Customer reviews of 1001hobbies

Inconsistent customer service following the loss of my parcel ordered on December 12. Terse emails with no explanation of how to replace the order or even refund it. No contact number. Today is 040121I have no news of my €70 which has gone up in smoke. The children are still waiting for their presents.

Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it's actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.

I placed an order on December 15 for paints and a paint-tool kit. To date, on January 4, my order has still not been dispatched. They justified this by saying that the kit in question was no longer in stock, even though it was available when I placed my order. What's more, I paid for a more expensive Colissimo delivery, only to receive nothing. So I cancelled my order and am waiting for a refund. Regarding the models, I find it shameful that, given the price of some of them (Titanic 03719 model at over 400 euros), neither paint nor tools are supplied. What's more, the prices on the site are unjustified. The same Titanic model at 340 euros on Amazon with delivery.

Satisfied with my choice.

still haven't received the parcel that should have arrived 10 days ago

delivery time far too long

Disastrous experience: no parcel sent after a delay of more than 3 weeks.

I can confirm the long delivery time already described in the other reviews. Unfortunately, the box of the model I ordered was damaged at the corners (torn and dented) although it was properly packed. It must therefore have been sent off with defects. As a gift, this was quite unattractive. Fortunately, the model itself is fine. For the price and a handling fee of almost 10! euros, I expect the goods to be in perfect condition.

Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it’s actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.

First of all you passed yourselves as a US based company. My items have yet to arrive since it�s actually coming from France. When you first updated the shipping you said it would arrive day after Xmas.

There was some delay with the shipment but in the end it arrived perfectly.

Everything perfectthe only downside is the delivery timeotherwise very good.

Perhaps it was because of the dates in which we are and the order took a little longer than I expected to claim and I was informed the attention very good.

I have not received any confirmation of my order and have no contact details to be able to track my order or contact anyone

It has been weeks since I ordered one... It has been weeks since I ordered one roll of oracover and still have not received it...

I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider

Good evening I was expecting a fully assembled model or at least a rigid body structure, but my friend (it was a gift) received a piece of plastic (to be filled with plaster?) and some poor quality decals, not even all the external parts. I'd like my money back (satisfied or reimbursed) but I'm told it's impossible at the moment.

long delivery times never reply to email sent

Too bad there are no paints in the box.

Strange to have a paint""Laque"" among the acrylics requested, even if it's quite in the same tones as the model. A little more difficulty for brush painting. For the rest, everything was perfect.

Very good site, lots of material and models. Delivery on time despite the current provisions (covi

delivery time not very fast for a product in sto

It has been weeks since I ordered one roll of oracover and still have not received it...

It has been weeks since I ordered one… It has been weeks since I ordered one roll of oracover and still have not received it...

I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider

The delivery unfortunately took a long time It was stated on the website that there were 120 paint strips in it However, there were only 20 paint strips with 6 jars each so you have 120 jars but not 120 paint strips

I cannot rate my order any lower. Not only did it arrive more than 15 days late according to the date indicated, but they also did not send one of the items I had purchased because they did not have it in stock. Not content with that, they have not even written me to tell me that they did not send it but they send me a discount voucher for that amount instead of making the refund because it is not a return but a failure in their warehouse. They impose an abusive price (about 70 euros) to avoid paying shipping costs and try to correct their mistake with a discount voucher that of course I do not intend to use because I do not intend to trust this company.

I placed an order on December 19 I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.

bonjour j'ai mi que 2 etoiles suite a la réception du char rc henglong king tiger parce que malheureusement au bout de quelques secondes le char s'arret net et le phare avant ne fonctionne donc je suis asser decu de cet achat d'autant que je voulai en acheter d'autres . et si a chaque fois c'est pareil ben c'sera non cdlt orgawitz christian

I'm still missing an article and no one is answering me.

Once again I buy a product that is available on the site and that is not really available 3 weeks later.

received a package of a henglong 116 king tiger rc tank and after charging the battery the tank switches off after a few seconds and the headlight doesn't work, so I'm very disappointed.

Material conforms and in good condition. Received on time despite the holiday season Follow-up information not very coherent.

On the site, it's marked products in stock. They take the money from the account and then they tell me they're out of stock. I waited 1 month to receive my parcel. And they didn't want me to cancel my order and get my money back...

I placed an order on December 19 I placed an order on December 19, 2020. I paid a lot of money for express delivery and upon placing my order received a confirmation email indicating that my order would arrive on December 24, 2020. I am still waiting for my order on January 2, 2021. Order tracking does not work. I get an error message indicating that this service is unavailable. I do not think I will order from them again.

I must be the only one who has not received my order I placed an order on 15-11-2020 a month later they tell me that there has been a problem and that they ask for it again on 23-12-2020 they ask for it again and today 02-01-2021 it still has not arrived and all they say is that they are preparing it. They have been preparing it for 10 days and they do not tell me if it will arrive on January 5 which means that I will have to buy something else of course in another place to have a gift for the Epiphany. A disastrous

The order tracking does not work well the page does not give exact information it should be designed in a different way to make it more visible.

I have still not received this item despite ordering on 5th December. I cannot find any contact details for this company to chase it up with them so I���m assuming this is a fake co

Would have been 5 stars but you use the worst courier on the planet

Hello, my order was placed a few days before Christmas. It was not a problem that delivery would be delayed - especially because of the holidays. However, in the days that followed I kept getting emails asking me to complete the order even though I had transferred the amount. I received no reply to my e-mails. Only after contacting Paypal was there a brief response. When I placed the order with "1001Modellbau"" before Christmas, I was of the opinion that it was a German model making mail order company. If I had known that the company was based abroad, I would not have placed an order. Because of the current problem with Covid-19, I always have orders delivered to packing stations (which are operated by DHL) whenever possible. This is usually no problem with German retailers. Due to negative experiences, I know that delivery from other European countries to packing stations is often not possible - for whatever reason. This is also the case in this case: although a Packstation is specified on the delivery address, the goods were sent with dpd. It is possible that the shipment will be lost for a few euros, but with an order value of approx. 100 euros I will try to get the money back. My suggestions for improvement: 1. better organization of the ordering process 2. better communication with the customer 3. clearly formulate the delivery conditions or indicate the logistics partner clearly when ordering.