1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
I ordered 2 models on 040121. I was told that the paints were out of stock (I tried to change the product to no avail). Since then I have tried to contact them by e-mail but they always send me the same e-mail with no solution! No way to contact them except by email! Very annoying
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
Delivery times not met
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2021
HAHAHA. The joke. Seriously. Item noted in stock and finally after two weeks yes but in fact no. Restocking. And finally a week later, well, the item is definitely out of stock. Pitiful organization. I struggled to get a refund. I got a notification after battling. I'm still waiting for the money to reach my account. I'm going to have to think about doing something other than trading.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2021
Ordered paint on the 31st with colissimo at 980€ for delivery in 1 to 2 working days On the 11th no new order in preparation! Sent an email with no reply, impossible to reach by phone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2021
Returned item over a month ago for a refund. Still no refund. Chased up twice and told when they receive it I will get a refund. Royal Mail confirm they have my return. Would never use this company again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
the reference does not match the photos
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
No problem with partial delivery but initial order released following my call
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
Fast deliveries, compliant products. Always good advice
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
While the company boasts of its French headquarters in Isère, my order took over 2 weeks to process and my purchase took almost a month to arrive. They either need to hire more people or make their practices more efficient (or both). On the other hand, my package arrived in perfect condition.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/01/2021
I think the painting should always be included and the manual should be a little more complete.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2021
bonjourtoujour pas ma commande du 26 novembreje vous ai envoyé 2 email pour un remboursement pas de reponsepeutre en passant par truspilot j'aurais une réponse autrement je serai obligé de saisir la just
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 11/01/2021
Order placed on 2412 is supposed to have been sent on 2812 in the post office say they have not received anything We are at day 1101 ie I've been waiting 18 days for my order. You call on the phone and they tell you that the post office has the order but it is not so. Fatal service. I do not recommend co
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 11/01/2021
Fatal very angry the car I bought for a gift of kings does not have all the parts and also the paint cans that came are dry. I do not recommend it to anyone. Disappointing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
the pieces are not very well pre-cut, and the wood tends to split when you have to use a little force to detach a piece, especially when it's in the middle.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
Fast shipping to To
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 10/01/2021
Good service but expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
the recipient of the gift was very satisfied he keeps the box to occupy his leisure for the next confinement he declined the offer of little cousins to participate in the mon
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2021
Parcel arrived 2 times in very poor condition, paint splintered everywhere, 2 times in a row. The packaging does not take the products into account. I do not advise and would recommend jam
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
Shipment a little longer than other modelism sites
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
Product conforms. It would be useful, however, to list the contents as well as what is required to assemble the monta methods or tips.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
Delivery was quicker than expected and that's great. On the other hand, the price of delivery is much too expensive and increases too quickly from 399 to 799, which can limit the choice of orders... especially as 2*399 is 798... in short. Otherwise, everything was well packaged and I found many things I couldn't find elsewhere at very competitive prices... which is important for a hobby.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2021
long wait to which is added that the box of games arrived in poor condition rather disappointed given the price of the a
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2021
Plenty of choice, but disappointed with the products! Despite fast delivery and attractive prices, I'm disappointed by the very poor quality of the puzzle pieces, which are extremely small (1500) and very thin. What's more, several pieces can correspond to several squares, making the puzzle almost impossible to put together. As someone who does a lot of puzzles and has a lot of patience, I've thrown my money out the window.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2021
As always so good but a little succinct packaging good but otherwise always so serious merc.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 09/01/2021
Super processing, always happy to return.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/01/2021
The whole experience was great. Packaging was excellent and it arrived as scheduled. Definitely doing more buisness with them.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 09/01/2021
Delivered quickly and kept well informed when delivered Minor point was that this was in the french language
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2021
Good evening I used to love painting with Airfix paints but their quality has gone down a lot How can they be sold?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2021
It's a pity that there was a parcel error which delayed the delivery of the good v'colis. Apart from this little incident all
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/01/2021
It’s Taking to long to get to my… It’s Taking to long to get to my location
Response from 1001hobbies
Sir Mr Aguilar, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2021
I think the very long delay is due to the festive season.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
It's Taking to long to get to my... It's Taking to long to get to my location
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Response from 1001hobbies
Sir Mr Aguilar, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
A small but fortunately harmless incident concerning the quality of the packaging, which was taken into account as soon as it was reported. Check delivery schedules according to the opening days of relay points to avoid unnecessary movement of goods (especially insufficiently protected). If not, the merchandise is totally compliant and the site is extremely responsive, which I continue to trust.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/01/2021
I ordered my model in mid-December and more than 3 weeks later still nothing! And I'm not even talking about the non-existent e-mail replies...in short, I'm disappointed! I hope I'm just an exc
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2021
Hello everyone! The choice of models that you offer is very much appreciated. If I have to criticize 1 point, I'd say that the time taken to receive orders is sometimes not respected, and the price of some models seems a little excessive... Thank you for your efforts to satisfy me and your customers.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 08/01/2021
I have NOT received any of the three orders I have placed and paid for. Regarding the last one (229785) I was informed by email of the following: We thank you for your comment and apologize for this incident. The package seems to have been lost so we suggest that you send the order to your address"" Can someone explain me how to send the package that has been lost to my address. Two months after making the payment I do not have the items ordered nor apparently a solution to this. I feel I have been cheated and the feeling of being helpless. Perhaps the only thing I can do is to file a complaint through the Consumers and Consumer Organization.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/01/2021
The delivery was a little slower than expected but I guess it's normal at this time of the year.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/01/2021
I have not received the order
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/01/2021
There is no excuse for the poor delivery time of this companies products - tracking an order does not work nor does contacting this company
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 07/01/2021
I am not happy with what I ordered due to lack of information about measurements and specifications of the products and also I am trying to return the product purchased on your site and I can not return it, I would appreciate if you could contact me to return the product.
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