the site about the supply shortage and without apologies. Moreover, unreachable by phone and does not respond to messages. Even from Asia now it's faster. Really very disappointed with 1001 hobbies. Best regards

Order placed in early July 2025, delivery delayed due to a supplier shortage with a delay announced of 1 to 2 weeks. By the end of September still nothing received from 1001hobbies, no message or package. Complaint filed and the situation is resolved. Amazing! Even the AI that answers the phone had no response. A developing structure, did well but times are changing!

I have ordered a few times and everything is fine

Delivery time too long, and package arrived damaged and opened?

A jar was open, therefore unusable

Ok

Hello, Delivery times are too long, especially since you are no longer in Montreuil, to pick up the products. Best regards

Good morning, I would like to find old models to assemble of Valentino Rossi's motorcycles.

The order arrived more than a month later and half of what I ordered is missing. Moreover, customer service is unreachable. This site should be avoided at all costs.

It took almost three months to receive my order with no communication regarding order status.

Everything excellent, the product was what I ordered, the shipping was very fast. The only thing I didn't like was the packaging, the product box arrived damaged.

I am satisfied. It took a long time to arrive and the package was unfortunately a bit damaged. But I am still satisfied.

Great, I recommend.

Disappointed with my last order,

Good

My order arrived broken, I sent an email to 1001 hobbies but still no news from them, I am very unhappy.